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Erez Druk, co-founder and CEO of Freed.

Courtesy: Freed

For Erez Druk, who spent almost four years working at Facebook, building health-care startup Freed has been a labor of love, quite literally. 

Druk’s wife, Dr. Gabi Meckler, works at a community clinic in northern California, where she cares for children and adults, and delivers babies at a local hospital. When not with patients, Meckler is inundated with paperwork, constantly updating medical records and related documents.

“I got sucked into the world of clinicians,” Druk said in an interview. “One day, it was like, ‘Hey Gabi, what should we just build for you?’ And she said, ‘Do my notes for me.'”

Druk worked as a software engineer at Facebook from 2013 until launching his prior startup, UrbanLeap, in 2017. He shuttered UrbanLeap, which focused on software for public procurement, in 2022, and started Freed the following year, along with Andrey Bannikov, who had spent the prior decade at Facebook.

Freed offers an AI scribe that automates the clinical notetaking process in real time as doctors consensually record their visits with patients. The company sells the technology directly to individual clinicians, oftentimes at small or independent practices, for $99 a month, and is beginning to partner with entire practices, Druk said. 

On Wednesday, Freed announced a $30 million funding round led by Sequoia Capital, a hefty haul for a company raising its first institutional capital. The company also announced new features like custom note formatting, pre-charting, and specialty specific templates. Freed said it plans to build additional capabilities, like automating coding and other billing cycle functions. 

Clinicians spend nearly nine hours a week on documentation, according to an October study from Google Cloud. A study last year from Athenahealth concluded that administrative tasks are a significant reason for burnout, as 64% of doctors feel overwhelmed by clerical requirements.

Doctors using A.I. to fight burnout

Physicians are responsible for completing mountains of paperwork, including the tedious and time-consuming process of clinical notes, which contain detailed records of patient visits.

Druk wants to automate as much of that process as possible so doctors can spend more time with patients and, perhaps, even with their family.

As of late February, 17,000 clinicians around the world are using Freed in about 2 million patient visits each month, he said.

“It just started spreading,” Druk said. “It’s really been beyond my wildest expectations.”

Crowded field

Druk isn’t the only one who sees the opportunity.

The AI scribing market has exploded in recent years as health systems have been searching for tools that can help address administrative burnout. Freed is going up against tech giants like Microsoft, as well as startups like Abridge and Suki that have developed similar tools. 

Josephine Chen, a partner at Sequoia, said the crowded market reflects the seriousness of the problem. She said Freed’s scribing tool has gained traction by focusing on smaller, independent offices.

“Freed’s approach is unique because most of the companies we see are serving a different market segment,” Chen said. 

Natalie Desseyn said Freed is the reason she’s still working as a nurse practitioner in psychiatry.

Desseyn sees about 250 patients through a practice called Cloud Break Therapy in Virginia. She’s been using Freed for about two years and pays for it herself. Without it, she said she wouldn’t be able to see patients on such a large scale, if at all. 

“I’m not over here writing, so people feel really heard,” Desseyn said. “I can’t tell you all the ways, it’s literally changed my life.” 

Desseyn has tried a few other AI scribing tools, but she said she always comes back to Freed. She said its model is better at keeping things precise, sticking to the facts and avoiding extraneous comments in the notes.

Meckler, Druk’s wife, said documentation was the thing she disliked the most while practicing medicine. She said Freed felt like “magic” the first time she used it.

Previously, Meckler said she would spend about half of her day writing notes. Individual tasks that used to take her around 15 minutes to complete now take closer to two, she said.

“I expect great things from Erez, but I was still shocked,” Meckler said. 

Druk said he and his 50-person team are focused on building the business and its product portfolio this year. He said he remains committed to creating a platform that clinicians, and his wife, enjoy using.

“It’s truly the most fulfilling and the most important work I’ve ever done, and probably will ever do,” he said.

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It’s ‘never been easier’ to become an online scammer as cybercrime markets flourish, security experts warn

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It's 'never been easier' to become an online scammer as cybercrime markets flourish, security experts warn

“Looking back to the 1990s and early 2000s, you needed to have a reasonable level of technical competence to pull off these types of crimes,” Nicholas Court, assistant director of Interpol’s Financial Crime and Anti-Corruption Centre, told CNBC.

