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Business Secretary Grant Shapps has hit out at Ofgem for listening to energy company bosses over customers, following the forceful installation of prepayment meters.

Mr Shapps accused the energy regulator of having “the wool pulled over their eyes” and told it to toughen up on suppliers after “vulnerable” customers struggling with their energy bills had pay-as-you go gas and electricity meters wrongfully installed in their homes.

It follows an investigation by the Times, which showed that a company used by British Gas to pursue debts, Arvato Financial Solutions, was forcing its way into homes to fit the devices, despite signs that children and disabled people were living there.

A whistleblower also told Sky News that British Gas staff have been under pressure to collect more debt and fit more meters.

Mr Shapps said he was “appalled” by the “abhorrent behaviour” of energy companies and told them to “refocus their efforts on their consumers”.

“I’m also concerned the regulator is too easily having the wool pulled over their eyes by taking at face value what energy companies are telling them,” he said.

“They need to also listen to customers to make sure this treatment of vulnerable consumers doesn’t happen again.”

British Gas whistleblower
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A British Gas whistleblower told Sky News debt recovery had become the ‘be all and end all’

In response, Ofgem said it shared Mr Shapps’ “shock” at the findings of the investigation.

It has placed British Gas under review and on Friday asked all other domestic energy companies to suspend the forced installation of prepayment meters and review their processes for dealing with customers who have fallen into arrears.

Read more:
The claims against British Gas prepayment meters explained
Ofgem tells suppliers to suspend forced installation of prepayment meters
Why problem of prepayment meters won’t go away for vulnerable energy customers

“What is clear, as the secretary has laid out, is that the picture presented by companies may not accurately reflect what is experienced by customers on the ground,” Ofgem said in a statement.

“Therefore, further reviews will cross examine what we have had reported to us with direct reports from customers and wider stakeholders, and potentially those involved in delivery of services.”

Shadow business secretary Ed Miliband accused Mr Shapps of being a “do-nothing business secretary” who has “sat on his hands in the face of the scandal” after repeatedly failing to take action over the issue.

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The data behind prepayment meters

He called on Mr Shapps to adopt Labour’s call for a “total and ongoing ban on the forced installation of prepayment meters until there is wholesale reform of a discredited, rotten and callous system”.

Currently companies can move customers who are behind on their energy bills onto the more expensive prepayment meters, but rules are supposed to ensure vulnerable customers are not forcibly moved.

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Iranian President Ebrahim Raisi confirmed dead in helicopter crash after charred wreckage found

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Iranian President Ebrahim Raisi confirmed dead in helicopter crash after charred wreckage found

Iranian President Ebrahim Raisi has died after the helicopter he was travelling in crashed in a mountainous area of northwest Iran.

Rescuers found the burned remains of the aircraft on Monday morning after the president and his foreign minister had been missing for more than 12 hours.

President Raisi, the foreign minister and all the passengers in the helicopter were killed in the crash,” a senior Iranian official told Reuters, asking not to be named.

Live updates – Iranian president killed in crash

Iran‘s Mehr news agency reported “all passengers of the helicopter carrying the Iranian president and foreign minister were martyred”.

State TV said images showed it had smashed into a mountain peak, although there was no official word on the cause of the crash.

“President Raisi’s helicopter was completely burned in the crash… unfortunately, all passengers are feared dead,” an official told Reuters.

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President of Iran killed in crash

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The crash happened in Iran’s East Azerbaijan province

As the sun rose, rescuers saw the wreckage from around 1.25 miles, the head of the Iranian Red Crescent Society, Pir Hossein Kolivand, told state media.

Iranian news agency IRNA said the president was flying in an American-made Bell 212 helicopter.

