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Ambulance response times are currently the worst on record and the NHS is struggling to cope with a surge in demand this winter.

Sky News joined West Midlands Ambulance Service paramedic Danny Thompson and ambulance technician Dan Fiedler for a 12-hour shift.

7am: Elderly couple ‘too scared’ to call 999

Freezing fog hangs over Coventry as Danny and Dan make sure their radios are charged and vehicle fully stocked before heading out.

It is unusually quiet to begin with, but just before 8am they get their first call.

The patient is an elderly man who has fallen and injured his arm. They switch on the sirens and the blue lights flash as they speed through the fog.

Arriving at the house, they find the patient, 86-year-old Edward, in bed. Norma, his wife, is sitting next to him.

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Edward’s arm is swollen and purple. It turns out he fell two days ago.

“It said on the television only call if it’s a matter of life and death,” Norma tells Danny.

Danny and Edward in the ambulance
Image:
Danny and Edward in the ambulance

He tells her to call straight away in future. They’re worried patients who need help have been put off calling by the advice given on strike days.

“People are a bit scared to call ambulances because they think they’re going to be stuck in corridors or in the back of an ambulance,” Dan says.

As they prepare to take Edward, who has advanced Parkinson’s, to A&E – they chat.

Dan asks Edward how long he and Norma have been married. “62 years,” he says. “How did you meet?” Dan asks. “In the pictures,” Edward replies.

“He thinks I’m superwoman,” Norma tells Danny, as she details how they manage without any carers.

But she’s relieved to see the paramedics.

“When I rang my heart sank because they stop halfway through and say use www… we’re not on world wide web,” she says. “I’m not moaning really, it’s just that we haven’t kept up to date with our technology”.

Rosemary is reluctant to return to A&E after a previous long wait
Image:
Rosemary is reluctant to return to A&E after a previous long wait

10am: Woman refuses to ‘freeze’ in A&E despite blood clot fear

“Straight in… very unusual,” Danny remarks as they wheel Edward into the A&E department in Coventry where he’ll have an X-ray to check if his arm is broken.

Back outside in the ambulance, their radio beeps to let them know it’s been 12 minutes since they handed Edward over.

That means they’re expected to be ready for the next call.

The next stop is an elderly patient whose district nurse fears could have a blood clot in her leg.

When they get to her house, Rosemary is sitting upstairs.

Her daughter explains they went to A&E a couple of weeks ago and spent hours waiting in a freezing corridor. They don’t want to go back.

After doing some tests Danny and Dan believe it’s fluid and not a blood clot causing the swelling.

They agree to take her to a same-day emergency care unit at the hospital in Nuneaton.

But on their way a category one call comes in. They’re the closest ambulance, so they apologise to Rosemary, switch on blue lights and head in the direction of the call.

A couple of minutes later though, they’re told to stand down.

They continue on their way with Rosemary and apologise for the diversion as they leave her at the hospital.

Rosemary arrives at hospital
Image:
Rosemary arrives at hospital

1pm: Seizure and slow heartbeat dealt with in five minutes

They don’t even get the chance to finish their lunch before another category one call comes in.

The details indicate that an elderly woman is having a seizure.

Inside the house they quickly establish there’s a problem with her heart and it’s serious. She’s already lost consciousness once.

They wheel her into the ambulance and carry out ECG tests. Her heart rate is dropping, there’s a risk it could stop.

Danny calls the hospital in Coventry to tell them to have a team ready.

Machines beep and the patient tells them she’s scared.

Danny and Dan work quickly to stabilise her heart rate. Their reassuring tone as they tell her not to worry contrasts with the urgency of the situation.

They get her to A&E within five minutes. Her heart is still beating, but very slowly.

They’re both just relieved that this wasn’t one of the days they’ve been stuck queuing outside hospital.

“The cardiac condition she had can often result in death if it’s not caught in time,” Danny says.

Dan (left) and Danny
Image:
Dan (left) and Danny

4pm: Good news but it was close

After completing all their paperwork, they finally get a lunch break at about 4.30pm. They can take half an hour, unless a category one call comes in. They head back to base where Dan joins a small group of colleagues.

After 30 minutes, Danny comes to get him. There’s another call.

Sirens on, they make their way to a house nearby. They can’t be sure the patient doesn’t have a blood clot, so they take her to A&E.

While there they find out the heart patient has had emergency surgery to fit a pacemaker. She’s doing well.

It’s good news to end the day. But they know it was close.

“Things can’t go on as they are,” Danny says. “Because we’re going to see patients suffering as a result of that.”

Danny with the female cardiac patient
Image:
Danny with the female cardiac patient

7pm: 12-hour shift over

It’s rare to finish on time this winter – but on this occasion, they pull back into base exactly 12 hours after their shift began.

