Hundreds of flights were cancelled on Monday after the UK’s air traffic control systems were hit by a major technical fault – with thousands of passengers stranded.
There’s good news and bad news. While you’re entitled to some support, airlines do not have to provide compensation for delays and cancellations because these technical faults are classified as “extraordinary circumstances”.
Airlines do have an obligation to keep passengers comfortable in the event of a “significant delay” – with the Civil Aviation Authority setting out a clear definition of what meets this threshold.
You’ll qualify for support if a short-haul flight under 932 miles (1,500km) is pushed back by two hours. This rises to three hours for journeys up to 2,175 miles (3,500km).
For long-haul flights going any further than this, four hours or longer counts as a significant delay.
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This applies to all passengers flying from a UK airport, returning to the country on a British or European airline, or arriving in the EU on a UK carrier.
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Hundreds ‘stranded in shocking conditions’
What am I entitled to?
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In the event of a significant delay, airlines must give passengers:
• A reasonable amount of food and drink • Refunds for the cost of two free phone calls, faxes or emails • Accommodation for passengers stranded overnight • Transport to a hotel – or their home
Because of this, the Civil Aviation Authority says affected consumers have the right to make their own “reasonable” arrangements – but they must keep receipts in order to be reimbursed.
“Reasonable” is a key word here, and you might not receive full compensation if you book a five-star hotel or have alcohol with your meals.
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‘I can’t get home to my nine-month-old baby’
Will I get compensation?
This is where the bad news kicks in.
Usually, airlines do have to provide compensation if their flights arrive three hours late – but air traffic control problems don’t count because these technical issues aren’t their fault.
And if you agree to travel on a later flight, the airline is no longer obliged to offer food, drink or accommodation while you wait.
Thankfully, you are entitled to a full refund if you decide to abandon your journey after five hours of delays.
What if I’m about to travel?
Transfer passengers who end up missing a connecting flight because their first plane was delayed are entitled to a service back to their original departure point.
But things get a little more complicated for passengers on package holidays – especially if they decide not to travel on a delayed outbound flight.
The CAA’s guidance says: “You may lose your holiday too, so we recommend you contact your package organiser or the airline for further information.
“If you still want to travel then your airline must get you to your destination. You might have to be patient while they rearrange transport and rebook passengers, but the law says they must get you there.”
Many travellers end up booking their flights, hotels and excursions separately – and if you’re unable to cancel your accommodation or activities, you may be able to claim back on your travel insurance if it’s a comprehensive policy.
MasterChef host Gregg Wallace has stepped down over allegations he made a series of inappropriate sexual comments on a range of programmes over 17 years.
Broadcaster Kirsty Wark is among 13 people who have made claims, with Wallace being investigated by MasterChef’s production company Banijay UK.
In an interview with the BBC, the Newsnight presenter, who was a celebrity contestant on MasterChef in 2011, claimed Wallace used “sexualised language”.
“There were two occasions in particular where he used sexualised language in front of a number of people and it wasn’t as if it was anyone engaged with this,” Wark said.
“It was completely one-way traffic. I think people were uncomfortable and something that I really didn’t expect to happen.”
Sky News has contacted Wallace’s representative for comment.
‘Fully cooperating’
Banijay UK said the complaints were made to the BBC this week by “individuals in relation to historical allegations of misconduct while working with Gregg Wallace on one of our shows”.
The company said the 60-year-old, who has been a co-presenter and judge of the popular cooking show since 2005, was “committed to fully cooperating throughout the process”.
“Whilst these complainants have not raised the allegations directly with our show producers or parent company Banijay UK, we feel that it is appropriate to conduct an immediate, external review to fully and impartially investigate,” the company said.
“While this review is under way, Gregg Wallace will be stepping away from his role on MasterChef and is committed to fully co-operating throughout the process.
“Banijay UK’s duty of care to staff is always a priority and our expectations regarding behaviour are made clear to both cast and crew on all productions, with multiple ways of raising concerns, including anonymously, clearly promoted on set.
“Whilst these are historical allegations, incidences brought to our attention where these expectations are not met, are thoroughly investigated and addressed appropriately.”
