When Taylor Swift announced what will be her first tour in five years, demand for tickets was always going to be high.
But following reports of service failures and delays on the Ticketmaster website, the general sale was called off.
Ticketmaster handled ticket sales for most of the shows on Swift‘s 20-city, 52-date US leg of the tour, although SeatGeek sold tickets for a few performances in Texas and Arizona.
Many fans have been left disappointed. But this is more than just a tale of frustrated Swifties – now the US Senate is involved.
Here’s a look at what happened.
The release of Midnights
Back in August, Swift revealed details of a new album, titled Midnights, telling the stories of “13 sleepless nights” from throughout her life.
The album, her tenth, was released on 21 October and immediately broke streaming records, with Spotify announcing it had become the most-streamed album in a single day – after users reported a huge spike in outages apparently caused by the surge in demand.
Following its release, Swift, 32, became the first artist to claim all top 10 slots in the US Billboard Hot 100 chart, and the album and its lead single Anti-Hero also charted at number one in the UK.
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Midnights followed Folklore and Evermore, Swift’s forays into indie and folk which came out just five months apart in 2020 as the world was in various states of lockdown during the pandemic.
Having not toured since 2018, it seemed inevitable an announcement was coming…
The Eras Tour arrives in 2023
Swift announced The Eras Tour on 1 November, telling fans it would be “a journey through the musical eras of my career (past & present!)”.
Dates for the US leg of the tour were announced, kicking off on 18 March 2023 in Glendale, Arizona, with international shows set to follow, the star said.
Swift also confirmed she will be joined by a number of artists during the tour, including bands Paramore and Haim, and solo artists Phoebe Bridgers and Gracie Abrams.
She also shared a verification link for a presale, which meant fans had to register first to be able to buy tickets.
‘Extraordinarily high demands’
On Thursday 17 November, the day before general tickets were due to be made available, Ticketmaster cancelled the sale – citing “insufficient ticket inventory” to meet “extraordinarily high demands”.
It came after the presale two days earlier caused the site to crash, leaving many fans frustrated and unable to get tickets.
The ticket company had previously asked fans on Twitter to be patient as “millions” tried to buy tickets in the presale, causing “historically unprecedented demand”.
Swift’s fans, known as Swifties, criticised the firm on social media after encountering long wait times and site outages during the presales. Some reported waiting in online queues for up to eight hours, with many finding they were too late to purchase tickets, which cost between $49 (£41) and $449 (£377) each.
‘Staggering number of bot attacks’
In a statement, Ticketmaster said it had anticipated heavy demand for tickets, but it was clearly even greater than they had predicted.
A record 3.5 million people registered as verified fans, the company said.
The plan was to invite 1.5 million of those to participate in the sale for all 52 show dates, including the 47 sold by Ticketmaster, with the other 2 million placed on a waiting list.
But this plan, Ticketmaster said, was undermined by attacks by “bots” – automated software requests – as well as demand from those who had not registered beforehand.
“The staggering number of bot attacks as well as fans who didn’t have invite codes drove unprecedented traffic on our site, resulting in 3.5 billion total system requests – 4x our previous peak,” Ticketmaster said.
“Never before has a Verified Fan on sale sparked so much attention – or uninvited volume.”
What did Swift say?
Image: Pic: Evan Agostini/Invision/AP
Following the debacle,Swift criticised Ticketmaster, saying she and her team had been assured they could handle the expected surge in demand.
“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” she wrote in a statement on Instagram.
“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.
“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.”
The star said that 2.4 million fans had been able to purchase tickets, which was “truly amazing… but it really p***** me off that a lot of them feel like they went through several bear attacks to get them”.
To those who missed out, she said she hoped to put on more shows.
Why is the US Senate involved?
Image: Senators Amy Klobuchar and Mike Lee. Pic: Tom Williams/CQ Roll Call/AP
Ticketmaster, which overwhelmingly dominates the ticketing industry, has for years left fans and artists frustrated by hidden fees, rising costs, and limited tickets availability due to presales.