Read more:
Who is Iranian President Ebrahim Raisi?
Many will be fearing instability after ‘butcher of Tehran’ killed

Iranian TV showed the president on board the helicopter
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Iranian TV showed the president on the helicopter during a trip to Azerbaijan

TV picture showed thick fog at the search site. Pic: IRNA
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TV pictures from Sunday showed thick fog at the search site. Pic: IRNA

Mr Raisi, 63, who was seen as a frontrunner to succeed Ayatollah Ali Khamenei as Iran’s supreme leader, was travelling back from Azerbaijan where he had opened a dam with the country’s president.

Iran’s foreign minister, Hossein Amirabdollahian, also died in the crash.

The governor of East Azerbaijan province and other officials and bodyguards were also said to have been on board when the helicopter crashed in fog on Sunday.

Iranian media initially described it as a “hard landing”.

The chief of staff of Iran’s army had ordered all military resources and the Revolutionary Guard to be deployed in the search, which had been hampered by bad weather.

India’s Prime Minister Narendra Modi was among the first to react to the news of Mr Raisi’s death.

“India stands with Iran in this time of sorrow,” he said in a post on X.

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Ebrahim Raisi: Who is hardliner Iranian president?

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Ebrahim Raisi: Who is hardliner Iranian president?

A helicopter carrying Iran’s president crashed during bad weather on Sunday.

But who is Ebrahim Raisi – a leader who faces sanctions from the US and other nations over his involvement in the mass execution of prisoners in 1988.

The president, 63, who was travelling alongside the foreign minister and two other key Iranian figures when their helicopter crashed, had been travelling across the far northwest of Iran following a visit to Azerbaijan.

Follow live: Rescuers search for president after helicopter crash

Mr Raisi is a hardliner and former head of the judiciary who some have suggested could one day replace Supreme Leader Ayatollah Ali Khamenei.

Because of his part in the sentencing of thousands of prisoners of conscience to death back in the 1980s, he was nicknamed the Butcher of Tehran as he sat on the so-called Death Panel, for which he was then sanctioned by the US.

Raisi and Azerbaijan's President Ilham Aliyev on Sunday. Pic: Reuters
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Raisi and Azerbaijan’s President Ilham Aliyev on Sunday. Pic: Reuters

Both a revered and a controversial figure, Mr Raisi supported the country’s security services as they cracked down on all dissent, including in the aftermath of the 2022 death of Mahsa Amini – the woman who died after she was arrested for allegedly not wearing her hijab properly – and the nationwide protests that followed.

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The months-long security crackdown killed more than 500 people and saw over 22,000 detained.

People light a fire during a protest over the death of Mahsa Amini in Tehran, 2022. Pic: Reuters
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People light a fire during a protest over the death of Mahsa Amini in Tehran, 2022. Pic: Reuters

In March, a United Nations investigative panel found that Iran was responsible for the “physical violence” that led to Ms Amini’s death after her arrest for not wearing a hijab, or headscarf, to the liking of authorities.

The president is seen as a frontrunner to replace Iran's Supreme Leader Ayatollah Ali Khamenei (pictured) when he dies. Pic: Reuters
Image:
The president is seen as a frontrunner to replace Iran’s Supreme Leader Ayatollah Ali Khamenei (pictured). Pic: Reuters

The president also supported Iran’s unprecedented decision in April to launch a drone and missile attack on Israel amid its war with Hamas, the ruling militant group in Gaza responsible for the 7 October attacks which saw 1,200 people killed in southern Israel.

Involvement in mass executions

Mr Raisi is sanctioned by the US in part over his involvement in the mass execution of thousands of political prisoners in 1988 at the end of the bloody Iran-Iraq war.

Under the president, Iran now enriches uranium at nearly weapons-grade levels and hampers international inspections.

Iran has armed Russia in its war on Ukraine and has continued arming proxy groups in the Middle East, such as Yemen’s Houthi rebels and Lebanon’s Hezbollah.

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He successfully ran for the presidency back in August 2021 in a vote that got the lowest turnout in the Islamic Republic’s history as all of his potentially prominent opponents were barred from running under Iran’s vetting system.