A BBC spokesman said: “We take any issues that are raised with us seriously and we have robust processes in place to deal with them.
“We are always clear that any behaviour which falls below the standards expected by the BBC will not be tolerated.
“Where an individual is contracted directly by an external production company we share any complaints or concerns with that company and we will always support them when addressing them.”
Previous investigation
Last month, Wallace responded to reports that a previous BBC review had found he could continue working at the corporation following reports of an alleged incident in 2018 when he appeared on Impossible Celebrities.
Wallace said those claims had been investigated “promptly” at the time and said he had not said “anything sexual” while appearing on the game show more than half a decade ago.
In an Instagram post following an article in The Sun newspaper, he wrote: “The story that’s hitting the newspapers was investigated promptly when it happened six years ago by the BBC.
“And the outcome of that was that I hadn’t said anything sexual. I’ll need to repeat this again. I didn’t say anything sexual.”
Alongside MasterChef, Wallace presented Inside The Factory for BBC Two from 2015.
Wallace has featured on various BBC shows over the years, including Saturday Kitchen, Eat Well For Less, Supermarket Secrets, Celebrity MasterChef and MasterChef: The Professionals, as well as being a Strictly Come Dancing contestant in 2014.
He was made an MBE for services to food and charity last year.
Recorded episodes of MasterChef: The Professionals featuring Wallace will be transmitted as planned, the PA news agency understands.
The Scottish government has announced that all pensioners in Scotland will receive a winter fuel payment in 2025/26.
The devolved benefit is expected to come into force by next winter and will help the estimated 900,000 people north of the border who were cut off from accessing the winter fuel payment which used to be universal.
Social Justice Secretary Shirley-Anne Somerville announced the news in a statement to the Scottish parliament on Thursday.
It comes after both the UK and Scottish governments earlier this year axed the universal winter fuel payment, except for those in receipt of pension credit or other means-tested benefits.
At Westminster, Chancellor Rachel Reeves claimed the decision was made due to financial woes inherited from the previous Conservative government.
Ms Reeves said the restriction would save the Treasury around £1.4bn this financial year.
The decision led to the Scottish government – which was due to take control over a similar payment through the devolved Social Security Scotland but has since announced a delay – to follow suit.
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The payment is a devolved matter in Scotland and Northern Ireland, however the SNP government said Labour’s approach would cause up to a £160m cut to Scottish funding in 2024-25.
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Two police officers have been served with misconduct notices after a teenager with autism escaped from a police car and died on the M5.
Tamzin Hall, from Wellington, was hit by a car on the M5 between junction 25 at Taunton and 24 at Bridgwater shortly after 11pm on 11 November and sustained fatal injuries.
She had been under arrest at the time and was travelling in an Avon and Somerset Police car which had stopped on the motorway, an inquest at Wells Town Hall heard on Tuesday.
Tamzin was being taken to custody when officers pulled over for “safety reasons”, the Independent Office for Police Conduct said.
She had been handcuffed with her hands in front of her and had an officer sat beside her, the IOPC added.
She fled the stationary marked police car on the northbound carriageway and died after she was hit by a car on the southbound carriageway.
In a statement the IOPC said the two officers from Avon and Somerset Police had been served misconduct notices for a “potential breach of their duties and responsibilities”.
Such notices advise officers their conduct is subject to an investigation, but does not necessarily mean any disciplinary proceedings will follow.
IOPC regional director David Ford said: “My thoughts and sympathies remain with Tamzin’s family and friends, and everyone affected by the tragic events of that evening.
“We have met with Tamzin’s family to offer our condolences and to outline how our investigation will progress. We will provide them with regular updates as our inquiries continue.
“Our investigation is in the early stages and we are working hard to establish the exact circumstances of what took place, from the time of Tamzin’s arrest, to how events unfolded a short time later on the M5.”
The IOPC began its investigation earlier this month and is looking into what contact the police had with Tamzin prior to her death, including their actions, decision-making and risk assessments of the situation, and whether these followed the relevant training and policies.