Bank bosses have made a commitment to free speech, according to the government, in the wake of the Nigel Farage de-banking row that claimed the scalp of NatWest chief executive Dame Alison Rose.
On Wednesday afternoon the Information Commissioner’s Office announced it has written to banks to remind them of their “responsibility to the public”.
“Banks should not be holding inaccurate information, they should not be using information in a way that is unduly unexpected, and they should not be holding any more information than is necessary,” the Information Commissioner John Edwards said.
Dame Alison’s four-year tenure as chief executive ended in ignominy last night following her admission that she had discussed Mr Farage’s bank details with a BBC journalist, suggesting too that his account at the bank’s Coutts division had been closed only for commercial, rather than any political, reasons.
“Any suggestion that this trust has been betrayed will be concerning for a bank’s customers, and for regulators like myself,” Mr Edwards said.
Number 10 said Dame Alison had “done the right thing” by resigning and confirmed she was no longer a member of the prime minister’s business council. She has also left two roles she had with the department for energy after the secretary of state asked her to step down from both positions.
Treasury minister Andrew Griffith met 19 bank bosses for a summit on Wednesday to discuss concerns other figures, not just Mr Farage, were being denied access to banking due to their politics or perceived beliefs.
Mr Griffith said afterwards: “It’s not the job of banks to tell us what to think, or what political party we should support.
“The government’s been extremely clear on this, in a democracy that relies upon freedom of expression… that is not a legitimate thing for a bank to remove someone’s access to a bank account.”
A readout of the meeting’s conclusions suggested the industry had agreed to work with government and regulators on the implementation of new rules aimed at strengthening protections on account terminations or access to accounts.
“Attendees from the sector acknowledged that recent events had impacted upon public trust for the whole sector and expressed their clear commitment to government policy on account closure and to act quickly to restore confidence,” the document said.
Mr Farage told Sky News “the whole board needs to go” at NatWest following the resignation of Dame Alison.
The former Brexit campaigner said Sir Howard Davies, chairman of the NatWest Group, had continued to endorse Dame Alison even after it emerged she was the person who had leaked to the BBC.
Sky’s City editor Mark Kleinman suggested it was unlikely Sir Howard would follow her out of the bank despite intense pressure on his own position, saying it could even be prolonged beyond his planned departure next year given the search for Dame Alison’s successor and the need for stability at the top of the bank.
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1:23
‘Not necessary’ for entire NatWest board to go
“The first rule of banking is you have to obey client confidentiality. So they have made a complete and utter mess of this,” Mr Farage said, adding he had not decided whether he will seek compensation and the row over his account closure has “absorbed my life for many months”.
He said a subject access request from the NatWest Group revealed his account was “commercially viable” and its closure was a “political decision”.
The former UKIP leader also said he hadn’t been able to open another bank account and claimed he has been turned down by 10 banks.
Mr Farage also claimed he has been “approached by literally thousands of people all over this country that have been unfairly closed down by NatWest”.
NatWest’s shares were down by 4% following the news of Dame Alison’s resignation and were leading the fallers on the FTSE 100.
Image: Dame Alison had held her position as NatWest Group chief executive for four years
Mr Griffith earlier tweeted it is “right that the NatWest CEO has resigned”.
He added: “This would never have happened if NatWest had not taken it upon itself to withdraw a bank account due to someone’s lawful political views. That was and is always unacceptable.”
NatWest chairman says resignation is a ‘sad moment’
Sir Howard said earlier the board and Dame Alison agreed by “mutual consent” that she would step down from her role.
He said it was a “sad moment” and that Dame Alison has “dedicated all her working life so far to NatWest”.
In a statement, Dame Alison said: “I remain immensely proud of the progress the bank has made in supporting people, families and business across the UK, and building the foundations for sustainable growth.
“My NatWest colleagues are central to that success, and so I would like to personally thank them for all that they have done.”
The resignation was expected in the wake of briefings by Downing Street that she had lost the confidence of the prime minister and chancellor
Their concerns were echoed by Mr Farage, who accused the management of Coutts bank – which is owned by NatWest – of a “serious breach” and called Dame Alison’s position “totally untenable”.
The story first came to light when the BBC inaccurately reported Mr Farage’s account was closed as he did not meet Coutts’s financial thresholds.
Documents obtained by Mr Farage subsequently showed his political beliefs and connections formed part of the rationale.