They restock the ambulance and wave to the teams taking over, before heading off into the night.

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How a cup of coffee led Sky News to a sex offender on the run

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How a cup of coffee led Sky News to a sex offender on the run

It started with a strong espresso in a simple cafe on a side street in north London.

Several Algerian men were inside, a few others were outside on the pavement, smoking.

I’d been told the wanted prisoner might be in Finsbury Park, so I ordered a coffee and asked if they’d seen him.

Spotting a man resembling the suspect, Tom and camera operator Josh Masters gave chase
Image:
Spotting a man resembling the suspect, Tom and camera operator Josh Masters gave chase

They were happy to tell me that some of them knew Brahim Kaddour-Cherif – the 24-year-old offender who was on the run.

One of the customers revealed to me that he’d actually seen him the night before.

“He wants to hand himself to police,” the friend said candidly.

This was the beginning of the end of a high-profile manhunt.

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The Algerian convicted sex offender had been at large since 29 October, after he was mistakenly released from HMP Wandsworth in south London.

Within an hour of meeting the friend in the cafe, he had followed myself and camera operator Josh Masters to a nearby street.

Kaddour-Cherif was accidentally freed five days after the wrongful release of convicted sex offender Hadush Kebatu (pictured). They were both arrested separately in Finsbury Park. Pic: Crown Prosecution Service/PA
Image:
Kaddour-Cherif was accidentally freed five days after the wrongful release of convicted sex offender Hadush Kebatu (pictured). They were both arrested separately in Finsbury Park. Pic: Crown Prosecution Service/PA

We weren’t yet filming – he didn’t want any attention or fuss surrounding him.

“Follow me, he’s in the park,” the man told me.

“Follow – but not too close.”

We did.

I was in the same park a few weeks ago after fugitive Hadush Kebatu, the Ethiopian sex offender – also wrongly released from prison – was arrested in Finsbury Park.

It was odd to be back in the same spot in such similar circumstances.

Read more on Tom’s story:
Wrongly released prisoner’s angry reaction
I’m glad he’s been arrested

As he led us through the park past joggers, young families and people playing tennis, the man headed for the gates near Finsbury Park station.

All of a sudden, two police officers ran past us.

The Met had received a tip-off from a member of the public.

It was frantic. Undercover officers, uniformed cops, screeching tyres and blaring sirens. We were in the middle of the manhunt.

As they scoured the streets at speed, we walked by some of the Algerian men I’d seen in the cafe.

Kaddour-Cherif walked up to a nearby police van as Tom continued to question him
Image:
Kaddour-Cherif walked up to a nearby police van as Tom continued to question him

One man near the group was wearing green tracksuit bottoms, a beanie hat and had glasses on.

“It’s him, it’s him,” one of the other men said to me, gesturing towards him.

The man in the beanie then quickly turned on his heel and walked off.

“It’s him, it’s him,” another guy agreed.

The suspect was walking off while the police were still searching the nearby streets.

Josh and I caught up with him and I asked directly: “Are you Brahim?”

You may have watched the exchange in the Sky News video – he was in denial, evasive and pretended the suspect had pedalled off on a Lime bike.

I can only guess he knew the game was up, but for whatever reason, he was keeping up the lie.

Police moved in to handcuff him and used their phones to check an image of the wanted man from one of Sky News' online platforms
Image:
Police moved in to handcuff him and used their phones to check an image of the wanted man from one of Sky News’ online platforms

Once his identity was confirmed, Kaddour-Cherif was put into the back of the police van
Image:
Once his identity was confirmed, Kaddour-Cherif was put into the back of the police van

Moments later, one of the bystanders told me “it is him” – with added urgency.

Only the prisoner knows why he then walked up to the nearby police van – officers quickly moved to handcuff him and tell him why he was being arrested.

Over the next 10 minutes, he became agitated. His story changed as I repeatedly asked if he had been the man inside HMP Wandsworth.

Officers needed confirmation too – one quickly pulled out a smartphone and checked an image of the wanted man from one of Sky News’ online platforms.

Read more from Sky News:
Teen speeding after passing driving test caused friend’s death
DNA pioneer censured for offensive race remarks dies
Did Putin’s right-hand man make him look weak?

When Tom first caught up with him, Kaddour-Cherif claimed the culprit had left on a Lime bike
Image:
When Tom first caught up with him, Kaddour-Cherif claimed the culprit had left on a Lime bike

“It’s not my f****** fault, they release me!” he yelled at me.

The search was over, the prisoner cage in the back of the van was opened and he was guided in.

I then spoke to another Algerian man who had tipped off the police – he told me he hated sex offenders and the shame he felt over the whole episode.