A presidency run in 2017 saw him lose to Hassan Rouhani, the relatively moderate cleric who as president reached Tehran’s 2015 nuclear deal with world powers.

‘Very involved in anything’

Alistair Bunkall, Sky News’s Middle East correspondent, said the president is “a major figure in Iranian political and religious society” but “he’s not universally popular by any means” as his administration has seen a series of protests in the past few years against his and the government’s “hardline attitude”.

Mr Raisi is nonetheless “considered one of the two frontrunners to potentially take over” the Iranian regime when the current supreme leader dies, Bunkall said.

He added the president would have been “instrumental” in many of Iran’s activities in the region as he “would’ve been very involved in anything particularly what has been happening in Israel and the surrounding areas like Lebanon and Gaza and the Houthis over the last seven and a bit months”.

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Iran president helicopter crash: The ‘butcher of Tehran’ has a fearsome reputation – and many will be fearing instability

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Iran president helicopter crash: The 'butcher of Tehran' has a fearsome reputation - and many will be fearing instability

Ebrahim Raisi has been one of Iran’s hardest of hardliners, a fanatical and absolute believer in the Iranian revolution and its mission.

If he has died on a mountainside in the north of the country, as looks increasingly likely, it will be a major moment for the country and the region.

It will remove from the Middle East one of its toughest most uncompromising players.

Follow live: Rescuers search for president after helicopter crash

A man who launched the first direct attack on Israel in his country’s history and a hardliner on whose watch hundreds of Iranians have been killed in the brutal repression of recent women-led protests, Mr Raisi has a huge amount of blood on his hands.

The president is seen as a frontrunner to replace Iran's Supreme Leader Ayatollah Ali Khamenei (pictured) when he dies. Pic: Reuters
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The president is seen as a frontrunner to replace Iran’s Supreme Leader Ayatollah Ali Khamenei (pictured). Pic: Reuters

His fearsome reputation goes back to the 1980s – a period that earned him the dubious soubriquet the Butcher of Tehran.

He sat on the so-called Death Panel of four Islamic judges who sentenced thousands of Iranian prisoners of conscience to their deaths during the purge of 1988.

Mr Raisi has personally been involved in two of the darkest periods of Iranian repression. And he was seen as one of the favourite contenders to replace the elderly and ailing Supreme Leader Ali Khamenei.

Read more:
Ebrahim Raisi: Who is Iranian president?
Iran helicopter crash: Contact made made with passenger and crew member

His accession to that role would have guaranteed years more of the same… and years more meddling abroad.

Raisi and Azerbaijan's President Ilham Aliyev on Sunday. Pic: Reuters
Image:
Raisi and Azerbaijan’s President Ilham Aliyev on Sunday. Pic: Reuters

With Mr Raisi as president, Iran has engaged in more and more adventurous interventions beyond its borders.

With him in charge Iran has helped Houthis menace international shipping in the Red Sea; helped Hezbollah engage Israel in a seven-month duel over its northern border; aided militia in Iraq to attack, and in some cases kill, American soldiers; and helped Hamas fight its own war against the Jewish state.

After two years of unrest, economic failure and stuttering recovery from the pandemic, Iran is divided and weakened.

Its government has lost much of its credibility and support because of the atrocities it has meted out to its women.

Few outside the regime and its ranks of ardent followers will mourn a man who has overseen the death, incarceration or torture of so many.

Iranians may dare yearn for less repressive times without him. Outsiders will hope for a less troublesome Iran.

Read more:
Who is Iranian President Ebrahim Raisi?

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But there are plenty more where he came from and the Supreme Leader is likely to find another hardliner to replace him.

The fear will be of instability in the run-up to elections. The government has been undermined by recent events, its Supreme Leader is unwell.

If Mr Raisi is dead, his government will try to secure the succession as quickly and smoothly as it can.

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