Mr Farage told Sky News he has written to Peter Flavell, head of NatWest’s Coutts unit, “three times” since his account was closed and had not even had the “courtesy of an acknowledgement”.
Dame Alison had said she believed it was public knowledge Mr Farage was a customer of private bank Coutts and had been offered a NatWest account, and so confirmed these details to BBC business editor Simon Jack.
She later called her actions a “serious error of judgement” but reiterated the bank saw the account closure as a commercial decision and she was not part of the decision-making process.
On Monday, the BBC apologised for the report, following earlier apologies from both Coutts and Dame Alison.
Paul Thwaite, the current chief executive of the company’s commercial and institutional business, was announced as an interim chief executive, for an initial period of 12 months, pending regulatory approval.
The board said a process to appoint a permanent successor will take place in due course.
Two senior Labour MPs have suggested the prime minister may have to go within months if the government continues to perform poorly.
Sky News’ deputy political editor Sam Coates said his sources – a member of the government and a prominent politician – have “put Sir Keir Starmer on notice”.
Both warned that, if Labour performs badly in next May’s elections across Wales, Scotland and London, it could mark the end of his time in Downing Street.
Coates added: “The level of unhappiness and despair in parts of the Labour Party is so striking that right now, on the first anniversary, I am hearing from ministers in government that Starmer might have to go in months.”
Reform UK is surging in the polls in Wales, while Labour faces a threat from left-wing parties such as the Greens in London.
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Why was the chancellor crying at PMQs?
It comes as the prime minister made it clear that Rachel Reeves has his “complete support” as chancellor and remains integral to his project, Sky News’s political editor Beth Rigby understands.
She looked visibly upset during Prime Minister’s Questions, with a spokesperson claiming she had been affected by a “personal matter”.
A day earlier, Sir Keir’s controversial welfare bill was passed despite a sizeable rebellion from Labour MPs, with major U-turns meaning a new £5bn black hole has appeared in the country’s finances.
One senior figure told Rigby that the pair were as “as close politically” as any chancellor and prime minister have ever been.
“She is going absolutely nowhere,” they added.
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Welfare vote ‘a blow to the prime minister’
Ms Reeves’s tears sent markets spiralling, with the value of the pound and long-term government bonds falling sharply.
Later in the day Sir Keir, said Ms Reeves will be chancellor for a “very long time to come”.
The prime minister said it was “absolutely wrong” to suggest her tearful appearance in the Commons related to the welfare U-turn.
“It’s got nothing to do with politics, nothing to do with what’s happened this week. It was a personal matter for her,” he said while speaking to the BBC’s podcast Political Thinking with Nick Robinson.
“I’m not going to intrude on her privacy by talking to you about that. It is a personal matter.”
Asked if she will remain in post, he said: “She will be chancellor by the time this is broadcast, she will be chancellor for a very long time to come, because this project that we’ve been working on to change the Labour party, to win the election, change the country, that is a project which the chancellor and I’ve been working on together.”
He said Ms Reeves has done a “fantastic job” and added: “She and I work together, we think together. In the past, there have been examples – I won’t give any specific – of chancellors and prime ministers who weren’t in lockstep. We’re in lockstep.”
Sir Keir Starmer will set out his 10-year vision for the NHS in what the government says is “one of the most seismic shifts” in the health service’s history.
He will pledge three main facets of the plan: moving care into the community, digitising the NHS, and a focus on sickness prevention.
The prime minister will announce neighbourhood health services will be rolled out across England to improve access to the NHS and to shift care out of overstrained hospitals.
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2:30
What will the NHS 10-year health plan focus on?
Sir Keir has already promised thousands more GPs will be trained, and to end the 8am “scramble” for an appointment.
He also previously said his government will bring the NHS into the digital age, with “groundbreaking” new tools to support GPs rolled out over the next two years – including AI to take notes, draft letters and enter data.
And he will promise new contracts that will encourage and allow GP practices to cover a wider geographical area, so small practices will get more support.
Unite, one of the UK’s largest healthcare unions, welcomed the plan cautiously but said staff need to be the focus to ensure people are better looked after.
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2:04
Do you want AI listening in on chats with your doctor?
‘Reform or die’
Sir Keir said: “The NHS should be there for everyone, whenever they need it.