The community had done the right thing – there were two tip-offs – one to me, one to the police.

The farce of this manhunt had gone on long enough.

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Nadjib, who tipped off police over released prisoner Brahim Kaddour-Cherif, tells Sky News he’s ‘happy to see him arrested’

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Nadjib, who tipped off police over released prisoner Brahim Kaddour-Cherif, tells Sky News he's 'happy to see him arrested'

“It’s him, it’s him, it’s him”, the man told me urgently.

While police were frantically searching in Finsbury Park for wanted sex offender Brahim Kaddour-Cherif, locals were telling me where he was.

Immediately after the dramatic arrest, filmed exclusively by Sky News we spoke to the North African man who tipped off the police.

Sky News filmed Brahim Kaddour-Cherif's rearrest
Image:
Sky News filmed Brahim Kaddour-Cherif’s rearrest

Nadjib had been on the lookout for the convicted sex offender, who had been spending time in different parts of north London since his release from HMP Wandsworth.

He even had a folded-up newspaper clipping in his pocket so that he could check the picture himself.

He told Sky News he was “very happy when he got arrested”.

“I don’t like the sex offenders,” he said.

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“I know him from the community. He has been around here every night since he was released from prison.”

Nadjib (L) told Sky's Tom Parmenter he had been looking out for the offender
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Nadjib (L) told Sky’s Tom Parmenter he had been looking out for the offender

Not only did he tip the police off about the prisoner’s whereabouts, but he also witnessed the other high-profile manhunt that ended in the same park last month.

Ethiopian asylum seeker Hadush Kebatu was also arrested in Finsbury Park after a 48-hour manhunt in the capital. He was then deported to Ethiopia.

Brahim Kaddour-Cherif
Image:
Brahim Kaddour-Cherif

“When he [Kebatu] got arrested in the park I was there,” Nadjib said.

I asked him why both men ended up in the same park in north London.

“Because the community, he came here for the community of Algerians,” he said.

Several Algerian people that I spoke to on Friday told me how shameful they thought it was that this sex offender was still on the run.

“Job done,” Nadjib said, before walking off.

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Alice Figueiredo: NHS trust and ward manager to be sentenced – over a decade after young patient’s death

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Alice Figueiredo: NHS trust and ward manager to be sentenced - over a decade after young patient's death

An NHS trust and a ward manager will be sentenced next week for health and safety failings – more than a decade after a young woman died in a secure mental health hospital.

Warning: This article contains references to suicide.

Earlier this year, a jury found the North East London NHS Foundation Trust and ward manager Benjamin Aninakwa did not do enough to prevent Alice Figueiredo from killing herself.

The decisions were reached after the joint-longest jury deliberation in English legal history.

Alice was 22 years old when she took her own life at London’s Goodmayes Hospital in July 2015.

Her parents sat through seven months of difficult and graphic evidence – and told Sky News the experience retraumatised them.

Mother Jane Figueiredo
Image:
Mother Jane Figueiredo

Jane Figueiredo said: “It’s very distressing, because you know that she’s been failed at every point all the way along, and you’re also reliving the suffering that she went through.

“It’s adding trauma on top of the wound that you’ve already got, the worst wound you can imagine, of losing your child.”

Step-father Max Figueiredo
Image:
Step-father Max Figueiredo

Alice’s stepfather Max said he remains “appalled” that she died in a place they thought would care for her.

“The fact we have these repeated deaths of very young people in secure mental health units shocks me to the core. How can society look at that event and portray it as something that happens as a matter of course?”

Ms Figueiredo said Alice had predicted her own death.

“She said to us – out of fear really: ‘The only way I’m going to leave this ward is in a body bag.’

“It’s because she did not feel safe.”

Read more from Sky News:
Joey Barton found guilty over social media posts
Six police officers facing misconduct probe

Alice had predicted her own death, her mother says
Image:
Alice had predicted her own death, her mother says

In a statement, the North East London NHS Foundation Trust said: “We are deeply sorry for Alice’s death, and we extend our heartfelt condolences to her family and loved ones.

“We have taken significant steps to continually improve the physical and social environment, deliberately designed to support recovery, safety, wellbeing, and assist our workforce in delivering compassionate care.”

For Alice’s family, the convictions have brought some justice, but they will never have complete closure.

“As a mum your bereavement doesn’t ever end, it changes over years as you go on, but it’s unending. The thought I won’t even hear her voice is unbearable and I still miss it. I still miss her voice,” Ms Figueiredo said.

Anyone feeling emotionally distressed or suicidal can call Samaritans for help on 116 123 or email jo@samaritans.org in the UK. In the US, call the Samaritans branch in your area or 1 (800) 273-TALK.

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