And when these sorts of problems affect Swift, arguably the biggest pop star in the world, it attracts global attention. Which means US politicians are now looking into Ticketmaster’s dominance in the industry.
Senators Amy Klobuchar and Mike Lee – chairwoman and ranking member of the Senate Judiciary Subcommittee on competition policy, antitrust, and consumer rights, respectively – have announced plans for a hearing.
“The competition problem in ticketing markets was made painfully obvious when Ticketmaster’s website failed hundreds of thousands of fans hoping to purchase concert tickets,” Ms Klobuchar said.
“The high fees, site disruptions and cancellations that customers experienced shows how Ticketmaster’s dominant market position means the company does not face any pressure to continually innovate and improve…
“When there is no competition to incentivise better services and fair prices, we all suffer the consequences.”
The issue goes “way beyond Taylor Swift”, she later added on Twitter.
The hearing date and witnesses will be announced at a later date.
What does Ticketmaster say?
The company has posted a lengthy explainer on its Ticketmaster Business website, saying it was aware that a record number of fans would want to buy tickets for Swift’s shows.
“First, we want to apologise to Taylor and all of her fans – especially those who had a terrible experience trying to purchase tickets,” it said. “Next, we feel we owe it to everyone to share some information to help explain what happened.”
The company went on to say the verified fan registration was designed to help manage high demand – “identifying real humans and weeding out bots”.
However, the demand broke records, with 3.5 million system requests, it said – four times its previous peak. This unprecedented traffic “disrupted the predictability and reliability” of the verified fan registration.
‘Swift would need to perform a stadium show every night for 2.5 years to meet demand’
Ticketmaster said that despite the problems, some 2.4 million tickets have been sold – with two million on Ticketmaster making it the most tickets ever sold for an artist in a single day.
It also said that less than 5% of the tickets for the tour “have been sold or posted for resale on the secondary market”, while sales without the verification process “typically see 20-30% of inventory end up on secondary markets”.
The company is now working “to shore up our tech for the new bar that has been set by demand” for Swift’s tour.
It also said that even when online sales go “flawlessly from a tech perspective”, there are often fans who are left disappointed when they miss out.
“For example: based on the volume of traffic to our site, Taylor would need to perform over 900 stadium shows (almost 20x the number of shows she is doing)… that’s a stadium show every single night for the next 2.5 years.
“While it’s impossible for everyone to get tickets to these shows, we know we can do more to improve the experience and that’s what we’re focused on.”
Swifties in the UK and other countries outside the US are still waiting for details of international dates – and hoping their ticket-buying process will be a little smoother.
A British version of long-running US sketch show Saturday Night Live (SNL) will be coming to Sky next year.
An American pop culture institution, SNL launched the careers of stars including Bill Murray, Tina Fey, Eddie Murphy, Kristen Wiig and Will Ferrell.
Image: Donald Trump on a Mothers Day episode SNL in 1993. Pic: AP
It’s also featured a host of celebrity and political guests, including tech billionaire Elon Musk and Donald Trump when he was a presidential candidate.
SNL celebrated 50 years on air in February.
British comedians will be cast in the UK spin-off, which will be overseen by US producer Lorne Michaels alongside the US version.
Along with his production company Broadway Video, which has made The Tonight Show Starring Jimmy Fallon and 30 Rock, the show will be led by UK production team Universal Television Alternative Studio.
The beginnings of SNL, which started in 1975, was recently made into the 2024 film Saturday Night, featuring Spider-Man star Willem Dafoe and Succession actor Nicholas Braun.
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The success of SNL, which airs on NBC in the US, has led to past attempts at international versions of the programme, with a French version Le Saturday Night Live running for just one season in 2017.
