Intertek is just the kind of business one would expect to see flourishing in the wake of COVID-19.
One of the lesser-known companies in the FTSE 100, in spite of having a stock market valuation of £9bn, it is the world’s biggest provider of quality assurance.
It employs nearly 44,000 people around the world in more than 1,000 offices and laboratories, providing assurance, testing, inspection and certification services to clients in sectors as wide-ranging as chemicals, food, healthcare, transportation, energy and construction.
On Friday morning it reported a 23% rise in pre-tax profits, to £186.3m, for the six months to the end of June.
However, despite what appeared to be a confident trading update, the company’s share price plunged by more than 9% at one point – wiping £849m from its stock market value.
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So what went wrong?
In a word, it seems that expectations were just a little too high.
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According to Oscar Val Mas, analyst at investment bank JP Morgan Cazenove, underlying earnings came in 7% lower than the market had been expecting and noted that the company had not changed its guidance to investors on profit margins for the year.
Steve Clayton, manager of the HL Select UK Growth Shares fund, which owns shares in Intertek, added: “These interim (results) were always going to be a tough act for Intertek to pull off.
“Demand has been highly volatile and only relatively recently translated into robust growth.
“But expectations for Intertek’s ability to translate any recovery into higher (profit) margins were high.
“So far, the group is lagging a little on the margin front, even though pretty much all parts of the business are now seeing demand bouncing back.
“Full year forecasts are likely to edge down, so no surprise to see the market pushing the stock lower.”
It is a rare setback for a company which, since going public in 2002 and joining the Footsie in 2009, has been a stock market darling.
It has a strong track record of growing both via takeovers and organically and also of predicting accurately what its customers will be demanding next.
Yet Andre Lacroix, the chief executive, insisted today he was confident demand will keep growing and said the company had “exciting growth opportunities” in the post-COVID-19 environment.
He told analysts today: “The total value of the global product assurance market is $250bn.
“Only $50bn of this is outsourced.
“Given the increased complexity in global corporations, we expect companies to continue to invest in new quality assurance areas to mitigate risk in the supply chain.
“These are what we call untapped quality assurance opportunities. And, indeed, COVID-19 has demonstrated there were major risks in the operations of our clients, which were not all mitigated.
“We expect the increased focus on quality assurance essentially in three areas moving forward – safer supply chain, better personal safety and sustainability.
“And this is why the industry is expected to grow faster post-COVID-19.”
Mr Lacroix, who joined in May 2015 from Inchcape – coincidentally the company from which Intertek was spun out of 25 years ago – said a recent survey of customers had revealed that 87% of them were planning to invest in the next two years to strengthen their supply chains.
He said that recent shortages in supply around the world – a good example currently being how shortage in chips is hampering car production around the world – had highlighted the need for supply chains to be more resilient.
He went on: “We need to ensure health, safety and well-being for employees and consumers. COVID-19 has raised the bar for health and safety in public and factories and workplaces forever.
“And they all face higher operational complexity, which is driven by the explosion of e-commerce and, of course, the ever-faster innovation cycle.”
One area where investors appear to be concerned, in the immediate term, is inflation.
Intertek employs a lot of specialist and highly-qualified people, such as scientists with PhDs, while it also has a policy of giving employees pay rises every year.
The expectation is that it will be seeing a high level of wage inflation.
Mr Lacroix insisted that this was not the case – pointing out that, when lots of businesses were undergoing large restructurings with a lot of redundancies during the pandemic, Intertek had deliberately not gone down that road.
He went on: “To basically reduce our capability and then start hiring again was going to be very costly and not the right thing from a customer service standpoint.
“So we are not seeing any issues with shortages of labour. We have to hire, we do it all the time, but we don’t have a huge gap in our capability.”
He said the company would be quite capable of returning to its pre-pandemic productivity level without having to take on more employees.
And there could be another big growth opportunity in coming years, too.
As Mr Clayton put it: “There is a quiet revolution going on in business, as firms start to put net zero plans into place.
“Intertek has a vital role to play here, with its ability to provide quality assurance of supply chains and audits of key environmental performance data.
“In short, there are whole new markets opening up for the business and the shares should increasingly recognise the potential of these opportunities, as well as the issues the existing business faces day to day.”
So, a tough day for Mr Lacroix, a former chairman and chief executive of Euro Disney.
But, once the dust has settled, he has plenty of opportunities to prove to sceptics that his company’s prospects are anything but Mickey Mouse.
The UK’s retail sales recovery was smaller than expected in the key Christmas shopping month of November, official figures show.
