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A CVS store manager was killed on the job by a man suspected of shoplifting, police say — the latest example of a US retail theft epidemic that is becoming increasingly deadly.

Michael Jacobs, 49 — an operations manager at CVS Pharmacy in Mesa, Ariz., where he had worked for the past 20-plus years — was shot and killed allegedly by Jared Sevey in the evening hours of Sept. 7, according to KKTV 11 News.

Sevey, 39, was reportedly inside the Arizona CVS location earlier that day, arguing with Jacobs about shoplifting, KKTV reported. After the conflict, Sevey went home to get a gun.

Sevey admitted to police that he shot Jacobs because he was “tired of being bullied,” and “this was the last straw,” according to the news outlet.

The Post has sought comment from CVS, which has already resorted to installing built-in locks on freezer doors and putting padlocks around necessities like deodorant and toothbrushes at its locations in major US cities.

Jacobs left behind two children and his wife of 23 years, Stacy. Jacobs’ family has started a GoFundMe page, saying that “CVS has not even reached out to us to discuss medical expenses along with funeral expenses.” The GoFundMe has already collected over 200 donations totaling $15,402.

It’s the latest incident in a lethal trend. In April, a 26-year-old Home Depot employee was fatally shot after confronting a woman attempting to steal from the home improvement retailer’s Pleasanton store, located in the San Francisco Bay Area, according to KKTV.

Just days earlier, a pregnant shoplifter at a Walgreens in Nashville was shot by a staffer following a confrontation over stolen merchandise that resulted in an exchange of Mace and bullets. The wounded mother-to-be was rushed to the hospital, where doctors performed an emergency C-section, saving the baby and 24-year-old mother’s life.

The Walgreens worker was later charged by the Davidson County District Attorneys Office with aggravated assault, but a grand jury declined to indict him earlier this week. The new mother, meanwhile, was indicted for theft and assault.  

Representatives for Home Depot and Walgreens didn’t immediately respond to The Post’s request for comment.

Stories of seemingly consequence-free shoplifting are everywhere: There’s an epidemic of drugstore thefts in New York, and a landmark grocery store in Baltimore shut its doors after nearly 25 years after a community desperate for fresh food resorted to simply stealing it.

Experts have blamed the surge on lax policies — including the passage of Prop 47 in California, which reduced theft from a potential felony to a misdemeanor — as well as calls to defund the police in 2020 following the murder of George Floyd, which resulted in a mass exodus of cops nationwide.

In New York City, dubbed a “shoplifter’s paradise” by some fed-up local politicians, Manhattan District Attorney Alvin Bragg has faced blowback over his not requesting bail for some repeat shoplifting suspects. Bragg also has refused to bust thieves unless they pilfer items exceeding $1,000 in value, which is when theft becomes a felony.

A furor erupted in July after CVS worker Scotty Enoe, 46, fatally knifed Charles Brito after the 50-year-old serial thief punched him. Can Alvin Bragg maybe help with that?” fumed City Council Minority Leader Joe Borelli (R-Staten Island). “He just chooses not to prosecute and we end up with vigilante justice.”

With no nationwide policy on how to deal with shoplifting, many employers have encouraged staffers to do nothing at all in an effort to keep them out of harm’s way.

Lululemon became notorious for its hands-off policy after the athletic gear company axed two employees who called the police while three masked men robbed a Georgia outpost.

The company cited its zero-tolerance policy for intervening in a robbery as a reason for firing the workers, whom Lululemon refers to as “educators.”

A Walmart in Atlanta, meanwhile, will be installing a police workspace inside the store when it opens in May. The grocery store and pharmacy previously closed after it was set on fire by suspected arsonists.

The shoplifting epidemic cost retailers nearly $100 billion in 2021, and the number of shoplifting complaints surged to more than 63,000 last year — a 45% jump over the roughly 45,000 reported in 2021 and a nearly 275% jump compared to the mid-2000s, police statistics show.

Now, Bragg in New York is reportedly working to snuff out shoplifting by going after repeat offenders. Part of his plan includes focused deterrence, meaning pre-trial detention will be requested for accused thieves who have prior felony convictions, multiple open cases and a history of skipping out on court dates.

