For more than two years, the NHS COVID App dictated the lives of those living in the UK – it told us which counties were safe to travel into, who people could spend Christmas with, and how close the public could get to their loved ones.
But now, on Thursday 27 April 2023 it is being switched off for the final time.
No more “getting pinged“, or needing a bar code to enter a restaurant. The app is estimated to have saved thousands of lives and stopped millions of infections but now the fight against the virus enters a new phase and it is no longer needed.
Germany’s health minister has already declared the pandemic over, while the US president has signed a bill terminating the country’s national emergency response to the virus.
But while some may hail it as another step on the road to the end of the pandemic, for half a million clinically vulnerable people in the UK, COVID can still be life-threatening.
From tennis prodigy to long COVID sufferer
Three years ago, Tanysha Dissanayake was a tennis prodigy who played alongside Emma Radacanu in junior Wimbledon.
Then the COVID virus forced her into early retirement, and out of education: “It was stripped away from me overnight,” she said.
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Long Covid: ‘I’m grieving my life’
At one point, her heart rate reached 150bpm when just walking up the stairs.
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“I have come a long way since a year ago. A year ago I couldn’t even open my eyes to watch Netflix,” Tanysha said.
“But in terms of my life, and my full recovery, I am still so far away from where I need to be.”
The virus has left her unable to study, read and socialise and grieving the loss of her former, very active, life.
“I can’t walk more than 2m, I need my little brother to push me around in a wheelchair,” she said.
“That was not a life I was ever prepared for. I was 19 and healthy.”
How the NHS COVID app came to dominate British life
The app was touted as an integral part of the UK’s Test and Trace but experienced a series of setbacks prior to its launch.
Development began in March 2020, but after an initial trial run on the Isle of Wight in May 2020, the first version of the app was abandoned due to technical failings.
The government announced it would work with Apple and Google to develop a new version of the app. This was finally launched to the wider public in September 2020 and was downloaded more than 21 million times, with 1.7 million users advised to self-isolate following close contact with someone with COVID.
At the height of the “pinging”, businesses complained it was causing severe staff shortages and unnecessary chaos, but expert analysis found the app to largely be effective in telling people to self-isolate. It was eventually tweaked to ‘”ping” fewer people.
It soon became integral to British pandemic life – it was needed to board flights, enter bars and restaurants, and store essential COVID vaccine information.
The cost of the app was estimated to top £35 million.
‘I feel forgotten – people have moved on without me’
She is now worried about the disappearance of the official NHS COVID app and what it means for her to be able to interact in public.
“It scares me so much,” she said, adding that she is terrified to catch the virus again, fearing it could set back her recovery by another year.
“I can understand needs and wants to move on from COVID, because it was a traumatic thing for everyone, but people are forgetting about it, and it’s being labelled as something that’s not dangerous at all,” she said.
Now 21, she said she feels she is “stuck as a 19 year old”.
It takes her up to a week to prepare to leave the house.
Tanysha added: “My life has been on hold for two years and people have moved on without me and I am still here.”
‘I thought the app had already closed down’
Although hospital levels are not the same as they were during the peak of the pandemic, for patient Nicola Macarty, any new infection could kill her.
The 59-year-old got COVID for the second time last week and collapsed in the shower, unable to breathe.
“People are still very ill with COVID,” she said, speaking from her hospital bed.
But she was unaware the app had still been operating until this point.
“I honestly thought the app had gone years ago,” she said. “I didn’t realise the app was still there.”
But for Imogen Dempsey, who is clinically ill, the end of the app feels like an effort to ignore the realities of the new phase of the pandemic.
“Everybody is tired and fed up and could do without having to talk about COVID anymore,” she said.
“[But] for people like me, the fact that we still need to think about being so careful and our lives are still so much on hold, absolutely we’d like things to be different – but they’re not.
“COVID hasn’t gone away, and stopping recording it and trying to ignore it isn’t actually a public health strategy.”
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How the app was tweaked to ping fewer people
COVID wards still operating
Frimley Health still operates specific COVID wards, first introduced in 2020 in a bid to stop patients from spreading the infection around the hospital.
John Seymour, deputy medical director at Frimley Health, said: “Living with COVID is an acceptance it is here, it will always be here.
The prison service is starting to recategorise the security risk of offenders to ease capacity pressures, Sky News understands.
It involves lowering or reconsidering the threshold of certain offenders to move them from the closed prison estate (category A to C) to the open estate (category D) because there are more free cell spaces there.
Examples of this could include discounting adjudications – formal hearings when a prisoner is accused of breaking the rules – for certain offenders, so they don’t act as official reasons not to transport them to a lower-security jail.
Prisoners are also categorised according to an Incentives and Earned Privileges (IEP) status. There are different levels – basic, standard and enhanced – based on how they keep to the rules or display a commitment to rehabilitation.
Usually ‘enhanced’ prisoners take part in meaningful activity – employment and training – making them eligible among other factors, to be transferred to the open estate.
Insiders suggest this system in England and Wales is being rejigged so that greater numbers of ‘standard’ prisoners can transfer, whereas before it would more typically be those with ‘enhanced’ status.
Open prisons have minimal security and allow eligible prisoners to spend time on day release away from the prison on license conditions to carry out work or education.
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The aim is to help reintegrate them back into society once they leave. As offenders near the end of their sentence, they are housed in open prisons.
Many of those released as part of the early release scheme in October after serving 40% of their sentence were freed from open prisons.
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Overcrowding in UK prisons
They were the second tranche of offenders freed as part of this scheme, and had been sentenced to five years or more.
