Rhodes wildfires: What rights do holidaymakers have as thousands forced to flee hotels?
Raging wildfires on the Greek island of Rhodes have sparked the evacuation of around 2,000 tourists from its resorts.
The Greek government said it had evacuated 19,000 people in the “largest ever” wildfire evacuation in the country’s history.
Local media said the fires had reached three hotels, which had already been evacuated, with three coastguard vessels plus one from the army evacuating people from two beaches.
But what should holidaymakers do if they have booked to travel to the island?
Largest ever evacuation from Greece – latest on Rhodes wildfires
Are airlines still flying to Rhodes?
Jet2 cancelled all flights and holidays to Rhodes until next Monday (31 July), saying “we will be contacting affected customers with regards to their refund and rebooking options”.
TUI also cancelled all flights to the island until Tuesday, with customers looking to fly out on Wednesday given the opportunity to rebook or cancel free of charge.
EasyJet cancelled package holidays until Tuesday, and though it said it is currently “operating flights as normal” it was offering those who had booked to travel to or from Rhodes the chance to transfer to another date or request a flight voucher up to next Saturday.
Meanwhile, British Airways said it is offering customers on the island who need to return home early the opportunity to change flights free of charge and Ryanair said flights were “currently operating as normal and unaffected by the forest fires”.
Thomas Cook has cancelled all holidays to areas of Rhodes most affected by the wildfire – such as Kiotari and Lardos – until July 31. The travel agency announced it had been in touch will all customers due to travel today (23 July) or tomorrow (24 July) to those areas to arrange “swift refunds”. It has also offered full refunds to customers due to depart for other parts of the island on Sunday and Monday who wish to cancel.
Thomas Cook will be in touch with people booked to travel on Tuesday to discuss their options, the firm added.
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Tourists flee hotels as Greek wildfires rage
If I’m with another operator, can I get a refund or a cancellation?
If it’s a package, the Package Travel Regulations say holidaymakers can cancel and receive a full refund “if unavoidable and extraordinary circumstances occur at the place of destination or its immediate vicinity which significantly affect the performance of the package or the carriage of passengers to the destination”.
“If you have been notified that your holiday which is due to depart in the next few days has been cancelled, then your travel company will be able to discuss your options with you – that could be offering a full refund or they might be able to discuss an alternative holiday,” said Emma Brennan, a spokesperson for the Association of British Travel Agents (ABTA).
Those seeking refunds for independent travel could have less luck.
“If you booked everything independently, if you booked a flight and that flight has now been cancelled, then they will need to provide a refund for that, then you would need to go through and speak to every element of your travel provider to understand what the terms and conditions are – what’s the arrangement with the hotel or accommodation that you have booked, what’s the refund policy, the same for any transfer or car hire,” she said.
The fine print of holiday conditions will differ with each operator.
What is the foreign office saying?
The UK’s foreign office has urged British travellers affected by the wildfires to follow guidance from Greek emergency services.
“If you are planning to travel to Rhodes, please check with your travel operator or hotel prior to travel that the area you plan to visit is not impacted by the current wildfires,” it said.
However, it has stopped short of advising against travelling to Rhodes – a move that would significantly help anyone seeking compensation.
A burnt hotel during a wildfire on Rhodes
Am I covered by my travel insurance?
Whether holidaymakers are guaranteed compensation under their travel insurance policies hinges on if the UK government advises against travel to the area.
“The primary purpose of travel insurance is to cover the costs of emergency medical treatments or repatriation should the worst happen, which can run into the tens or even hundreds of thousands of pounds,” a spokesperson for the Association of British Insurers (ABI) said.
“It can cover you if you need to cancel or cut short your holiday, but it’s likely this will only be under limited circumstances, for example if you or a close family member fall ill, not because of a disinclination to travel.
“Insurance can cover you if advice from the government changes since you’ve booked your trip, and it’s no longer considered safe to travel to the destination.”
A beach covered in smoke during the wildfires
Instead, anyone concerned about travelling to the area should check with their travel provider and air carrier, the spokesperson added.
Some travel insurance policies may cover affected holidays under certain circumstances, so people are advised to check the scope of cover provided by their travel insurance.
The BBC has said it regrets not pulling the live stream of Bob Vylan’s “unacceptable” Glastonbury set – as Ofcom said the broadcaster has “questions to answer”.
