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Hundreds of Ryanair passengers have been left “stranded” on a Spanish island after a technical fault affected air traffic control.

They were among thousands of passengers stuck abroad when their flights were cancelled as a UK air traffic control failure meant flight plans had to be input manually by controllers.

Marco McCool told Sky News around 300 Ryanair passengers returning from Gran Canaria to Edinburgh had been stranded in the airport in “absolutely shocking” conditions with no food, no accommodation and “not enough” water.

He said the holidaymakers were initially told their flight was delayed before they arrived at the gate only to learn it had been cancelled because the cabin crew were over their recommended hours.

The abandoned travellers were then told the next direct flight would be at least another week away and there was “zero chance” of an emergency flight.

The cancelled flight later returned to Edinburgh without any passengers, he claimed.

Impact could last for days – live updates

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Mr McCool, a 19-year-old student, said the stranded passengers were having to stay in the airport while they waited for more information because they were unable to book accommodation.

He described children sleeping on the hard floor and using their suitcases as pillows while cockroaches crawled around nearby.

Mr McCool said the passengers were initially given a crate of water bottles – but not enough for everyone – and have not been provided with food or vouchers.

He described how he and his girlfriend were “sitting on a dirty floor with cockroaches and no food”.

Read more:
What we know about system failure and how it’s affecting flights

What have airports said about the disruption?

While NATS has confirmed it has fixed the technical issue with the UK’s air traffic control system, airports have warned the disruption it has caused will continue. Here’s what some of them have said.

London Luton Airport: “Flights may be subject to delay or cancellation as a result of yesterday’s technical issues with Air Traffic Control systems across UK airspace. Please check with your airline for the latest status of your flight.”

Manchester Airport: “As a result of the nationwide technical problem experienced by NATS earlier today, there continues to be flight disruption, including delays and cancellations.”

Newcastle International Airport: “We understand that the technical issue with National Air Traffic Services is now resolved, but it will take some time for operations to get back to normal.”

London Stansted Airport expects to run a normal flight schedule on Tuesday 29 August, following the nationwide technical issue that affected air traffic control. “We do still advise passengers to check the status of their flight with their airline before travelling to the airport. As our airlines look to accommodate passengers whose travel plans have been disrupted over the past 24 hours, our terminal may be busier than anticipated.
Our teams will be working with our airlines and their handing agents to get you through the airport as smoothly as possible. Thank-you for your understanding.”

Heathrow Airport: We apologise for any inconvenience as a result of the NATS technical issues today. The issue has been resolved however schedules remain significantly disrupted. If you are travelling on 29th August, please ensure you contact your airline before travelling to the airport.

Gatwick Airport plans to operate a normal schedule on Tuesday 29 August following disruption today (28 August). Passengers are however advised to check the status of their flight with the airline before travelling to the airport.

‘We have literally just been left to fend for ourselves’

Mr McCool said the airline had told the passengers they could book accommodation and then claim the money back, but all hotels and Airbnb accommodation had already been booked up.

Passengers have been told they could book on other airlines, but he said “flights have skyrocketed” and any route to the UK involves several connections, with some taking up to 48 hours.

“I don’t believe they can’t do another flight,” Mr McCool said. “We have been stranded with no options. We are students so we have not got the kind of money to book another flight.

“We have literally just been left to fend for ourselves.”

Mr McCool said as a last resort they had to book their own flights to Tenerife, paying £200 for a 40-minute flight, and will still not be able to travel back to Edinburgh until Friday.

Asked if Ryanair had offered compensation, he said: “We have got no idea, we keep getting told different things.

“One minute we will get compensation for the lot if we save every one of our receipts, but we have also been told we will only get compensation for one night of accommodation and one day’s worth of food. It honestly does not make sense.”

What are Ryanair passengers’ rights?

Sky News has contacted Ryanair for comment.

The airline’s compensation policy states it is entitled to refuse compensation when it can prove the cancellation is “caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken by Ryanair”.

Among the examples it gives is “failure or delay of air traffic control facilities”.

The policy says passengers whose flights are cancelled or delayed by more than two hours are entitled to meals and refreshment vouchers and two telephone calls, telex or fax messages or e-mails. If the new time of departure is at least a day after the original then they are entitled to hotel accommodation when a stay of one or more nights becomes necessary and transport between the airport and place of accommodation.

By Monday afternoon 232 flights departing UK airports had been cancelled along with 271 arriving flights, according to aviation analytics firm Cirium. It equated to about 8% of all expected departures and 9% of expected arrivals, Cirium added.

