Connect with us

Published

on

Almost 150,000 calls from members of the public seeking advice from NHS 24 in Scotland were abandoned before an operator responded during the first six months of 2023, new figures show.

One caller waited more than two hours and 45 minutes to speak to an operator in April.

January was the worst month for wait times overall, with 34,594 calls halted before being answered, and an average wait time of 19 minutes and 51 seconds.

The data was obtained by the Scottish Conservatives through freedom of information requests.

NHS 24 is the Scottish equivalent to NHS 111, providing urgent care advice and dental support out of hours.

The Scottish Government has urged people to take advantage of NHS 24 – which was first set up in 2001 – to alleviate pressure on emergency departments.

‘Simply not good enough’

More on Nhs

Scottish Conservative Dr Sandesh Gulhane blamed the long wait times on what he called “the SNP’s chronic mismanagement of Scotland’s NHS”.

He went on: “Scots should not be forced to endure ridiculous wait times to speak to an operator about their health concerns.

“The average wait time of almost 13 minutes is simply not good enough – and it beggars belief that someone actually waited nigh on three hours to have their call answered.”

The member of the Scottish parliament also said people would be pushed back into calling their GP or attending A&E due to the significant waiting times for NHS 24.

Government says ‘improving’ service better than England’s

A spokesperson for NHS 24 said “winter pressures” had impacted demand for their services, which along with increased calls during public holidays had led to temporarily increased wait times.

They also said some callers would have hung up after listening to the recorded message directing them to alternative care, including 999, their local pharmacy or symptom checkers on NHSinform.scot.

The spokesperson added: “NHS 24 is constantly improving its services and continues to recruit extra frontline staff to answer every call as quickly as possible, and to continue to provide safe and effective care to patients across Scotland 24/7.”

Read more from Scotland:
Man who raped girl ‘blames victims’
Death masks recreate face of Bonnie Prince Charlie
School staff to strike in 10 areas of Scotland

In response to the data, the Scottish Government said: “[We] increased NHS 24’s funding last year by over £20 million for additional recruitment and the addition of a new call centres in Dundee and Glasgow. We will continue to invest in the service as it continues to expand both its services and workforce.”

Additionally, they made a comparison with figures from NHS 111, which they said showed the average wait time in England was 25 minutes – nearly double the Scottish wait time – and that 111 dropped almost 3.7 million calls last year, which they said per head of population was around 19% higher in than in Scotland.

Continue Reading

UK

UB40 say striking Birmingham bin workers ‘shouldn’t give up’

Published

on

By

UB40 say striking Birmingham bin workers 'shouldn't give up'

Birmingham band UB40 say the city’s striking bin workers and their union should “keep fighting” in their dispute over pay.

It comes as the government and the council urged them to accept a “fair and reasonable offer”.

“We’re fully on their side,” drummer Jimmy Brown told Sky News. “I think they shouldn’t give up, they should still be fighting.

“Working people shouldn’t have to take a reduction in their incomes, which is what we’re talking about here.

“We’re talking about people being paid less and it seems to me with prices going up, heating, buying food, inflation and rents going up then people need a decent wage to have a half decent life… keep going boys!”

Members of Unite on the picket line in Tyseley, Birmingham, amid an ongoing refuse workers' strike in the city. Birmingham City Council says it is declaring a major incident over the impact of the ongoing bin strike, as it estimates 17,000 tonnes of waste remains uncollected around the city. Picture date: Tuesday April 1, 2025.
Image:
Members of the Unite union in Birmingham earlier this month. Pic: PA

Workers joined picket lines again on Thursday, with some fearing they could be up to £600 a month worse off if they accept the terms.

“We have total utter support for the bin men and all trade unions,” said guitarist Robin Campbell.

“The other side is always going to say they’ve made a reasonable offer – the point is they’re the ones who’ve messed up, they’re the ones who’ve gone bankrupt, they’re the ones now trying to reduce the bin men’s wages.”

👉 Listen to Sky News Daily on your podcast app 👈

Lead singer Matt Doyle told Sky News: “It’s a shame that what we’re seeing is all the images of rats and rubbish building up, that is going to happen inevitably, but we’ve just got to keep fighting through that.”

About 22,000 tonnes of rubbish accumulated on the city’s streets after a major incident was declared last month by Birmingham City Council.

Rubbish bags in Poplar Road in Birmingham.  
Pic: PA
Image:
Rubbish has blighted the city’s streets for weeks . Pic: PA

Please use Chrome browser for a more accessible video player

Bin situation ‘pains me’ – council boss

On a visit to the city, local government minister Jim McMahon said the union and local authority should continue to meet in “good faith” and the government felt there was a deal that could be “marshalled around”.

He paid tribute to the “hundreds of workers” who have worked “around the clock” to clear the rubbish.

