NYT reporter blames Hertz for his own ignorance of EV range and charging
We’ve all read so-called “range anxiety” stories — and most EV owners know they amount to a hill of beans when it comes to the lived experience of electric cars. And yet, there seems to be a narrative in mainstream media that range anxiety is the key issue when it comes to EV adoption, one that they’re rather keen on pushing whenever the opportunity arises.
The New York Times published an article this week in which one of its climate reporters — one who claims to have had experience driving and charging Teslas in the past — describes an incident that ended with his depleted rental Volvo C40 Recharge being towed away by Hertz in rural Minnesota.
The blame, according to that Times reporter, lies at the feet of Hertz for not informing him of the few charging stations where he was headed (how would they know?), the C40 Recharge’s “slow” recharge speed (it supports 149kW DC), and the general state of US charging infrastructure (read: the one charger he found was too slow).
The reporter also briefly blames himself for choosing an EV for a trip into rural farming country without checking on the availability of charging stations, but this seems rather beside the overall story he’s attempting to drive home here: EVs and EV infrastructure aren’t “ready” for regular Americans. From the article:
But for now, if electric vehicles can’t get me from Minneapolis to the South Dakota border and back, they’re almost certainly not ready for the great American road trip.
The facts of the story are as follows.
- The reporter rents a C40 Recharge from Hertz in Minneapolis.
- He says the vehicle has 200 miles of indicated range (read: it probably wasn’t fully charged — the C40 offers 226 miles of EPA range), but knows that he has planned a 308-mile round-trip journey with deadlines.
- He finds a single (6kW) charger while en route and stops to use it, but it’s Very Slow (“2%” added in 30 minutes).
- He decides to go on anyway, hoping there will be more charging stations ahead (he does not appear to research this at all). There aren’t any.
- He arrives at a farm near the South Dakota border with 20% charge remaining (45 miles) and charges the car on an AC wall outlet for 15 hours, adding 20 miles of range (so, 65 miles, presumably — this will become important later).
- He decided that because there are no chargers within 50 miles of the farm, he has to call Hertz and have them tow the car, which they do, and he gets a ride with a friend back to Minneapolis.
- Hertz charges him a $700 tow fee, and he works with Hertz PR to get this refunded because he believes the fee is unjust.
A few things come to mind.
First, I can’t even begin to understand how any of this is Hertz’s problem. This person used a rental vehicle in a way that was likely to leave it stranded and is blaming the rental company for this? Is this any different than renting a Ford Mustang and then blaming Hertz when it gets stuck on a washed-out dirt road in the backcountry? Did he even tell Hertz what his route was? Did he truly expect them to say something like, “Hey, this is probably going to mean planning your charging carefully”? His justification here is borderline ridiculous.
But Hertz deserves some blame too. The company rented me a car that was slow to charge, and did nothing to warn me about the dearth of charging stations outside of Minneapolis. Surprising me with a huge fee poured salt on the wound.
Second, his assertion that this was a “slow charging” car. Now, this is just flatly wrong — the C40 Recharge supports 149kW DC fast charging. While you’ll be lucky to find something like that out in the Minnesota sticks (barring Tesla Superchargers), a 50kW charger plugged in for an hour would likely have avoided this whole debacle.
Third, the whole chain of events here is a comedy of errors. I bothered to actually do some Google Maps sleuthing, and everything about this outcome was utterly avoidable. The reporter claims that a 6kW Blink charger was the “only” option on his way back to Minneapolis, but that was only after he’d passed a 50kW ChargePoint about 60 miles into his journey, presumably with around 140 miles of indicated range remaining on the C40. Had he stopped there and charged near to full, he’d have been able to hit the same station on the way back for a brief second charge before returning the car the next day.
All this is to say: The person who ended up in this situation was a victim of their own ignorance. Nothing more, nothing less. In choosing to use a vehicle with an understood set of capabilities and limitations, he chose not to inform himself and instead ended up in a debacle whose summary analysis should have started and ended at “well, that was stupid of me.”
As icing on the cake, his claim about the car being unable to reach another charging station after adding 20 miles of range at the farmhouse overnight seems dubious. A ZEF 50kW station in Marshall, Minnesota, is at most 65 miles from wherever this person was headed, and likely a bit closer (I picked a town that would have actually made for a round trip longer than the 308 miles the reporter claimed).
The article says that the car showed no chargers “within 50 miles” of the farm, so presumably that means anything beyond that radius just… didn’t exist?
I get it: When traveling for work, considering the peculiarities and planning necessary for your means of conveyance is probably not the first thing on your mind. But when you’re taking a 300-plus-mile road trip in rural Minnesota in an electric car, you should probably be thinking about this stuff.
And as for Hertz refunding that $700 tow fee, while I’m not going to say I love anything about Hertz as a company, it sure seems like they did it to avoid the ire of The New York Times more than any belief this person had a valid grievance.
EVs aren’t complicated. This person’s trip was entirely feasible — with five minutes of planning. They chose not to put in that five minutes and ended up stranded. I don’t think electric cars or their infrastructure are to blame.
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Climate XChange’s Annual EV Raffle is back for the 10th year running – and for the first time ever, Climate XChange has two raffle options on the table! The nonprofit has helped lucky winners custom-order their ideal EVs for the past decade. Now you have the chance to kick off your holiday season with a brand new EV for as little as $100.