Airlines warn of ‘significant delays’

Major airlines such as Tui and BA have warned of “significant delays” amid changes to schedules.

Heathrow Airport – Britain’s busiest – said its services will “remain significantly disrupted” on Tuesday and urged passengers to contact their airline before travelling to the airport.

Gatwick said it plans to operate a normal schedule but advised passengers to “check the status of their flight with the airline before travelling to the airport”.

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‘A catastrophic scandal’: Inside the tower block so dangerous residents face being kicked out at any moment

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'A catastrophic scandal': Inside the tower block so dangerous residents face being kicked out at any moment

The moment we step into Willow Rise, the smell of damp is overpowering.

There are water stains across the carpet and rotten wood on the doors.

Around the corner, there’s a hole in the wall, barely patched up with a piece of polystyrene sheet.

We’re meeting a resident on the 13th floor of the building in Kirkby, Merseyside – but the lifts are broken and wires hang out of the service panel.

Like everyone living here, we will have to walk.

The disrepair in this block is everywhere you look.

Damp staining and ceiling damage around the block of Willow Tower
Image:
Damp staining and ceiling damage around the block

It has now been deemed so unsafe by Merseyside Fire and Rescue Service that they are days away from serving a rare prohibition notice on this tower and its neighbour, Beech Rise, meaning residents will have to leave with immediate effect.

More on Housing

In total, 160 households here face instant homelessness.

After climbing 13 flights of stairs, we meet Chris Penfold-Ivany.

‘A catastrophic scandal’

He has terminal cancer, and after chemotherapy and a liver transplant, that climb is now the only way he can get up to his flat.

 Chris Penfold-Ivany, a middle-aged bald white man with a black polo top and glasses sat in a chair, who spoke to Sky News
Image:
Chris Penfold-Ivany warns ‘this is another Grenfell in the making’

He tells us it’s making him breathless. He can no longer get his prescriptions delivered, as the drivers won’t come up all the stairs.

“It’s a catastrophic scandal that we have been left like this,” he says.

He has lived in this flat for 15 years and has watched the block slowly begin to fall apart over the last decade.

He tells us that numerous complaints have achieved nothing. “I’m going to say it,” he says, “this is another Grenfell in the making.”

‘Nobody can live like this

A few floors down, Arunee Leerasiri opens the door to us, in floods of tears.

The stress of the last few weeks has left her anxious and overwhelmed. There are boxes everywhere, bare hooks on the walls where pictures hung.

She is packing up her life just three years after putting her life savings into buying this flat.

Arunee Leerasiri, who spoke to Katie Barnfield about living in Willow Rise.
Image:
Arunee Leerasiri says she doesn’t even recognise her flat as her home anymore

Her elderly mother has come to visit, but she had to hire removal men already to take her mattress into storage as she couldn’t manage without the lifts.

Tonight, and until they are told they must leave, they will sleep on the floor.

“I can’t eat, I can’t sleep,” she tells us, through tears. “Sometimes, if I’m honest, I can’t even think. This used to be my home, and now I look around and I don’t even recognise it.”

“Nobody can live like this,” she adds.

‘Danger, 415 volts’

Pictures of the riser we saw with water damage around electrical equipment, including a ‘Danger high voltage’ labelled box
Image:
Water damage around electrical equipment, including a ‘Danger high voltage’ labelled box

She shows us a video she filmed just a few weeks ago, of one of the electrical risers on the ground floor.

None of us can quite believe what we are seeing – water is pouring through the ceiling, directly on to fuse boxes and electrical wiring.

Arunee takes us down to show us the cupboard. The water has now stopped but there are damp stains all over the floor and around the electrical equipment.

The water pipes and electric boxes are just inches away from one another within the cupboard.

One of the boxes, marked ‘Danger, 415 volts’, is rusted through.

Next to it, there is a notice stuck to a resident’s door telling them a leak has been identified in their flat – and as a leaseholder, they will be responsible for paying to fix it.

“Tell me, how is this safe?” Arunee says. “Why is this building allowed to be open for the public, as a dwelling, with this kind of set-up?”

A hole in the wall in Willow Rise patched up with polystyrene
Image:
A hole in a wall patched up with polystyrene

Hidden owners and a plea to the government

Merseyside Fire and Rescue tell us they have been serving enforcement notices on the building managers for years, to no avail.

They have now been told there is no money for the millions of pounds worth of repairs that will be needed to bring the blocks up to a safe standard.

