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Millions of mobile phone and internet users are facing a price increase of 17.3% on their bills in just a week’s time.

Every April, many broadband and mobile firms raise their prices in line with the Consumer Price Index (CPI) plus an additional 3-3.9%.

As these price rises are often applied mid-contract, people either have to accept these new prices or pay costly exit fees to leave their contract early.

But with some 11 million people out of contract, if they switch before the rise next week they would be exempt from the increase.

It comes as industry regulator Ofcom launched a review to determine if consumers have enough clarity on mid-contract cost increases.

Uswitch has also been campaigning to allow all consumers to leave contracts penalty-free in the face of price rises as most providers don’t allow this. The price comparison site believes providers who impose inflationary increases should allow customers to leave their contract early without penalty, or offer contracts where the price remains fixed for the duration.

Ernest Doku, telecoms expert at Uswitch, said: “There is still time to avoid the impact of April’s price rises. Broadband and mobile customers should check now to see if they can switch to avoid paying more than they need to.

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“Millions of consumers are currently out of contract, and therefore can still shield themselves from the brunt of these inflation-busting increases.

“Not only could you switch to a faster and more reliable product, but also pay less per month – although future price rises may still apply from 2024 in many cases.”

How to beat the broadband hikes from the experts at USwitch

1. If you are out of contract or coming to the end of your contract: Some providers will allow you to switch to a new deal this month to avoid mid-contract increases until 2024

2. If you are mid-contract: Check if you are eligible to switch and if there are any charges associated with switching. Even if there is a charge to switch, this may still offer you a saving in the longer term

3. If you can’t switch, sign up: Companies like Uswitch provide up-to-date consumer information on the mobile and broadband market. Sign up for the latest deals so you’re fully clued up on the market when you can switch in future

4. Check if you’re eligible for social tariffs: If you receive state benefits you may be eligible to sign up for social tariffs, designed to ensure everyone has access to modern-day utilities such as broadband. Major providers such as EE, Virgin and Vodafone offer connectivity from £12.00 with no set-up fees – and no mid-contract price increases

Who has the highest early exit fee?

Some internet companies have confirmed they will be doing more to help vulnerable and low-income households. For example, Vodaphone is automatically exempting customers that it has identified as financially vulnerable from this year’s price rises.

TalkTalk has said it will automatically exempt its most financially vulnerable customers – but did not explain its criteria for assessing this or how it would be publicised.

Providers know that for financially vulnerable customers, mid-contract price rises are potentially devastating – which is why their social tariffs offer fixed prices that are exempt from annual rises.

Based on the average amounts paid by low-income customers in Which?’s latest broadband survey, the consumer champion calculated how much a low-income BT, EE, Plusnet, TalkTalk or Vodafone customer (those earning £21,000 or less a year) could see their payments increase.

It found this group could see payments go up £77 per year. On average, they face a rise of £52 annually and look set to pay £431 a year for their broadband – at least 2% of their annual income.

BT customers had the highest monthly prices of any of the companies Which? looked at and could see an annual increase of almost £60 from next week. Low-income BT customers could also face the highest exit fees, costing £194.34 if they want to leave a year early.

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Unexpected rise in UK inflation

Switching to a social tariff

Which? research shows that the average low-income customer affected by the price rise could save as much as £220.32 – £18.36 per month – by switching to a social tariff.

These are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit, and some other benefits.

They are delivered in the same way, just at a lower price. Some providers may call them “essential” or “basic” broadband.

BT customers would make the biggest annual saving of £260.16 (£21.68 a month) by switching to a social tariff. Vodafone customers would make the lowest savings of £168 a year (£14 a month).

Rocio Concha, Which? Director of Policy and Advocacy, said: “Telecoms providers must urgently cancel the 2023 price hikes for financially vulnerable customers. They should work to proactively identify these customers and ensure they’re not financially penalised, even if they don’t take up a social tariff.”

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Bank of England rate cut to 3.75% following fall in inflation

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Bank of England rate cut to 3.75% following fall in inflation

The Bank of England has cut interest rates from 4% to 3.75%, its sixth cut since last summer.

The decision follows a bigger-than-expected fall in the consumer price index rate of inflation in data released this week. While inflation is still above the Bank‘s 2% target, the fall to 3.2% helped swing today’s decision, with five of the Bank’s nine-member monetary policy committee (MPC) voting for a cut.

The governor, Andrew Bailey, who had voted to leave rates on hold in November pending more data on inflation, shifted his vote this time around.

Money latest: What interest rate decision means for you

“We’ve passed the recent peak in inflation and it has continued to fall,” he said, “so we have cut interest rates for the sixth time, to 3.75 per cent, today. We still think rates are on a gradual path downward. But with every cut we make, how much further we go becomes a closer call.”

The decision will mean those with floating rate mortgages should immediately see a reduction in their monthly repayments – and some lenders are now reducing fixed-rate deals to 3.5% or below.

The Bank also gave its first full assessment of the economic impact of last month’s budget. It said the budget, which included measures to reduce energy bills and freeze fuel duty, should help push inflation half a percentage point lower next year.

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Better news on cost of living

That would mean CPI inflation would drop to close to the Bank’s 2% target as soon as the second quarter of 2026, nearly a year earlier than it originally expected.