The corporation has faced mounting criticism over airing the performance on Glastonbury‘s West Holts Stage, during which the rap-punk duo’s frontman Bobby Vylan led chants of: “Free, free Palestine” and: “Death, death to the IDF (Israel Defence Forces)”.
Sir Keir Starmer condemned the remarks as “appalling hate speech”, while festival organiser Emily Eavis said they “crossed a line” – and media watchdog Ofcom has now also released a statement raising concerns.
This morning, a spokesperson for the prime minister did not directly answer when asked if he still had confidence in BBC director-general Tim Davie.
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What is the Glastonbury controversy?
Footage from Bob Vylan’s set on Saturday showed some of the crowd joining in, as the group performed in front of a screen that said Israel’s actions in Gaza amount to “genocide”.
Afterwards, the BBC said there had been a warning on screen about potential “strong and discriminatory language”, but described the comments as “deeply offensive”.
On Monday, a spokesperson released an updated statement, saying the comments were antisemitic and the performance should have been taken off air.
“The BBC respects freedom of expression but stands firmly against incitement to violence,” the statement said. “The antisemitic sentiments expressed by Bob Vylan were utterly unacceptable and have no place on our airwaves. We welcome Glastonbury’s condemnation of the performance.”
Pic: PA
A judgement to issue a warning on screen while streaming online was in line with editorial guidelines, the spokesperson added, and the performance has not been made available to view on demand.
“The team were dealing with a live situation but with hindsight we should have pulled the stream during the performance. We regret this did not happen.
“In light of this weekend, we will look at our guidance around live events so we can be sure teams are clear on when it is acceptable to keep output on air.”
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An Ofcom spokesperson said: “We are very concerned about the live stream of this performance, and the BBC clearly has questions to answer.
“We have been speaking to the BBC over the weekend and we are obtaining further information as a matter of urgency, including what procedures were in place to ensure compliance with its own editorial guidelines.”
In a statement shared on Instagram on Sunday, Bobby Vylan said: “Teaching our children to speak up for the change they want and need is the only way that we make this world a better place.
“As we grow older and our fire starts to possibly dim under the suffocation of adult life and all its responsibilities, it is incredibly important that we encourage and inspire future generations to pick up the torch that was passed to us.”
The latest developments follows severe condemnation from the prime minister, who said there was “no excuse for this kind of appalling hate speech”.
Mo Chara of Kneecap at Glastonbury. Pic: Reuters
Sir Keir also referenced a previous statement that Belfast rap group Kneecap, who were on stage after Bob Vylan, should have been removed from the line-up after one member was charged with a terrorism offence.
“I said that Kneecap should not be given a platform and that goes for any other performers making threats or inciting violence,” he said.
Ms Eavis, whose father Michael co-founded the festival, said in a statement that Bob Vylan had “very much crossed a line”.
She added: “Their chants very much crossed a line and we are urgently reminding everyone involved in the production of the festival that there is no place at Glastonbury for antisemitism, hate speech or incitement to violence.”
The Israeli embassy posted on X in the hours after the set, saying it was “deeply disturbed by the inflammatory and hateful rhetoric”.
It said the slogan used “advocates for the dismantling of the State of Israel”.
In a separate post on X on Sunday, Israel’s foreign ministry published graphic footage following the attack by Hamas on the Nova festival in Israel on 7 October 2023, and the Campaign Against Antisemitism (CAA) said it would be formally complaining to the BBC over its “outrageous decision” to broadcast the performance.
Speaking to Sky News’ Sunday Morning With Trevor Phillips on behalf of the government, Health Secretary Wes Streeting described the chant as “appalling”, especially at a music festival – “when there were Israelis at a similar music festival who were kidnapped, murdered, raped, and in some cases still held captive”.
He added that while “there’s no justification for inciting violence against Israelis… the way in which Israel’s conducting this war has made it extremely difficult for Israel’s allies around the world to stand by and justify”.
Lucy McMullin, who was in the crowd for Bob Vylan, told Sky News: “When there’s children and civilians being murdered and starved, then I think it’s important that people are speaking out on these issues.
“However, inciting more death and violence is not the way to do it.”
Police have said they are reviewing footage of both the Bob Vylan and Kneecap sets to assess whether any criminal offences were committed.
Speaking to Sky News earlier today, women and equalities minister Baroness Jacqui Smith said the comments “clearly” over-stepped the mark.
“I’m surprised that the BBC carried on broadcasting them live when it was obvious what was happening.”
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