“But we inherited a health system in crisis, addicted to a sticking plaster approach, and unable to face up to the challenges we face now, let alone in the future.
“That ends now. Because it’s reform or die.”
He said the government’s plan “will fundamentally rewire and futureproof our NHS, so that it puts care on people’s doorsteps, harnesses game-changing tech and prevents illness in the first place”.
The PM said it would not be an “overnight fix”, but claimed Labour are “already turning the tide on years of decline”, pointing towards more than four million extra appointments, 1,900 more GPs, and waiting lists at a two-year low.
“But there’s more to come,” he promised. “This government is giving patients easier, quicker and more convenient care, wherever they live.”
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3:05
Why has Starmer axed NHS England?
Neighbourhood health services
The newly announced neighbourhood health services will provide “pioneering teams” in local communities, so patients can more conveniently access a full range of healthcare services close to home.
Local areas will be encouraged to trial innovative schemes like community outreach door-to-door to detect early signs of illness and reduce pressure on GPs and A&E.
The aim is to eventually have new health centres open 12 hours a day, six days a week to offer GP services as well as diagnostics, post-operative care and rehab.
They will also offer services like debt advice, employment support, stop smoking help or weight management.
More NHS dentists
Dentists will also be part of the plan, with dental care professionals part of the neighbourhood teams.
Dental “therapists” will carry out check-ups, treatments and referrals, while dental nurses could give education and advice to parents or work with schools and community groups.
Newly qualified dentists will be required to practice in the NHS for a minimum period, which they have said will be three years.
Despite making “significant improvements”, Greater Manchester Police (GMP) has lost the “trust and confidence” of some victims of grooming gangs, according to a report by the police watchdog.
Michelle Skeer, His Majesty’s Inspector of Constabulary, said that since 2019, when GMP started to review its non-recent child sexual exploitation investigations, “the force has improved its understanding and approach to investigating allegations of child criminal and sexual exploitation”.
The document, published today, said police have live investigations into “multi-victim, multi-offender” child sexual exploitation inquiries, involving 714 victims and survivors, and 1,099 suspects.
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‘Our chance for justice’
But despite recording improvements, a report by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) also identified:
• Various training gaps within the investigation team • Lack of consistency in evaluating case files between social care, health and police • Failures to initially support victims meant they had “lost trust and confidence” in police
The report was commissioned by the Mayor of Greater Manchester Andy Burnham in 2024 to evaluate whether police, councils and health services can protect children from sexual exploitation in the future.
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Starmer to launch new grooming gang inquiry
The findings were issued as the final part of the CSE (child sexual exploitation) Assurance Review process which started in 2017. The first three reports examined non-recent child sexual exploitation in Manchester, Oldham and Rochdale.
Mr Skeer said that the force has been trying to improve its service to those who have experienced sexual exploitation, but previous failings have badly affected trust in GMP.
He said: “For some, trust and confidence in the police had been lost, and the force would not be able to rectify their experiences.
“It is vital that improvements are led by victims’ experiences, and if they do come forward, they are supported, protected and taken seriously.”
A recent report by Baroness Casey found a significant over-representation of Asian men who are suspects in grooming gangs in Greater Manchester, adding though authorities are in “denial” more needs to be done to understand why this is the case.
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6:52
Teen caught in child sex exploitation
Inspectors also said there were “training gaps” in some investigation teams and issues with data sharing, with local councils sometimes not willing to provide detectives with information, leading to “significant delays in investigations” into grooming gangs.
It cites problems with intelligence provided by Manchester City Council, which took months to arrive and “was so heavily redacted that some pages contained only a few words”, the report said.
GMP is the only force in the country to set up a dedicated team to investigate grooming gangs. Called the Child Sexual Exploitation Major Investigation Team (CSE MIT) it has about 100 staff and a ringfenced budget.
In October 2024, the force told inspectors there were 59 live multi-victim, multi-offender child sexual exploitation investigations, of which 13 were being managed by the CSE MIT.
The report adds: “The force fully accepts that it made mistakes in the past.
“It has taken positive and effective steps to learn from these mistakes and improve how it investigates recent and non-recent child sexual exploitation.”
Separately, the Baird Inquiry published in July 2024 found officers at GMP were abusing their power – making unlawful arrests, unlawful and demeaning strip searches, sometimes treating victims as perpetrators, and traumatising those who have suffered sexual abuse or domestic violence.