Image: OJ Simpson on SNL in 1978 with Gilda Radner (L), and Jane Curtin. Pic: AP
Cecile Frot-Coutaz, chief executive of Sky Studios and chief content officer at Sky, said: “For over 50 years Saturday Night Live has held a unique position in TV and in our collective culture, reflecting and creating the global conversation, all under the masterful comedic guidance of Lorne Michaels.
“The show has discovered and nurtured countless comedy and musical talents over the years and we are thrilled to be partnering with Lorne and the SNL team to bring an all-British version of the show to UK audiences next year – all live from London on Saturday night.”
Saturday Night Live UK will be broadcast on Sky Max and streaming service NOW in 2026.
Details about the UK version’s cast, hosts, and premiere will be announced in the coming months.
The director of hit BBC period drama Wolf Hall says the government “needs to have enough guts to stand up to the bully in the White House” to protect the future of public service broadcasting.
Peter Kosminsky told Sky News’ Breakfast with Anna Jones that calls for a streaming levy to support British high-end TV production was urgently needed to stop the “decimation” of the UK industry.
His comments follow the release of a new report from the Culture, Media and Sport (CMS) committee, calling for the government to improve support measures for the UK’s high-quality drama sector while safeguarding the creation of distinctly British content.
Specifically, the report calls for streamers – including Netflix, Amazon, Apple TV+ and Disney+, all of which are based in the US – to commit to paying 5% of their UK subscriber revenue into a cultural fund to help finance drama with a specific interest to British audiences.
He said he feared they would make the government reticent to introduce a streaming levy, but said it was a necessary step to “defend a hundred years of honourable tradition of public service broadcasting in this country and not see it go to the wall because [the government are] frightened of the consequences from the bully in the States”.
Image: The second series of Wolf Hall, starring Mark Rylance (L) and Damian Lewis, nearly didn’t happen. Pic: BBC
Kosminsky also noted that the streamers would be able to apply for money from the fund themselves, as long as they were in co-production with a UK public service broadcaster.
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Earlier this year, a White House memorandum referenced levies on US streaming services, calling them “one-sided, anti-competitive policies” that “violate American sovereignty”.
In response to the call for streaming levies, a Netflix spokesperson said such a move would “penalise audiences” and “diminish competitiveness”.
They added: “The UK is Netflix’s biggest production hub outside of North America – and we want it to stay that way.”
The Association for Commercial Broadcasters and On-Demand Services (COBA) said such a levy “risks damaging UK growth and the global success story of the UK TV sector,” and “would risk dampening streamers’ existing investment in domestic content and would inevitably increase costs for businesses”.
Image: Pic: BBC
COBA said it welcomed the committee’s support for targeted tax breaks for domestic drama.
Kosminsky also told Sky News the second series of Wolf Hall was nearly called off just six weeks before it was due to start shooting due to financial pressures, adding: “It was only because the producer, the director, writer and the leading actor all agreed to take huge cuts in their own remuneration that the show actually got made.”
He said that both he and the show’s executive producer, Sir Colin Callender, had “worked on the show unpaid for 11 years on the basis that we would get a payment when the show went into production”, calling it “a bitter blow” to see that disappear.
Working in public service broadcasting for his entire career, Kosminsky said it was “absolutely heartbreaking for me and others like me to see that the industry we have been nurtured by and we care about is being decimated”.
While he said he was a “huge fan of the streamers”, he said it was their “very deep pockets” that had “driven up the price of what we do”, to the point where the traditional broadcasters can no longer afford to make high-end television.
Image: Adolescence. Pic: Netflix
Just this week, Adolescence, created by British talent Jack Thorne and Stephen Graham, became the fourth most popular English-language series in Netflix’s history with 114 million views.
But while some very British shows might get taken on by the streamers due to universal appeal, Kosminsky said dramas including ITV’s Mr Bates Vs The Post Office and Hillsborough, and BBC drama Three Girls about the grooming of young girls by gangs in the north of England were examples of game-changing productions that could be lost in the future.