Read more:
Bin workers urged to accept ‘fair’ offer
Military planners help with bin crisis

“As we stand here today, 85% of that accumulated waste has been cleared and the council have a plan in place now to make sure it doesn’t accumulate going forward,” said Mr McMahon.

Sky News understands talks are not set to resume until next week.

Continue Reading

UK

Two arrested on suspicion of murder after disappearance of woman in South Wales

Published

on

By

Two arrested on suspicion of murder after disappearance of woman in South Wales

Police investigating the disappearance of a woman in South Wales have arrested two people on suspicion of murder.

Paria Veisi, 37, was last seen around 3pm on Saturday 12 April when she left her workplace in the Canton area of Cardiff.

She was driving her car, a black Mercedes GLC 200, which was later found on Dorchester Avenue in the Penylan area on the evening of Tuesday 15 April.

South Wales Police said it was now treating her disappearance as a murder investigation.

A 41-year-old man and a 48-year-old woman, both known to Ms Veisi, have been arrested on suspicion of murder and remain in police custody.

Detective Chief Inspector Matt Powell said he currently had “no proof that Paria is alive”.

The senior investigating officer added: “[Ms Veisi’s] family and friends are extremely concerned that they have not heard from her, which is totally out of character.

“Paria’s family has been informed and we are keeping them updated.

“We have two people in custody, and at this stage we are not looking for anybody else in connection with this investigation.

“Our investigation remains focused on Paria’s movements after she left work in the Canton area on Saturday April 12.

“Extensive CCTV and house-to-house inquiries are being carried out by a team of officers and I am appealing for anybody who has information, no matter how insignificant it may seem, to make contact.”

Read more from Sky News:
Zelenskyy hits out at US envoy
Four killed in Naples cable car crash

Ms Veisi is described as having long, curly black hair.

She was last seen wearing a black zip-up gym top over a red top, black trousers and trainers, and was carrying a small handbag.

Continue Reading

UK

Trans women to be strip searched by male transport police after court ruling

Published

on

By

Trans women to be strip searched by male transport police after court ruling

Trans women in British Transport Police custody will now be strip searched by male officers – not female – following Wednesday’s Supreme Court ruling.

The force said it is introducing an “interim position” while it digests the Supreme Court’s decision that the definition of a “woman” under the Equality Act 2010 refers to “a biological woman and biological sex”.

A British Transport Police (BTP) Authority spokesman told Sky News: “Under previous policy, we had advised that someone with a gender recognition certificate (GRC) may be searched in accordance with their acquired sex.

“However, as an interim position while we digest today’s judgment, we have advised our officers that any same sex searches in custody are to be undertaken in accordance with the biological birth sex of the detainee.”

Politics latest: Badenoch responds to Jenrick WhatsApp mishap

In September last year, BTP, which is responsible for policing the UK’s railways and similar transport systems, published its “position” on transgender and non-binary officers carrying out strip searches.

It said officers would “only be able to search persons of the same sex on their birth or gender recognition certificate (GRC).

Officers who identified as another gender but who did not have a GRC were not allowed to, but if a trans woman had a certificate, they could strip search a female detainee.

Please use Chrome browser for a more accessible video player

Gender ruling – How it happened

Strip searches involve the removal of more than a jacket, outer coat, gloves, headwear and footwear.

They “expose buttocks, genitalia and (female) breasts”, the BTP guidance says.

The Sex Matters campaign applied for a judicial review of that guidance with the High Court in December.

It said the policy “puts detainees at risk of sexual harassment and sexual assault”, and said it was a violation of Article 3 of the European Convention on Human Rights, which protects against torture and inhuman or degrading treatment.

Sex Matters said the policy “also puts female officers in a humiliating and dangerous position, as they may be pressured to search trans-identified men”.

Read more: NHS must stop trans people being allowed on single-sex wars

Campaigners celebrate outside the Supreme Court in London after terms "woman" and "sex" in the Equality Act refer to a biological woman and biological sex, the Supreme Court has ruled. Picture date: Wednesday April 16, 2025.
Image:
Campaigners celebrated outside the Supreme Court after Wednesday’s ruling. Pic: PA

One of the High Court judges who made Wednesday’s decision, Lord Hodge, said the ruling should not be read as “a triumph of one or more groups in our society at the expense of another”.

Government minister Karin Smyth told Sky News public bodies have been told to look at how equality laws are implemented following the ruling.

She said: “Obviously, public bodies have been asked to look at their own guidance.

“And we will do that very, very carefully.”

But she warned against public bodies making statements “that may alarm people”, telling them to take their time to look at their guidance.

Baroness Kishwer Falkner, chair of the UK’s Equality and Human Rights Commission (EHRC), said the ruling means there is “no confusion” now.

She said the NHS will “have to change” its 2019 policy, which says transgender patients are entitled to be accommodated on single-sex wards matching how they identify.

Continue Reading

Trending