Imaginima | E+ | Getty Images

An expanding network of cybercrime marketplaces is making it easier than ever to become a professional fraudster, posing unprecedented cybersecurity threats worldwide, experts warn.

Cybercriminals are often portrayed in popular media as rogue and highly skilled individuals, wielding coding and hacking abilities from a dimly lit room. But such stereotypes are becoming outdated. 

“Looking back to the 1990s and early 2000s, you needed to have a reasonable level of technical competence to pull off these types of crimes,” Nicholas Court, assistant director of Interpol’s Financial Crime and Anti-Corruption Centre, tells CNBC. 

Today, the barriers to entry have come down “quite significantly,” Court said. For example, obtaining personal data, such as email addresses, and sending them spam messages en masse — one of the oldest online scams in the book — has never been easier.

Cybersecurity experts say the change is due to advances in scam technology and the growth of organized online markets where cybercrime expertise and resources are bought and sold. 

A growing cybercrime economy 

“The last decade or so has seen an evolution of rogue cybercriminals into organized groups and networks all of which are part of a thriving underground economy,” said Tony Burnside, vice president and head of Asia-Pacific at Netskope, a cloud security company.

Driving that trend has been the emergence of global underground markets that offer “cybercrime-as-a-service” or “CaaS,” through which vendors charge customers for different types of malicious tools and cybercrime services, he added.

Examples of CaaS include ransomware and hacking tools, botnets for rent, stolen data, and anything else that may aid cybercriminals in their illicit activities.

“The availability of these services certainly helps in enabling more cybercriminals, allowing them to scale up and sophisticate their crime while reducing the technical expertise required,” Burnside said. 

CaaS is often hosted on markets in the “darknet” — a part of the internet that uses encryption technology to protect the anonymity of users.

Examples include Abacus Market, Torzon Market and Styx, though the top markets often change as authorities shut them down and new ones emerge. 

Burnside adds that the criminal gangs operating CaaS services and markets have begun to operate like “legitimate organizations in their structure and processes.”

Meanwhile, vendors on these illicit exchanges tend to accept payments only in cryptocurrency in attempts to remain anonymous, obscure proceeds and evade detection. 

Silk Road, an infamous dark web marketplace that was shut down by law enforcement in 2013, is recognized by many as one of the earliest large-scale applications of cryptocurrency.

Darknet emerges from shadows 

Though the use of cryptocurrencies in the cybercrime market can help obscure the identities of participants, it can also make their activities more traceable on the blockchain, according to Chainalysis, a blockchain research firm that traces illicit crypto transactions. 

According to Chainalysis data, while darknet markets remain a major factor in the global cybercrime ecosystem, more activity is moving to the public internet and secure messaging services like Telegram. 

The largest of those marketplaces identified by Chainalysis is Huione Guarantee — a platform affiliated with Cambodian conglomerate Huione Group — which the firm says acts as a “one-stop shop for nearly every form of cybercrime.”

The Chinese-language platform operates as a peer-to-peer marketplace where vendors offer services Chainalysis says are linked to illicit activity like money laundering and crypto-based scams.

Vendors pay to advertise on the Huione website, often directing interested parties into private Telegram groups. If a sale is made, Huione appears to act as an escrow and dispute intermediary to “guarantee” the exchange.

Chainalysis data shows that vendors on Huione Guarantee have processed a staggering $70 billion in crypto transactions since 2021. Meanwhile, Elliptic, another blockchain analytics firm, estimates that Huione Group entities have received at least $89 billion in crypto assets, making it “the largest ever illicit online marketplace.

The platform advertises and directs potential buyers to vendor groups on Telegram that offer everything from scam technology and money laundering to escort services and illicit goods. 

Judging from the scale and volume of the transactions on Huione Guarantee, it is likely leveraged by numerous organized criminal groups, according to Andrew Fierman, head of national security intelligence at Chainlaysis.

However, he adds that the many services don’t cost much money, providing a low barrier to entry and access point into cybercrime for “anyone with internet connection.” 