New York also has implemented an initiative dubbed the Merchants Business Improvement Program, which allows business owners to get restraining orders against suspects who repeatedly come into their stores and steal or harass workers, officials said last month.

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Spotify Wrapped: How does it work – and who are this year’s top artists?

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Spotify Wrapped: How does it work - and who are this year's top artists?

The hotly anticipated Spotify Wrapped is revealing our top tracks, artists and albums for 2025.

But how does the streaming service calculate personalised summaries of users’ listening habits and rank the UK’s hottest artists?

Here’s a look at how your data is used.

The platform describes the annual statistics as “a chance to look back on your year in sound”.

It says data is captured between January and mid-November on every account, although it mostly excludes anything streamed in private mode. (Don’t worry, your passion for the Spice Girls can be kept secret.)

Wrapped presents personalised listening statistics, which Spotify calls the “real story of your year of listening”, alongside global figures for comparison.

The streaming service says Minutes Listened reflects the actual time spent listening to audio on the platform.

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Once a user streams at least 30 tracks, Spotify generates a list of Your Top Songs. Similarly, Your Top Artists ranks artists based on total minutes listening to a particular performer.

Other metrics identify the top genres users have played, as well as podcasts and audiobooks ranked by total minutes listened. And if you’ve listened to at least 70% of tracks on a record, you’ll see top albums too.

Spotify also creates Your Listening Age, a guesstimate of your age based on the era of the music “you feel most connected to”.

The streaming service says the statistic is calculated using a five-year span of music which users engaged with more than other listeners of a similar age.

Spotify has been summing up 2025's most listened to tracks. Pic: Spotify
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Spotify has been summing up 2025’s most listened to tracks. Pic: Spotify

Swift vs Bunny

Pop superstar Taylor Swift has been named the UK’s most-streamed artist on Spotify for the third year in a row.

But she dropped out of the top spot in the global rankings, coming second to Puerto Rican superstar Bad Bunny, who secured more than 19.8 billion streams. Third was The Weeknd, followed by Drake and Billie Eilish.

Bad Bunny’s LP Debi Tirar Mas Fotos was the most listened-to album worldwide.

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Spotify revealed Drake was the UK’s second most-listened to artist, followed by Sabrina Carpenter in third, The Weeknd in fourth, and Billie Eilish in fifth.

Despite being the most listened-to artist, Swift failed to break into the UK’s top five most listened-to songs and albums of the year.

Alex Warren’s Ordinary was the most-streamed song, and Short ‘N’ Sweet, released by Carpenter last year, the top album.

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Stronger reforms called for over baby formula crisis

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Stronger reforms called for over baby formula crisis

The UK government is being urged to take even stronger action to tackle the ongoing crisis of families unable to afford baby formula milk. 

The prime minister backed limited reforms to the market to help parents save money but will not yet support more radical changes.

Sir Keir Starmer confirmed support for better public health messaging to inform parents that cheaper brands are nutritionally equivalent when compared with the most expensive.

A ban on spending store loyalty points on baby formula will also be lifted.

They were among recommendations made by the Competition and Markets Authority which investigated the baby formula industry and described the price rises in recent years as unjustifiable.

A newborn. File Pic: iStock
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A newborn. File Pic: iStock

In the House of Commons the prime minister said: “For too long parents have been pushed into spending more on infant formula.

“They were told they’re paying for better quality and left hundreds of pounds out of pocket.

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“I can announce today that we’re changing that. We will take action to give parents and carers the confidence to access infant formula at more affordable prices, with clearer guidance for retailers on helping new parents use loyalty points and vouchers together.”

It comes two-and-a-half years after a Sky News investigation revealed the extreme measures families were taking to feed their babies.

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Rising cost of baby formula has hidden dangers

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Parents described how they had resorted to stealing to feed their infants, some were watering down formula milk or substituting it for condensed milk.

The British Pregnancy Advisory Service described the situation in 2023 as a “national scandal”.

Campaigners told Sky News the UK government needed to go further to address the crisis.

