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Hundreds of Ryanair passengers have been left “stranded” on a Spanish island after a technical fault affected air traffic control.

They were among thousands of passengers stuck abroad when their flights were cancelled as a UK air traffic control failure meant flight plans had to be input manually by controllers.

Marco McCool told Sky News around 300 Ryanair passengers returning from Gran Canaria to Edinburgh had been stranded in the airport in “absolutely shocking” conditions with no food, no accommodation and “not enough” water.

He said the holidaymakers were initially told their flight was delayed before they arrived at the gate only to learn it had been cancelled because the cabin crew were over their recommended hours.

The abandoned travellers were then told the next direct flight would be at least another week away and there was “zero chance” of an emergency flight.

The cancelled flight later returned to Edinburgh without any passengers, he claimed.

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Mr McCool, a 19-year-old student, said the stranded passengers were having to stay in the airport while they waited for more information because they were unable to book accommodation.

He described children sleeping on the hard floor and using their suitcases as pillows while cockroaches crawled around nearby.

Mr McCool said the passengers were initially given a crate of water bottles – but not enough for everyone – and have not been provided with food or vouchers.

He described how he and his girlfriend were “sitting on a dirty floor with cockroaches and no food”.

Read more:
What we know about system failure and how it’s affecting flights

What have airports said about the disruption?

While NATS has confirmed it has fixed the technical issue with the UK’s air traffic control system, airports have warned the disruption it has caused will continue. Here’s what some of them have said.

London Luton Airport: “Flights may be subject to delay or cancellation as a result of yesterday’s technical issues with Air Traffic Control systems across UK airspace. Please check with your airline for the latest status of your flight.”

Manchester Airport: “As a result of the nationwide technical problem experienced by NATS earlier today, there continues to be flight disruption, including delays and cancellations.”

Newcastle International Airport: “We understand that the technical issue with National Air Traffic Services is now resolved, but it will take some time for operations to get back to normal.”

London Stansted Airport expects to run a normal flight schedule on Tuesday 29 August, following the nationwide technical issue that affected air traffic control. “We do still advise passengers to check the status of their flight with their airline before travelling to the airport. As our airlines look to accommodate passengers whose travel plans have been disrupted over the past 24 hours, our terminal may be busier than anticipated.
Our teams will be working with our airlines and their handing agents to get you through the airport as smoothly as possible. Thank-you for your understanding.”

Heathrow Airport: We apologise for any inconvenience as a result of the NATS technical issues today. The issue has been resolved however schedules remain significantly disrupted. If you are travelling on 29th August, please ensure you contact your airline before travelling to the airport.

Gatwick Airport plans to operate a normal schedule on Tuesday 29 August following disruption today (28 August). Passengers are however advised to check the status of their flight with the airline before travelling to the airport.

‘We have literally just been left to fend for ourselves’

Mr McCool said the airline had told the passengers they could book accommodation and then claim the money back, but all hotels and Airbnb accommodation had already been booked up.

Passengers have been told they could book on other airlines, but he said “flights have skyrocketed” and any route to the UK involves several connections, with some taking up to 48 hours.

“I don’t believe they can’t do another flight,” Mr McCool said. “We have been stranded with no options. We are students so we have not got the kind of money to book another flight.

“We have literally just been left to fend for ourselves.”

Mr McCool said as a last resort they had to book their own flights to Tenerife, paying £200 for a 40-minute flight, and will still not be able to travel back to Edinburgh until Friday.

Asked if Ryanair had offered compensation, he said: “We have got no idea, we keep getting told different things.

“One minute we will get compensation for the lot if we save every one of our receipts, but we have also been told we will only get compensation for one night of accommodation and one day’s worth of food. It honestly does not make sense.”

What are Ryanair passengers’ rights?

Sky News has contacted Ryanair for comment.

The airline’s compensation policy states it is entitled to refuse compensation when it can prove the cancellation is “caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken by Ryanair”.

