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Mark Zuckerberg, chief executive officer and founder of Facebook Inc., arrives for a House Financial Services Committee hearing in Washington, D.C., Oct. 23, 2019.
Andrew Harrer | Bloomberg | Getty Images

The Facebook Papers, a series of articles published by a consortium of 17 U.S. news outlets beginning on Friday, shed new light on the company’s thinking behind its actions leading up to the Capitol insurrection on Jan. 6 and its ability to fend of hate speech in languages outside of English.

Facebook shares were slightly negative in premarket trading Monday morning after the news outlets published their stories based on the leaked documents. The company is also scheduled to report quarterly earnings after markets close on Monday.

The documents were provided to the news outlets by Frances Haugen, a former Facebook employee who took tens of thousands of pages of internal research with her before she left. She’s since provided those documents to Congress and the Securities and Exchange Commission, seeking whistleblower status.

“At the heart of these stories is a premise which is false,” a Facebook spokesperson said in a statement in response to the flood of reporting. “Yes, we’re a business and we make profit, but the idea that we do so at the expense of people’s safety or wellbeing misunderstands where our own commercial interests lie. The truth is we’ve invested $13 billion and have over 40,000 people to do one job: keep people safe on Facebook.”

Here are some of the major themes the Facebook Papers have explored so far:

January 6

The documents revealed frustration among Facebook’s ranks about the company’s ability to get the spread of potential inciting content under control.

“Haven’t we had enough time to figure out how to manage discourse without enabling violence?” an employee wrote on an internal message board during the riot outside the U.S. Capitol on Jan. 6, according to the AP. “We’ve been fueling this fire for a long time and we shouldn’t be surprised it’s now out of control.”

Facebook had put additional emergency measures in place ahead of the 2020 election to stem the spread of violent or dangerous content if needed. But as many as 22 of those measures were set aside after the election and before Jan. 6, internal documents reviewed by the AP showed.

A Facebook spokesperson told the outlet its use of those measures followed signals from its own platform and law enforcement.

Language barriers

Some of the reports showed how Facebook’s content moderation systems can fall flat when faced with languages besides English.

The Associated Press reported that Arabic poses a particularly difficult challenge for content moderators. Arabic-speaking users have learned to use symbols or extra spaces in words thought to set off flags in Facebook’s systems, like the names of militant groups.

While the methods are meant by some to avoid an overzealous content moderation system, the AP reported that certain measures have managed to avoid Facebook’s hate speech censors.

“We were incorrectly enforcing counterterrorism content in Arabic,” an internal Facebook document said, according to the AP. Meanwhile, it said, the system “limits users from participating in political speech, impeding their right to freedom of expression.”

Facebook told the AP it’s put more resources into recruiting local dialect and topic experts and has researched ways to improve its systems.

India

Other reports show that some Facebook employees were dismayed by the company’s handling of misinformation in India, believing leadership made decisions to avoid angering the Indian government.

Hate speech concerns in the region were amplified by similar language barrier issues as in the Middle East. According to the AP, Facebook added hate speech classifiers in Hindi and Bengali in 2018 and 2020, respectively.

One researcher who set up an account as a user in India in 2019 found that by following Facebook’s algorithm recommendations, they saw “more images of dead people in the past three weeks than I’ve seen in my entire life total,” in the News Feed, according to The New York Times.

A Facebook spokesperson told the Times that hate speech against marginalized groups in India and elsewhere has been growing, and its “committed to updating our policies as hate speech evolves online.”

Retaining users

Other reports showed the existential issues facing the company if it failed to hold onto enough young users.

The platform is already experiencing a dip in engagement among teens, The Verge reported based on the internal documents.

“Most young adults perceive Facebook as a place for people in their 40s and 50s,” a March presentation from a team of data scientists said, according to The Verge. “Young adults perceive content as boring, misleading, and negative. They often have to get past irrelevant content to get to what matters.”

The documents showed that Facebook plans to test several ideas to increase teen engagement, like asking young users to update their connections and tweaking the News Feed algorithm to show users posts from outside their own network.

A Facebook spokesperson told The Verge that the platform is “no different” from any social media site that wants teens to use its services.

This story is developing. Check back for updates.

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Tesla jumps 10% in premarket trading after passing key hurdle to roll out full self-driving in China

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Tesla jumps 10% in premarket trading after passing key hurdle to roll out full self-driving in China

SpaceX owner and Tesla CEO Elon Musk arrives on the red carpet for the Axel Springer Award 2020 on Dec. 1, 2020 in Berlin, Germany.

Britta Pedersen | Getty Images

Shares of Tesla rose sharply in U.S. premarket trading on Monday after the electric car maker passes a significant milestone to roll out its full self-driving technology in China.