Retail sales rose just 0.2% last month despite discounting events in the run-up to Black Friday. It followed a 0.7% fall seen in October, according to data from the Office for National Statistics (ONS).
Sales growth of 0.5% had been forecast by economists.
Behind the fall was a steep drop in clothing sales, which fell 2.6% to the lowest level since the COVID lockdown month of January 2022.
Sales have still not recovered to levels before the pandemic. Compared with February 2020, volumes are down 1.6%.
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It was economic rather than weather factors behind this as retailers told the ONS they faced tough trading conditions.
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For the first time in three months, however, there was a boost in food store sales, and supermarkets in particular. It was also a good month for household goods retailers, most notably furniture shops, the ONS said.
Clothes became more expensive in November, data from earlier this week demonstrated, and it was these price rises that contributed to overall inflation rising again – topping 2.6%.
Retail sales figures are of significance as the data measures household consumption, the largest expenditure across the UK economy.
The data can also help track how consumers feel about their finances and the economy more broadly.
Industry body the British Retail Consortium (BRC) said higher energy bills and low consumer sentiment impacted spending.
The BRC’s director of insight Kris Hamer said it was a “shaky” start to the festive season.
Shoppers were holding off on purchases until full Black Friday offers kicked in, he added.
The period in question covers discounting coming up to Black Friday but not the actual Friday itself as the ONS examined the four weeks from 27 October to 23 November.
UK car manufacturing fell again in November, the ninth month of decline in a row, according to industry data.
A total of 64,216 cars were produced in UK factories last month, 27,711 fewer than in November last year – a 30% drop, according to data from the Society of Motor Manufacturers and Traders (SMMT).
The figures also mean it was the worst November for UK car production since 1980, when 62,728 vehicles were produced.
It comes after the government launched a review into its electric car mandate – a system of financial penalties levied against car makers if zero-emission vehicles make up less than 22% of all sales to encourage electric vehicle (EV) production.
The mandate will rise to 80% of all sales by 2030 and 100% by 2035.
But car manufacturers have long expressed unhappiness with the target, saying the consumer demand is not there and EVs are costlier to produce.
Separate figures from the SMMT suggested a £5.8bn hit to the sector from the EV mandate.
Despite the criticism, EV sales goals were surpassed last month. One in every four new cars sold was an electric vehicle.
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The Bank of England has maintained its guidance for “gradual” interest rate cuts next year, following surprise support for a reduction this month.
Its rate-setting committee, while deciding to keep Bank rate on hold at 4.75%, noted higher than expected wage rises and inflation despite a slowdown in the economy over the second half of the year.
However, three members backed a cut, meaning the vote came in at 6-3 in favour of no change.
Governor Andrew Bailey said: “We think a gradual approach to future interest rate cuts remains right, but with the heightened uncertainty in the economy we can’t commit to when or by how much we will cut rates in the coming year.”
Earlier this month, Mr Bailey voiced concerns about how businesses would react to budget measures, such as the hike to employer national insurance contributions from April.
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Lobby groups and many individual firms have warned the additional costs will be passed on – risking further inflationary pressure.
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Mr Bailey also noted a worry tit-for-tat trade tariffs would add to the acceleration in price growth. US president-elect Donald Trump has warned of tariffs covering all US imports as part of his agenda to protect US industry and jobs.
The Bank said on Thursday it was still evaluating the effects of the budget on the outlook.
It has also consistently spoken of the threat to rate cuts from salaries.
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The Bank does not like wages going up too fast – currently at twice the rate of price growth – because it can fuel future demand in the economy and make inflation worse in the longer term.
Economists had been widely expecting four rate cuts in 2025 on the back of the two reductions this year as inflation fell back towards the Bank’s 2% target following the West’s energy-led price shock.
But financial markets, which had tipped a similar future path up until a few weeks ago, now see only two quarter point reductions priced in due to additional weight on inflation.
However, the chances of a rate reduction at the Bank’s next meeting in February rose from near 50% to 66%, according to LSEG data after the minutes of the 18 December meeting were published.
Such a move would be broadly welcomed by millions of borrowers also still feeling the pinch from the wider cost of living crisis.
Prices have generally not been falling but rising at a much slower pace. Energy bill hikes for the coming winter are among the current pressures on household spending.
Chancellor Rachel Reeves said: “I know families are still struggling with high costs. We want to put more money in the pockets of working people, but that is only possible if inflation is stable and I fully back the Bank of England to achieve that.
“Improving living standards across the country is our number one focus, and is why I chose to protect working people’s pay slips from tax rises, froze fuel duty and increased the National Living Wage for three million people.”