Co-founder of Feed UK Erin Williams told Sky News: “It is progress, they promised to look at this enormous nationwide problem and they have.

“At the moment women are still not routinely getting important information before giving birth – this should be given proactively to everybody and that will be a big win.

“The prime minister though needs to be tougher on the baby formula companies.

“Their marketing claims, their unjustified pricing – it’s stacked against families who just need to feed their babies safely.”

The UK government stopped short of accepting all of the recommendations made by the CMA.

More radical ideas such as a price cap on baby formula are not being considered.

Charities have also told Sky News the situations some families find themselves in have not eased.

Founder of the Hartlepool Baby Bank, Emilie De Bruijn, told Sky News the demand they see from desperate families is “constant and unmanageable”.

She said: “Parents are really feeling the pinch right now, and demands on baby banks are rising and it can feel quite relentless.

“We are pleased to see the extension of the National Breastfeeding Helpline alongside measures such as allowing parents to use points and vouchers.

“It is important that parents are supported to feed their children in whatever way they want and we hope that steps will continue to be taken to reduce the cost of formula and increase understanding that all brands are nutritionally the same.”

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Hundreds of UK moderators have left TikTok – sparking safety fears, whistleblowers reveal

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Hundreds of UK moderators have left TikTok - sparking safety fears, whistleblowers reveal

Hundreds of UK online safety workers at TikTok have already signed agreements to leave the company, whistleblowers have told Sky News, despite the firm stressing to MPs that the cuts were “still proposals only”.

More than 400 online safety workers have agreed to leave the social media company, with only five left in consultation, Sky News understands.

“[The workers have] signed a mutual termination agreement, a legally binding contract,” said John Chadfield, national officer for the Communication Workers’ Union.

“They’ve handed laptops in, they’ve handed passes in, they’ve been told not to come to the office. That’s no longer a proposal, that’s a foregone conclusion. That’s a plan that’s been executed.”

Moderators gathered to protest the redundancies
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Moderators gathered to protest the redundancies

In August, TikTok announced a round of mass layoffs to its Trust and Safety teams.

“Everyone in Trust and Safety” was emailed, said Lucy, a moderator speaking on condition of anonymity for legal reasons.

After a mandatory 45-day consultation period, the teams were then sent “mutual termination agreements” to sign by 31 October.

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Sky News has seen correspondence from TikTok to the employees telling them to sign by that date.

“We had to sign it before the 31st if we wanted the better deal,” said Lucy, who had worked for TikTok for years.

“If we signed it afterwards, that diminished the benefits that we get.”

Three former moderators at TikTok have spoken to Sky News on camera
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Three former moderators at TikTok have spoken to Sky News on camera

Despite hundreds of moderators signing the termination contracts by 31 October, Ali Law, TikTok’s director of public policy and government affairs for northern Europe, said to MPs in a letter on 7 November: “It is important to stress the cuts remain proposals only.”

“We continue to engage directly with potentially affected team members,” he said in a letter to Dame Chi Onwurah, chair of the science, innovation and technology committee.

After signing the termination contracts, the employees say they were asked to hand in their laptops and had access to their work systems revoked. They were put on gardening leave until 30 December.

“We really felt like we were doing something good,” said Saskia, a moderator also speaking under anonymity.

“You felt like you had a purpose, and now, you’re the first one to get let go.”

TikTok moderators and union workers protested outside the company's London headquarters in September
Image:
TikTok moderators and union workers protested outside the company’s London headquarters in September

A TikTok worker not affected by the job cuts confirmed to Sky News that all of the affected Trust and Safety employees “are now logged out of the system”.

“Workers and the wider public are rightly concerned about these job cuts that impact safety online,” said the TUC’s general secretary, Paul Nowak.

“But TikTok seem to be obscuring the reality of job cuts to MPs. TikTok need to come clean and clarify how many vital content moderators’ roles have gone.

“The select committee must do everything to get to the bottom of the social media giant’s claims, the wider issues of AI moderation, and ensure that other workers in the UK don’t lose their jobs to untested, unsafe and unregulated AI systems.”