The company’s share price spiked more than 10% just after 7:30 a.m. ET, as investors reacted to news surrounding Tesla CEO Elon Musk’s visit to China.

Tesla on Sunday said that local Chinese authorities removed restrictions on its cars after passing the country’s data security requirements.

The move raised expectations that Tesla’s driver-assistance software Full Self Driving (FSD) would soon be available in the country, which is the largest market for electric vehicles.

While Tesla’s electric cars are some of the most popular vehicles in China, they have reportedly been banned from some government-related properties due to data security concerns.

Separately, the Biden administration earlier this year announced a probe into whether imported cars from China pose national security risks due to their ability to potentially collect sensitive data.

FSD is an upgrade to Tesla’s Autopilot driver assistant. Tesla has offered its FSD technology in China for years, but with a restricted feature set that limits it to operations, such as automated lane changing.

Data security concerns have been a key obstacle preventing Tesla from achieving a full rollout of the system in China.

Tesla also reportedly scored a deal with Baidu that would give Musk’s firm access to the Chinese internet giant’s mapping and navigation technology for Tesla’s FSD feature.

The agreement would allow Tesla to tap into Baidu’s mapping service license, which is a requirement for intelligence driving systems to operate on public roads in China, Reuters reported, citing two anonymous sources familiar with the matter.

CNBC was unable to independently verify the report. Tesla and Baidu were not immediately available for comment.

With the license, which foreign companies can only clinch in partnership with local Chinese firms, Tesla will be allowed to legally operate FSD on Chinese roads, and its fleets will be able to gather data about traffic, road signs and routes.

The breakthrough for Tesla toward bringing its FSD self-driving technology to China marks a key win for the firm at a time when it is facing hefty competition in the Chinese market. Local rivals such as Warren Buffett-backed electric vehicle maker BYD, Nio, and Xpeng have ramped up their competition with Tesla in recent years.

BYD was temporarily the largest electric vehicle maker globally, producing more than 3 million new energy vehicles in 2023. The firm recently lost its crown as world’s largest EV maker, after a 43% plunge in sales in the first quarter.

– CNBC’s Evelyn Cheng contributed to this report

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Oracle boosts its generative AI capabilities as cloud competition heats up

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Oracle boosts its generative AI capabilities as cloud competition heats up

US multinational computer technology company Oracle’s logo is pictured at the Mobile World Congress (MWC), the telecom industry’s biggest annual gathering, in Barcelona on February 27, 2024. The world’s biggest mobile phone fair throws open its doors in Barcelona with the sector looking to artificial intelligence to try and reverse declining sales. (Photo by PAU BARRENA / AFP) (Photo by PAU BARRENA/AFP via Getty Images)

Pau Barrena | Afp | Getty Images

U.S. cloud infrastructure provider Oracle is boosting its generative AI capabilities as cloud competition intensifies and more companies jump into AI.

The AI boom — fueled by the launch of chatbot ChatGPT in November 2022 — is driving an increase in demand for cloud computing services and data centers, as large amounts of data are required in AI model training and the cloud provides access to vast datasets.

Oracle has been introducing generative AI capabilities into its cloud infrastructure and applications to complement the traditional AI already embedded in them.

“The classic AI is very good in terms of detecting patterns or predicting numbers … but you cannot use large language models to predict numbers,” Rondy Ng, executive vice president of applications development at Oracle, told CNBC.

“So we combined the predictive numbering capability with the explained ability in words. So the two together become very powerful and you need both. In the past many years, the number prediction part is already very mature. As part of the product we continue to evolve that and it’s not going to stop. Generative AI is basically the talk of the town right now,” said Ng.

In March, Oracle announced additional generative AI features embedded across applications in finance, supply chain, human resources, sales, marketing, and service. The generative AI capabilities can perform tasks such as generating financial reports and drafting job ads, improving productivity and reducing business costs, Oracle said.

This comes after the firm announced the implementation of generative AI across its technology stack in January.

“We believe Oracle is seeing a renaissance of growth with its AI strategy. [It is] well positioned to be a major beneficiary of the AI revolution,” said Dan Ives, managing director of Wedbush Securities, in emailed comments to CNBC on Wednesday.

“The data Oracle sits on and installed base gives Ellison & co. a major advantage to monetize the software layer of AI,” said Ives, referring to Oracle’s chairman and chief technology officer Larry Ellison.

As firms talked up the generative AI story last year, technology providers have to be one step ahead of the cycle, research firm Gartner said in a report on April 17. “They are bringing GenAI capabilities to existing products and services, as well as to use cases being identified by their enterprise clients.”