Among the examples it gives is “failure or delay of air traffic control facilities”.

The policy says passengers whose flights are cancelled or delayed by more than two hours are entitled to meals and refreshment vouchers and two telephone calls, telex or fax messages or e-mails. If the new time of departure is at least a day after the original then they are entitled to hotel accommodation when a stay of one or more nights becomes necessary and transport between the airport and place of accommodation.

By Monday afternoon 232 flights departing UK airports had been cancelled along with 271 arriving flights, according to aviation analytics firm Cirium. It equated to about 8% of all expected departures and 9% of expected arrivals, Cirium added.

Airlines warn of ‘significant delays’

Major airlines such as Tui and BA have warned of “significant delays” amid changes to schedules.

Heathrow Airport – Britain’s busiest – said its services will “remain significantly disrupted” on Tuesday and urged passengers to contact their airline before travelling to the airport.

Gatwick said it plans to operate a normal schedule but advised passengers to “check the status of their flight with the airline before travelling to the airport”.

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Jon Ruben remanded into custody on child cruelty charges after children fell ill at summer camp

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Jon Ruben remanded into custody on child cruelty charges after children fell ill at summer camp

A man has been remanded into custody charged with child cruelty offences after allegedly lacing sweets with sedatives.

Jon Ruben, 76, of Ruddington, Nottinghamshire, appeared at Leicester Magistrates’ Court on Saturday after youngsters fell ill at a summer camp in Stathern, Leicestershire.

He has been charged with three counts of wilfully assaulting, ill-treating, neglecting, abandoning or exposing children in a manner likely to cause them unnecessary suffering or injury to health.

The charges relate to three boys at the camp between 25-29 July.

A general view of the scene in Stathern, Leicestershire, after a 76-year-old man was arrested on suspicion of administering poison at a summ
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The scene in Stathern, Leicestershire. Pic: PA

Ruben spoke only to confirm his name, age and address.

Police received a report of children feeling unwell at a camp being held at Stathern Lodge, near Melton in Leicestershire, last Sunday.

Officers said paramedics attended the scene and eight boys – aged between eight and 11 – were taken to hospital as a precaution, as was an adult. They have since been discharged.

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Police said the “owners and operators of Stathern Lodge are independent from those people who use or hire the lodge and are not connected to the incident”.

Leicestershire Police has referred itself to the Independent Office for Police Conduct, after officers initially reported the incident as having happened on Monday, only to later amend it to Sunday.

It is still unclear when officers responded and whether that is why the watchdog referral has been made.

Ruben will next appear at Leicester Crown Court on 29 August.

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‘This shouldn’t have happened’: Bishop who interrupted church choir in dressing gown apologises

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'This shouldn't have happened': Bishop who interrupted church choir in dressing gown apologises

A bishop who interrupted a church concert in his dressing gown – and told singers to “leave his house” – has formally apologised to the choir.

Jonathan Baker was filmed standing barefoot at a microphone as he criticised performers for making a “terrible racket” at St Andrew’s Church in central London.

Addressing the City Academy Voices choir directly, the bishop of Fulham said: “I write to apologise for the distress and offence I caused in bringing the concert to a premature end.

“This should not have happened … I also apologise for remarks which were made in haste, and which have understandably caused hurt and distress.”

The bishop, in his dressing gown, gave the choir a dressing down
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The bishop, in his dressing gown, gave the choir a dressing down

Mr Baker had demanded for the performance to stop because it was 10pm – and says he didn’t realise the choir had booked the church until 11pm.

In the statement obtained by Sky News, he added: “I have lived here on site at St Andrew’s for 10 years, for much of which City Academy has rehearsed and performed here.

“You have been, and continue to be, welcome – and I hope that you will be able to continue the relationship with us.

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“I can give you every assurance that the events of Friday evening will not recur, and I apologise again to performers (especially those unable to perform at the end of the evening) and the audience alike.”