However, the Bank also warned that growth remained weak. It said it expected gross domestic product to flatline in the fourth quarter of the year.


UK economy shrinks again – was budget build-up partly to blame?

Since the decision was a narrow one, with four members of the MPC voting against the cut, some investors might judge that the Bank remains finely balanced on future decisions. Right now investors expect another cut by the end of next spring and, possibly, another one thereafter.

But whether rates eventually settle at 3.5% or 3.25% – or even lower – remains a matter of debate.

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Interest rate cut brings Christmas cheer but there’s good reason for caution ahead

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Interest rate cut brings Christmas cheer but there's good reason for caution ahead

The economy may be stuttering, unemployment may be rising, inflation may be above target. But even so, the Bank of England delivered mortgage payers some welcome Christmas cheer on Thursday.

The quarter percentage point cut in interest rates was far from a surprise – the vast majority of economists and investors had expected the Bank to cut rates down from 4% to 3.75%. But even so, for those still struggling with the cost of living, the decision will help lighten the load through the winter months.

And, if the pricing in financial markets is anything to go by, there will be more cuts to come next year with one or maybe two more cuts priced in by investors.

Money latest: What interest rate decision means for you

There was Christmas cheer, too, for the chancellor, as the Bank revealed that it expected the measures in her budget to reduce inflation by half a percentage point next year, thanks largely to her measures to reduce energy bills and freeze fuel duty.

This is a hefty reduction – and means that far from having to wait until 2027 to see inflation come down to its 2% target, the Bank thinks the target will be hit as soon as next year. In short, the Bank has offered its seal of approval to Rachel Reeves, who said repeatedly that she was hoping to craft a non-inflationary budget.

However, deeper questions still remain. To what extent is Britain’s low inflation a good news story – the fruit of clever monetary and fiscal policy – or something else? For there are some who worry that instead it bears all the hallmarks of economic slowdown. The slower the economy is growing, the less people spend and the lower inflation goes. And the Bank said it expected economic growth to drop to zero in the final quarter of the year.

More from Money


November: Bank governor’s message on rates

There are also suspicions inside the Bank that one of the consequences of Donald Trump’s trade war is that cheap imports from China, that would previously have flowed into the US, might be diverted to Europe. That would, on the one hand, push down consumer prices. However, it also risks pushing European manufacturers into the red as they struggle to compete.

On the other hand, there’s a deeper worry that, having experienced high inflation for quite a few years, consumers are now so used to it that they might “bake” higher inflation into their personal mental maps. That could, in turn, mean they push for bigger annual wage increases, which in turn pushes inflation even higher. In short, the question as to whether the inflation genie is still out of the bottle remains.

Finally, there’s the question about whether the trade war is a signal of something bigger: the end of the decades-long period of uber-globalisation. If it becomes more expensive to transport goods around the world, that implies that everything could gradually become more expensive.

Still, for the time being, the Bank has delivered its last piece of analysis and policymaking before the end of the year. And, for the most part, it’s a set of measures and analysis that most people will be cheered by.

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Vodafone sets date to meet MPs over franchisee scandal

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Vodafone sets date to meet MPs over franchisee scandal

Executives at Vodafone will next month meet parliamentarians amid growing scrutiny of its treatment of dozens of its retail franchisees, which a prominent MP said possessed “uncomfortable echoes of the Post Office [Horizon IT] scandal”.

Sky News understands that senior executives from the FTSE-100 telecoms giant will hold talks with MPs, including the Reform deputy leader Richard Tice, on 21 January to discuss the escalating row.

The meeting, which MPs had been pursuing for several weeks, will come weeks after ministers indicated they were prepared to review the legal structure of franchise agreements in Britain.

Money latest: How low could mortgage rates go?

A group of 62 Vodafone retail franchisees brought a High Court claim last year, alleging that the company had “unjustly enriched” itself by cutting sales commissions paid to the small business owners who ran its stores in 2020.

The Guardian reported allegations this week that a number of those affected had committed suicide or attempted to take their own lives.

In September, Vodafone began proposing financial settlements to some of the group of former franchisees.

More from Money

Mr Tice, whose engagement on the issue was triggered by the plight of one of his constituents, said in a statement on Thursday: “Vodafone’s behaviour in this case has uncomfortable echoes of the Post Office scandal, where a powerful organisation is avoiding accountability while ordinary people running our high streets are left to suffer.

“That is completely unacceptable.

“Vodafone must stop stonewalling, accept that serious failures in its franchising operation have caused real harm, and engage properly with Parliament to establish what went wrong and how this will be put right.

“I welcome the fact that a meeting is finally taking place, but it should not have taken this long.

He added: “This must now be a serious and transparent discussion.

“MPs need urgent answers about Vodafone’s conduct and meaningful engagement in response to the deeply troubling stories that continue to emerge.”

Vodafone rejected comparisons with the Horizon scandal.

In a statement, Vodafone said: “We have tried on multiple occasions to resolve this complex commercial dispute.

“We offered to make a significant payment which we believed would ensure no claimants had debts associated with their franchise.

“We were disappointed to learn that our financial offer was rejected by the company funding the claim, without having shared it with all claimants.

“We remain open to further talks and are sorry if any franchisee had difficulty in operating their business.

“We continue to run a successful franchise business in the UK, with many current franchisees keen to take on more stores.”

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