Moderators and union representatives outside TikTok's offices
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Moderators and union representatives outside TikTok’s offices

What TikTok has said about the job cuts

In an interview with Sky News on 18 November, Mr Law again called the cuts “proposals”.

When asked if the cuts were in fact a plan that had already been executed, Mr Law said there was “limited amounts” he could directly comment on.

TikTok told us: “It is entirely right that we follow UK employment law, including when consultations remained ongoing for some employees and roles were still under proposal for removal.

“We have been open and transparent about the changes that were proposed, including in detailed public letters to the committee, and it is disingenuous to suggest otherwise.”

The three whistleblowers Sky News spoke to said they were concerned TikTok users would be put at risk by the cuts.

The company said it will increase the role of AI in its moderation, while maintaining some human safety workers, but one whistleblower said she didn’t think the AI was “ready”.

“People are getting new ideas and new trends are coming. AI cannot get this,” said Anna, a former moderator.

“Even now, with the things that it’s supposed to be ready to do, I don’t think it’s ready.”

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Is TikTok improving safety with AI?

Lucy also said she thought the cuts would put users at risk.

“There are a lot of nuances in the language. AI cannot understand all the nuances,” she said.

“AI cannot differentiate some ironic comment or versus a real threat or bullying or of a lot of things that have to do with user safety, mainly of children and teenagers.”

TikTok has been asked by MPs for evidence that its safety rates – which are currently some of the best in the industry – will not worsen after these cuts.

The select committee says it has not produced that evidence, although TikTok insists safety will improve.

“[In its letter to MPs] TikTok refers to evidence showing that their proposed staffing cuts and changes will improve content moderation and fact-checking – but at no point do they present any credible data on this to us,” said Dame Chi earlier this month.

“It’s alarming that they aren’t offering us transparency over this information. Without it, how can we have any confidence whether these changes will safeguard users?”

Dame Chi Onwurah speaks at the House of Commons. File pic: Reuters
Image:
Dame Chi Onwurah speaks at the House of Commons. File pic: Reuters

TikTok’s use of AI in moderation

In an exclusive interview with Sky News earlier this month, Mr Law said the new moderation model would mean TikTok can “approach moderation with a higher level of speed and consistency”.

He said: “Because, when you’re doing this from a human moderation perspective, there are trade-offs.

“If you want something to be as accurate as possible, you need to give the human moderator as much time as possible to make the right decision, and so you’re trading off speed and accuracy in a way that might prove harmful to people in terms of being able to see that content.

“You don’t have that with the deployment of AI.”

As well as increasing the role of AI in moderation, TikTok is reportedly offshoring jobs to agencies in other countries.

Sky News has spoken to multiple workers who confirmed they’d seen their jobs being advertised in other countries through third-party agencies, and has independently seen moderator job adverts in places like Lisbon.

John Chadfield, national officer for technology at the Communication Workers Union
Image:
John Chadfield, national officer for technology at the Communication Workers Union

“AI is a fantastic fig leaf. It’s a fig leaf for greed,” said Mr Chadfield. “In TikTok’s case, there’s a fundamental wish to not be an employer of a significant amount of staff.

“As the platform has grown, as it has grown to hundreds of millions of users, they have realised that the overhead to maintain a professional trust and safety division means hundreds of thousands of staff employed by TikTok.

“But they don’t want that. They see themselves as, you know, ‘We want specialists in the roles employed directly by TikTok and we’ll offshore and outsource the rest’.”

Mr Law told Sky News that TikTok is always focused “on outcomes”.

He said: “Our focus is on making sure the platform is as safe as possible.

“And we will make deployments of the most advanced technology in order to achieve that, working with the many thousands of trust and safety professionals that we will have at TikTok around the world on an ongoing basis.”

Asked specifically about the safety concerns raised by the whistleblowers, TikTok said: “As we have laid out in detail, this reorganisation of our global operating model for Trust and Safety will ensure we maximize effectiveness and speed in our moderation processes.

“We will continue to use a combination of technology and human teams to keep our users safe, and today over 85% of the content removed for violating our rules is identified and taken down by automated technologies.”

*All moderator names have been changed for legal reasons.

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