According to Chainalysis, individuals looking to facilitate “romance” or investment scams may be able to purchase the necessary tools and services on Huione for just a couple of hundred dollars. Costs can reach thousands of dollars, depending on the level of complexity they are looking to execute.

Investing or romance scams involve a fraudster building a relationship with a victim via social media or dating apps, intending to con them out of money through a sham investment opportunity.

A scammer attempting to pull off this type of scam might shop Huione Guarantee for a portfolio of potential victims’ data, such as phone numbers; old social media accounts that appear to be from real people; and AI-powered facial and voice manipulation software, which can be used by a scammer to digitally disguise themselves. 

Other vendors on the site offer services related to the creation of fake investment and gambling platforms. Fiermen says scammers often deceive victims into depositing money on such platforms.

In a disclaimer on its website, the platform says it does not participate in or understand its customers’ specific businesses and is responsible only for guaranteeing payments between buyers and sellers, according to a CNBC translation of the Chinese-language statement.

According to Fierman, Huione Guarantee’s activity appears to be concentrated in Cambodia and China, but there’s evidence that other platforms are emerging. 

‘Child’s play’

As CaaS and cybercrime markets continue to grow, the technology that is offered and leveraged by criminal vendors has also advanced, allowing more sophisticated scams on scale — with less effort, experts say. 

AI-generated deepfake videos and voice cloning are increasingly looking more real, with previously infeasible attacks now realistic thanks to generative AI advancements, according to Kim-Hock Leow, Asia CEO of cybersecurity company Wizlynx Group. 

Last year, Hong Kong police reported that a finance worker at a multinational firm had been tricked into paying out $25 million to fraudsters using deepfake technology to pose as the company’s chief financial officer in a video conference call.

“This would have been completely impossible to pull off just a few years ago, even for criminals with technical skills, and now it is a viable attack even for those without,” added NetSkope’s Burnside.

Meanwhile, cybersecurity experts told CNBC that AI tools can be used to enhance phishing and social engineering scams, helping to write more personalized and human-like messages. 

“It has become child’s play to create really convincing fake emails, audio notes, images or videos designed to scam and trick victims,” said Burnside, noting that dark variants of legitimate generative AI tools continue to find their way into dark markets. 

Prevention efforts

Because of the global and anonymous nature of CaaS vendors and cybercrime marketplaces, they are very difficult to police, cybersecurity experts told CNBC, noting that markets that are shut down often resurface under different names or are replaced.

For that reason, Interpol’s Nicholas Court says cybercrime isn’t the type of activity “you can arrest your way out of.” 

“The volume of criminality is going up so fast that it is actually harder for law enforcement to catch the same proportion of cybercriminals,” he said, adding that this calls for a significant focus on prevention and public awareness campaigns to warn about the rapid sophistication of scams and AI tools.

“Almost everybody receives scam messages these days. While it used to be enough to tell people not to send money to someone that refuses to video call, that’s not enough anymore.” 

On the enterprise level, Wizlynx Group’s Leow says that as cybercriminals become more tech- and AI-savvy, so must companies’ cybersecurity protocols.

For example, AI tools can be used to help automate security systems on the enterprise level, lowering the threshold for detection and accelerating response times, he added.

Meanwhile, new tools are emerging, such as “dark web monitoring,” which can track cybercrime markets and underground forums for leaked or stolen data, including credentials, financial data, and intellectual property.

It’s “never been easier” to commit cybercrime, so it’s crucial to prioritize cybersecurity by investing in technological solutions and enhancing employee awareness, Leow said. 

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MongoDB shares sink after company issues weak guidance

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MongoDB shares sink after company issues weak guidance

Dev Ittycheria, CEO of MongoDB

Adam Jeffery | CNBC

MongoDB shares sank 16% in extended trading on Wednesday after the database software maker issued disappointing guidance.

Here’s how the company did in comparison with LSEG consensus:

  • Earnings per share: $1.28 adjusted vs. 66 cents expected
  • Revenue: $548.4 million vs. $519.6 million expected

Revenue increased about 20% from a year ago in the quarter that ended on Jan. 31, according to a statement. The company generated $15.8 million in net income, or 19 cents per share, which factors in stock-based compensation. In the same quarter a year ago, MongoDB had registered a net loss of $55.5 million, or 77 cents per share.