Despite early release measures, prisons are still battling a chronic overcrowding crisis. The male estate is almost full, operating at around 97% capacity.
Sky News understands there continue to be particular pinch points across the country.
Southwest England struggled over the weekend with three space-related ‘lockouts’ – which means prisoners are held in police suites or transferred to other jails because there is no space.
One inmate is believed to have been transported from Exeter to Cardiff.
A Ministry of Justice spokesperson said: “The new government inherited a prison system on the point of collapse. We took the necessary action to stop our prisons from overflowing and to protect the public.
“This is not a new scheme. Only less-serious offenders who meet a strict criteria are eligible, and the Prison Service can exclude anyone who can’t be managed safely in a category D prison.”
A prisoner who has served 12 years in jail for stealing a mobile phone was unable to attend a psychiatric assessment because of a lack of staff, his family claims.
According to psychiatrists, Thomas White has developed psychosis as a direct result of being handed a controversial indefinite jail term called imprisonment for public protection (IPP), which was abolished in 2012.
Ms White said her brother, who experiences religious hallucinations, was placed in segregation and needed three prison staff to release him from his cell – but they were not available due to staff shortages.
Sky News understands that Lord Blunkett, the former Labour home secretary who introduced the IPP sentence but now campaigns for reform, has asked prisons minister Lord Timpson to investigate.
What are IPP sentences?
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Thomas White, now aged 40, was one of more than 8,000 offenders who were given an IPP sentence – a type of open-ended prison sentence the courts could impose from 2005 until they were scrapped.
The sentence – which has been described as a form of “psychological torture” by human rights experts – was intended for serious violent and sexual offenders who posed a significant risk of serious harm to the public but whose crimes did not warrant a life term.
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Although the government’s stated aim was public protection, concerns quickly grew that IPP sentences were being applied too broadly and catching more minor offenders, partly due to the fact that previous convictions were taken into account when determining whether someone posed a “significant risk”.
Thomas was sentenced to two years for stealing the mobile phone in a non-violent exchange back in 2012 – but because he had 16 previous convictions for theft and robberies, he was given an IPP sentence and has served 12 years.
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What is an IPP sentence?
The coalition government scrapped the sentence in 2012, but the change was not applied retrospectively, meaning 2,852 prisoners remain behind bars – including 1,227 who have never been released.
The new government is under increasing pressure to act on the IPP crisis given they were introduced by Lord Blunkett – who has since said he feels “deep regret” about the way the sentence was used.
‘My brother is being seriously failed’
In an email to Lord Blunkett, seen by Sky News, Ms White said: “My brother had a psychiatric appointment on the 1 November to see if he could be admitted to an outside hospital as he has to have two signatures to be transferred to an outside hospital.
“The system is nothing but criminal – people like my brother are being seriously failed.
“We waited a long time to have Thomas assessed again by the psychiatrist. We more than likely won’t get the assessment again.”
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Inside the lives of IPP prisoners
James Frith, the Labour MP for Bury North, said: “Thomas’ case highlights why these sentences were abolished over a decade ago.
“Thomas’s indefinite imprisonment has had a hugely detrimental impact on his mental and physical wellbeing. Thomas should be a patient, not a prisoner.
“We know the prison system is underfunded and overcapacity, but this is no excuse for failing Thomas. I have been working with Clara, Thomas’ sister, and I have written to the Lord Chancellor to raise Thomas’s case and the wider issues of IPPs.
“Thomas has been denied appropriate assessment and care for too long, we will not give up this fight for what is right.”
The Ministry of Justice does not comment on individual medical cases.
It is understood Lord Timpson will respond to Lord Blunkett in due course.
An extra £500m of additional funding will be given to neighbourhood policing, the home secretary is set to announce.
Yvette Cooper will also lay out plans for a new unit to improve the performances of police forces across the country to end the “postcode lottery” of how effectively crimes are dealt with.
The Home Office says the unit will directly monitor police performance in areas prioritised by the government, including tackling violence against women and girls and knife crime.
The home secretary will make the announcements in her first major speech at the annual conference of the National Police Chiefs’ Council and Association of Police and Crime Commissioners on Tuesday.
Ms Cooper is expected to say: “Public confidence is the bedrock of our British policing model but in recent years it has been badly eroded, as neighbourhood policing has been cut back and as outdated systems and structures have left the police struggling to keep up with a fast-changing criminal landscape.
“That’s why we’re determined to rebuild neighbourhood policing, to improve performance across police forces and to ensure the highest standards are being upheld across the service.
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“The challenge of rebuilding public confidence is a shared one for government and policing.
“This is an opportunity for a fundamental reset in that relationship, and together we will embark on this roadmap for reform to regain the trust and support of the people we all serve and to reinvigorate the best of policing.”
As well as the new government performance unit, ministers also hope to improve the relationship between the public and the police by standardising and measuring police response times – something that is not currently monitored.
In the aftermath of the summer riots, sparked by the Southport stabbings on 29 July, Ms Cooper said respect for the police needed to be restored after the “brazen abuse and contempt” shown by the perpetrators.
She said too often people feel “crime has no consequences” and that “has to change” as she promised to restore confidence in policing and the criminal justice system.
Dr Rick Muir, director of policing thinktank the Police Foundation, said: “A serious reform programme like this in policing is long overdue.
“Too often in the past, officers at the frontline have been let down by outdated technology, inadequate training and inefficient support services.
“Until these issues are addressed, the public won’t get the quality of policing they deserve.”