Read more from Sky News:
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They have mandated a ‘waking watch’, where teams physically patrol the buildings daily to check for fire risks, without which they will serve the prohibition notice and tell residents they must leave straight away.

Knowsley Council has stepped in to pay for this temporarily – at a cost of £3,000 per day.

Their deputy leader tells us, though, that the money will soon run out.

Willow Rise and Beech Rise Towers in Merseyside have been condemned by the fire service
Image:
Willow Rise and Beech Rise Towers in Merseyside have both been condemned by the fire service

Where to go?

With a complex management structure and several owners, managers and agents over the years, the council says it doesn’t even know who is to blame for the disrepair – or who even has the legal responsibility for maintaining the buildings.

It says discussions are ongoing with central government about whether any extra help – or money – can be provided to try to fix the mess.

Right now though, all the residents can do is wait.

With no date to leave and no idea if anything can be done to keep the buildings open, they are spending every day fearing the call to tell them they have to go.

They can only hope there will be somewhere for them if they do.

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Reform UK chairman Zia Yusuf reverses decision to quit party

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Reform UK chairman Zia Yusuf reverses decision to quit party

Reform UK chairman Zia Yusuf has reversed his decision to quit the party, saying “the mission is too important” and that he “cannot let people down”.

Instead, he said he will return in a new role, heading up an Elon Musk-inspired “UK DOGE” team.

In a statement, he said: “Over the last 24 hours I have received a huge number of lovely and heartfelt messages from people who have expressed their dismay at my resignation, urging me to reconsider.”

He added: “I know the mission is too important and I cannot let people down.

“So, I will be continuing my work with Reform, my commitment redoubled.”

Mr Yusuf said he would be returning in a new role, seemingly focusing on cuts and efficiency within government.

He said he would “fight for taxpayers”.

Only two days prior, Mr Yusuf dramatically handed in his resignation.

He claimed he no longer thought getting a Reform government elected was a “good use of my time” – but has now seemingly changed his mind.

Reform UK leader Nigel Farage welcomed the news of Mr Yusuf’s return.

He said: “I am delighted that Zia Yusuf will head up Reform UK’s DOGE department.”

Reform UK party leader Nigel Farage and party chairman Zia Yusuf, during a Reform UK press conference.
Pic: PA
Image:
Nigel Farage welcomed Zia Yusuf’s return. File pic: PA

Read more:
Why did Zia Yusuf resign as chairman of Reform UK?
Reform’s rise forces rethink for SNP
‘Farage could become PM’

Mr Yusuf’s initial decision to quit came after he publicly distanced himself from the party’s new MP, Sarah Pochin, when she asked Sir Keir Starmer about banning the burka at Prime Minister’s Questions.

Reform said a ban was not party policy – and the chairman called it a “dumb” thing to ask.

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What is DOGE?

DOGE is a meme-coin inspired creation of Musk’s, standing for the Department of Government Efficiency.

It is the latest right-wing US import into British politics.

Before his public fallout with Donald Trump, the tech billionaire said his focus was saving taxpayers’ money by locating wasteful spending within government and cutting it.

Read more: How Elon Musk’s mission to cut government spending fell flat

However, opposition politicians questioned the impact of his efforts and how much he actually saved.

Musk initially had ambitions to slash government spending by $2trn (£1.5trn) – but this was dramatically reduced to $1trn (£750bn) and then to just $150bn (£111bn).

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Yajaira Castro Mendez: Body found in search for missing woman from east London

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Yajaira Castro Mendez: Body found in search for missing woman from east London

A body has been found in the search for a missing Colombian woman from east London.

Yajaira Castro Mendez was reported missing to police on 31 May after she left her home in Ilford on the morning of 29 May.

A man known to her appeared in court on Friday charged with the 46-year-old’s murder.

Her body was found during searches in the Bolderwood area of Hampshire on Saturday.

Her family has been informed of the discovery, but formal identification has yet to be made.

Detective Inspector Jay Gregory, who is leading the investigation, said: “This is a very sad development in the investigation and are thoughts are very much with Yajaira’s family and friends at this incredibly difficult time.

“We continue to appeal to anyone with information that could assist the investigation to please come forward.”

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Reform UK chairman reverses decision to quit
Meghan shares video of family trip to Disneyland

Police were in Gray’s Inn Road, Camden, on Friday as part of their investigation.

Ms Mendez’s disappearance was initially treated as a missing persons investigation.

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