The choir performed their last song
Image:
The choir performed their last song

The choir was performing to a 300-strong audience in Holborn when the lights were suddenly turned off, with Mr Baker declaring the concert was “over”.

A church employee then asked the crowd to leave quietly and for the musicians to step down from the stage, attracting boos from the audience.

The choir went on to perform one last song, an A cappella version of ABBA’s Dancing Queen, before bringing their show to a close.

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Bishop
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Jonathan Baker has apologised

One member of the audience, who was attending with his 10-year-old daughter, told Sky News he initially thought the interruption was a staged joke.

Benedict Collins had told Sky News: “This work deserves respect, not to be disparaged as a ‘terrible racket’. The people here had put their heart and soul into it.

“The bishop cut them off in midstream, preventing soloists who had worked their hardest from singing – and preventing the audience, which included people of all ages, from enjoying it to the end.”

The choir told Sky News it was “upsetting” that they were unable to finish their show as planned, but “hold no hard feelings and wish the bishop well”.

A spokesperson added: “If anyone is thinking of joining one of our choirs, the City Academy Voices rehearse on Mondays in central London. Dressing gowns optional.”

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X criticises Online Safety Act – and warns it’s putting free speech in the UK at risk

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X criticises Online Safety Act - and warns it's putting free speech in the UK at risk

The Online Safety Act is putting free speech at risk and needs significant adjustments, Elon Musk’s social network X has warned.

New rules that came into force last week require platforms such as Facebook, YouTube, TikTok and X – as well as sites hosting pornography – to bring in measures to prove that someone using them is over the age of 18.

The Online Safety Act requires sites to protect children and to remove illegal content, but critics have said that the rules have been implemented too broadly, resulting in the censorship of legal content.

X has warned the act’s laudable intentions were “at risk of being overshadowed by the breadth of its regulatory reach”.

It said: “When lawmakers approved these measures, they made a conscientious decision to increase censorship in the name of ‘online safety’.

“It is fair to ask if UK citizens were equally aware of the trade-off being made.”

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What are the new online rules?

X claims the timetable for platforms to meet mandatory measures had been unnecessarily tight – and despite complying, sites still faced threats of enforcement and fines, “encouraging over-censorship”.

More on Online Safety Bill

“A balanced approach is the only way to protect individual liberties, encourage innovation and safeguard children. It’s safe to say that significant changes must take place to achieve these objectives in the UK,” it said.

A UK government spokesperson said it is “demonstrably false” that the Online Safety Act compromises free speech.

“As well as legal duties to keep children safe, the very same law places clear and unequivocal duties on platforms to protect freedom of expression,” they added.

Users have complained about age checks that require personal data to be uploaded to access sites that show pornography, and 468,000 people have already signed a petition asking for the new law to be repealed.

In response to the petition, the government said it had “no plans” to reverse the Online Safety Act.

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Why do people want to repeal the Online Safety Act?

Reform UK’s leader Nigel Farage likened the new rules to “state suppression of genuine free speech” and said his party would ditch the regulations.

Technology Secretary Peter Kyle said on Tuesday that those who wanted to overturn the act were “on the side of predators” – to which Mr Farage demanded an apology, calling Mr Kyle’s comments “absolutely disgusting”.

Regulator Ofcom said on Thursday it had launched an investigation into how four companies – that collectively run 34 pornography sites – are complying with new age-check requirements.

Read more from Sky News:
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Man charged after children fell ill at summer camp

These companies – 8579 LLC, AVS Group Ltd, Kick Online Entertainment S.A. and Trendio Ltd – run dozens of sites, and collectively have more than nine million unique monthly UK visitors, the internet watchdog said.

The regulator said it prioritised the companies based on the risk of harm posed by the services they operated and their user numbers.

It adds to the 11 investigations already in progress into 4chan, as well as an unnamed online suicide forum, seven file-sharing services, and two adult websites.

Ofcom said it expects to make further enforcement announcements in the coming months.

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