MongoDB added 1,900 customers in the quarter, bringing the total to 54,500. But the company ended the quarter with about $360 million in deferred revenue, below the StreetAccount consensus of $370.4 million.

MongoDB is seeing slower growth than it had hoped for in new applications using its Atlas cloud-based database service, Srdjan Tanjga, MongoDB’s interim finance chief, said on a conference call with analysts. Meanwhile, MongoDB is hiring rapidly to pursue more deals with large companies, while pulling back on mid-sized businesses, Tanjga said.

During the quarter, MongoDB acquired artificial intelligence startup Voyage for an undisclosed sum.

“We want to capitalize on a once-in-a-generation opportunity,” CEO Dev Ittycheria said.

For the fiscal first quarter, MongoDB called for 63 cents to 67 cents in adjusted earnings per share on $524 million to $529 million in revenue. Analysts surveyed by LSEG had expected 62 cents of per-share earnings and revenue of $526.8 million.

MongoDB said it expects adjusted earnings per share of $2.44 to $2.62 and revenue of $2.24 billion to $2.28 billion for fiscal 2026. That implies 12.7% revenue growth, which would be the slowest rate at least since the company went public in 2017. Analysts were anticipating $3.34 per share of earnings and $2.32 billion in revenue.

Prior to Wednesday’s after-hours move, MongoDB shares were up 13%, while the S&P 500 was down about 1%.

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Digg founder teams up with former Reddit rival to buy and revive website

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Digg founder teams up with former Reddit rival to buy and revive website

Alexis Ohanian

David A. Grogan | CNBC

Content aggregator Digg is making a comeback with the help of an unlikely partner: Reddit co-founder and rival Alexis Ohanian.

Ohanian and Digg founder Kevin Rose acquired the platform for an undisclosed sum. The deal is backed by venture capital firms True Ventures, where Rose is a partner, and Ohanian’s Seven Seven Six. The partnership was announced Wednesday in a video post to the company’s X account in which Rose called the partnership a “team-up he would have never imagined 20 years ago.”

Digg was founded in 2004 and rose to prominence as a major outlet for trending news because it allowed users to rate stories. Rose made what became an infamously goofy appearance on the cover of Businessweek in 2006 as the kid who “made $60 million in 18 months.”

The company said in a release that it aims to differentiate itself in the social media market by “focusing on AI innovations designed to enhance the user experience and build a human-centered alternative.” Digg said it will also create a platform that “prioritizes transparency, rewards human effort, and fosters enriching discussions.”

Ohanian also teased the collaboration, telling X followers on Wednesday that he was “working on something new… but also old… but also very new” and is “excited” to be partnering with Rose.

At its peak in 2008, Digg was reportedly valued at about $160 million. But the rise of Facebook and other social sites caused traffic to Digg to plummet. Meanwhile, Reddit, which was founded a year after Digg by Ohanian and current CEO Steve Huffman, emerged as a direct rival to Digg by forming communities around types of content and letting users similarly rate news stories.

In 2012, Digg’s brand and website were acquired by tech incubator Betaworks for about $500,000.

Reddit has continued its ascent, reporting nearly 102 million daily active users at the end of the fourth quarter. The site gained widespread attention when it became the center of the 2020 meme stock craze as retail traders inflicted huge pain on hedge funds shorting stocks using a subreddit known as Wallstreetbets.

Reddit went public on the New York Stock Exchange last March at $34 a share and has seen its stock nearly quintuple. Shares are up about 1% year to date and added 4% during Wednesday’s session.

Ohanian has moved on to other projects since he stepped down from Reddit’s board in 2020. He’s currently partnering with billionaire Frank McCourt in a bid for TikTok after President Donald Trump extended the initial deadline for the company’s Chinese-parent ByteDance to sell the social media platform or face a ban.

Rose said in a post on X that he and Ohanian “dreamed up features that weren’t even possible with yesterday’s tech.”

“The new @digg brings some great nostalgia, but we’re not here to just rebuild the past or clone a competitor,” he wrote.

— CNBC’s Ari Levy contributed to this report.

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