JPMorgan has said generative AI and AI could drive incremental IT spending and growth across the software landscape. “Many software vendors, including Oracle, have cited benefits from ongoing investments by businesses into AI technologies,” JPMorgan analysts said in a note on March 12.

Oracle might see an increase in revenue and positive impact on its shares if the company manages to capture a larger-than-expected share of the spending into AI, the U.S. investment bank said. Oracle’s shares have spiked 23.74% in the last 12 months, according to FactSet data.

“Generative AI services [are] basically a huge advantage comparing with our competition. The competition needs to work with different companies and cloud providers for that infrastructure and those kinds of services. We actually take everything into an integrated stack, and we consume that,” Ng told CNBC.

AI growth

Oracle has lagged behind rivals like Amazon, Microsoft and Google in cloud infrastructure service market share, according to Synergy Research Group, which ranked Oracle as the sixth-largest service provider, alongside IBM, globally.

While Oracle was late to cloud infrastructure, the AI boom has increased demand for the company’s AI technology. Ellison had in 2018 dismissed cloud computing as “complete gibberish.”

“Oracle did follow the hyperscalers. [I think] that’s not a competitive concern, say for the rest of 2024 and in the foreseeable future. We’re at the very beginning stage of this whole new generative AI journey,” said Ron Westfall, research director at Futurum Group.

CEO Safra Catz said in March the company added several “large new cloud infrastructure” contracts during the fiscal third quarter. Cloud revenue rose 25% year over year to $5.1 billion, Oracle said.

“Interesting to us is management commentary suggesting its Oracle Cloud Infrastructure backlog is significant and AI isn’t yet really driving revenue, which is expected to be more meaningful in FY25,” said Deutsche Bank analysts on Mar. 12.

Cloud players can monetize AI quicker than other companies, says CFRA's Zino on Microsoft earnings

Ellison said in March that a Salt Lake City data center that Oracle is building can fit eight Boeing 747 airplanes nose-to-tail.

Laying out future market opportunities, Ellison said he sees more national and state government applications being run on platforms like Oracle Cloud Infrastructure, and added that the firm is negotiating sovereign regions with a number of countries.

“Another area [where Oracle] is ahead of the curve, although everybody’s jumping on it, is in terms of offering sovereign AI cloud – a cloud that operates exclusively within a country,” said Westfall.

“More and more countries are going to say when it comes to gen AI, we want all that information, all that data stored within the country.”

In April, Oracle said it would invest more than $8 billion in Japan over the next 10 years to grow cloud computing and AI infrastructure.

Oracle and Nvidia in March announced they will be partnering up to deliver sovereign AI solutions to customers around the world.

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How working for Big Tech lost ‘dream job’ status

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How working for Big Tech lost 'dream job' status

Despite blockbuster earnings from giants such as Alphabet and Microsoft, layoffs continue to ripple through the tech industry.

Layoffs.fyi, a platform monitoring job cuts in the tech sector, recorded more than 263,000 job losses in 2023 alone. As of April, there have been more than 75,000 job losses in the industry so far in 2024.

“So instead of rewarding the growth that we saw [tech companies] all pursue years ago, they’re now rewarding profit,” said Jeff Shulman, professor at the University of Washington’s Foster School of Business. “And so the layoffs have continued. People have become used to them. Regrettably and sadly, it seems that the layoffs are going to be the new normal.”

Even though mass tech layoffs continue, the labor market still seems strong. The U.S. economy added 303,000 jobs in March, well above the Dow Jones estimate for a rise of 200,000, with the unemployment rate edged lower to 3.8%.

According to Handshake, a popular free job posting site for college students and graduates, the tech layoffs have prompted new workers to seek other opportunities. The share of job applications from tech majors submitted to internet and software companies dropped by more than 30% between November 2021 and September 2023.

“Part of the reason why this is happening is because stability is such a major factor in students’ decisions around what types of jobs they apply to and what types of jobs they accept,” said Christine Cruzverga, chief education strategy officer at Handshake. “They’re looking at the headlines in the news and they’re paying attention to all of the layoffs that are happening in Big Tech, and that makes them feel unstable.”

Mass layoffs have eroded the shine of the tech industry, which is why workers are questioning whether getting a job in the tech industry should still be regarded as a “dream job.”

“For the people who are chasing … a tech dream job, I think keep your options open and be realistic,” said Eric Tolotti, senior partner engineer at Snowflake, who got laid off from Microsoft in 2023. “Don’t just focus on one company and feel like you have to get into that one company because it’s the dream.”

Watch the video to learn about tech workers’ sentiments, considerations for aspiring Big Tech employees, and more.

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