He warned: “These are not dramas that the streamers would ever make, they’re about free speech in this country. That’s part of what we think of as a democratic society, where we can make these dramas and programmes that challenge on issues of public policy that would never be of any interest in America.”
Image: Mr Bates vs the Post Office. Pic: ITV/Shutterstock
The CMS report comes following an inquiry into British film and high-end television, which considered how domestic and inward investment production was being affected by the rise of streaming platforms.
Chairwoman of the CMS committee, Dame Caroline Dinenage, said “there will be countless distinctly British stories that never make it to our screens” unless the government intervenes to “rebalance the playing field” between streamers and public service broadcasters (PSBs).
A DCMS spokesperson said: “We acknowledge the challenges facing our brilliant film and TV industry and are working with it through our Industrial Strategy to consider what more needs to be done to unlock growth and develop the skills pipeline. We thank the committee for its report which we will respond to in due course.”
A deal for a new Universal theme park in Bedfordshire has been confirmed, which Rachel Reeves says will bring “billions” to the economy and create thousands of jobs.
It will be the first Universal-branded theme park and resort in Europe and is set to open in 2031, when it is expected to become the UK’s most popular visitor attraction.
The government said it will bring an estimated £50bn into the British economy and will create about 28,000 jobs – nearly 20,000 during the construction phase, and 8,000 more in hospitality and the creative industries when it opens.
A 500-room hotel and a retail and entertainment complex is planned alongside the theme park, which will be built on a former brickworks.
Universal, which is owned by Sky News’ US parent company Comcast, expects the 476-acre site just south of Bedford to generate nearly £50bn for the economy by 2055, with 8.5m visitors in its first year.
The plan remains subject to a formal planning decision process from the Ministry of Housing, Communities and Local Government.
Universal has committed to working with local colleges and universities to train students for hospitality jobs.
Image: There are Universal theme parks in Florida (pictured), California, Japan, Beijing and Singapore. Pic: AP
Among some of the famous Universal films are Wicked, Minions, Oppenheimer, Bridget Jones, Fast and the Furious, and Jurassic World.
There are five Universal theme parks already: Orlando in Florida, Hollywood, Japan, Beijing, and Singapore.
Image: The new Universal theme park will be just south of Bedford
Speaking to Wilfred Frost on Sky News Breakfast, Culture Secretary Lisa Nandy said the deal was “huge”.
“This is not just about numbers on the spreadsheet,” she said.
“This is about good jobs. It’s about growth. It’s about raising people’s living standards and putting money in people’s pockets. And it’s a massive vote of confidence in the United Kingdom.”
Welcoming the timing of the announcement, Ms Nandy added: “This deal comes off the back of one of the most tumultuous few weeks in global markets that I think anyone can remember within living memory.”
She said the fact that the government had been able to show it kept a “cool head” and “we don’t take knee-jerk decisions in response to global events” was one of the reasons it was able to announce the deal.
Image: The proposals to transform the site, a former brickworks, remain subject to a formal planning decision process
The government has said about 80% of employees at the theme park are expected to come from local areas, and it will support the “Oxford-Cambridge corridor” revived by the chancellor in January after the Conservatives scrapped plans for an Abingdon-Milton Keynes train link in 2021.
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It will also commit to a “major investment” in infrastructure around the Universal site to ensure it is well-connected and easily accessible.
The announcement comes days after the government approved an expansion of nearby Luton Airport.
Mike Cavanagh, President of Comcast Corporation, said: “We could not be more excited to take this very important step in our plan to create and deliver an incredible Universal theme park and resort in the heart of the United Kingdom, which complements our growing US-based parks business by expanding our global footprint to Europe.
“We appreciate the leadership and support of Prime Minister Keir Starmer, Chancellor Rachel Reeves, Minister for Investment Poppy Gustafsson, Culture Secretary Lisa Nandy and their teams, as we work together to create and deliver a fantastic new landmark destination.”