About half of the raffle tickets have been sold so far for each of the raffles – you can see the live ticket count on Climate XChange’s homepage – so your odds of winning are better than ever.
But don’t wait – raffle ticket sales end on December 8!
Climate XChange is working hard to help states transition to a zero-emissions economy. Every ticket you buy supports this mission while giving you a chance to drive home your dream EV.
Here’s how Climate XChange’s 10th Annual Raffle works:
The Luxury Raffle
- Grand Prize: The winner can choose any EV on the market, fully customized up to $120,000. This year, you can split the prize between two EVs if the total is $120,000 or less.
- Taxes covered: This raffle comes with no strings – Climate XChange also pays all of the taxes.
- Runner-up prizes: Even if you don’t win the Grand Prize, you still have a chance at the 2nd prize of $12,500 and the 3rd prize of $7,500.
- Ticket price: $250.
- Grand Prize Drawing: December 12, 2025.
- Only 5,000 tickets will be sold for the Luxury Raffle.
The Mini Raffle (New for 2025)
- Grand Prize: Choose any EV on the market, fully customized, up to $45,000. This is the perfect raffle if you’re ready to make the switch to an EV but aren’t in the market for a luxury model.
- Taxes covered: Climate XChange pays all the taxes on the Mini Raffle, too.
- Ticket price: $100.
- Only 3,500 tickets will be sold for the Mini Raffle.
Why it’s worth entering
For a decade, Climate XChange has run a raffle that’s fair, transparent, and exciting. Every ticket stub is printed, and the entire drawing is live-streamed, including the loading of the raffle drum. Independent auditors also oversee the process.
Plus, your odds on the Luxury and Mini Raffles are far better than most car raffles, and they’re even better if you enter both.
Remember that only 5,000 tickets will be sold for the Luxury Raffle and only 3,500 for the Mini Raffle, and around half of the available tickets have been sold so far, so don’t miss your shot at your dream EV!
Climate XChange personally works with the winners to help them build and order their dream EVs. The winner of the Ninth Annual EV Raffle built a gorgeous storm blue Rivian R1T.
How to enter
Go to CarbonRaffle.org/Electrek before December 8 to buy your ticket. Start dreaming up your perfect EV – and know that no matter what, you’re helping accelerate the shift to clean energy.
Who is Climate XChange?
Climate XChange (CXC) is a nonpartisan nonprofit working to help states pass effective, equitable climate policies because they’re critical in accelerating the transition to a zero-emissions economy. CXC advances state climate policy through its State Climate Policy Network (SCPN) – a community of more than 15,000 advocates and policymakers – and its State Climate Policy Dashboard, a leading data platform for tracking climate action across the US.
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The CSC Monterey – one of the most charming little electric scooters on the US market – has dropped to a shockingly low $1,699, down from its original $2,899 MSRP. That’s nearly half off for a full-size, street-legal electric scooter that channels major Honda Super Cub energy, but without the gas, noise, or maintenance of the original.
CSC Motorcycles, based in Azusa, California, has a long history of importing and supporting small-format electric and gas bikes, but the Monterey has always stood out as the brand’s “fun vibes first” model. With its step-through frame, big retro headlight, slim bodywork, and upright seating position, it looks like something from a 1960s postcard – just brought into the modern era with lithium batteries and a brushless hub motor.
I had my first experience on one of these scooters back in 2021, when I reviewed the then-new model here on Electrek. I instantly fell in love with it and even got one for my dad. It now lives at his place and I think he gets just as much joy from looking at it in his garage as riding it.
You can see my review video below.
The performance is solidly moped-class, which is exactly what it’s designed for. A 2,400W rear hub motor pushes the Monterey up to a claimed 30 mph or 48 km/h (I found it really topped out at closer to 32 mph or 51 km/h), making it perfect for city streets, beach towns, and lower-speed suburban routes.
A 60V, roughly 1.6 kWh removable battery offers around 30–40 miles (48-64 km) of real-world range, depending on how aggressively you twist the throttle. It’s commuter-ready, grocery-run-ready, and campus-ready right out of the crate.
It’s also remarkably approachable. At around 181 pounds (82 kg), the Monterey is light for a sit-down scooter, making it easy to maneuver and park. There’s a small storage cubby, LED lighting, and the usual simple twist-and-go operation. And it comes with full support from CSC, a company that keeps a massive warehouse stocked with components and spare parts.
My sister has a CSC SG250 (I’m still trying to convert her to electric) and has gotten great support from them in the past, including from their mechanics walking her through carburetor questions over the phone. So I know from personal experience that CSC is a great company that stands behind its bikes.
But the real story here is the price. Scooters in this class typically hover between $2,500 and $4,500, and electric retro-style models often jump well above that.
At $1,699, the Monterey is one of the least expensive street-legal electric scooters available from a reputable US distributor, especially one that actually stocks parts and provides phone support.
If you’ve been curious about swapping a few car errands for something electric – or you just want a fun, vintage-styled runabout for getting around town – this is one of the best deals of the year.
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In the Electrek Podcast, we discuss the most popular news in the world of sustainable transport and energy. In this week’s episode, we discuss a big Tesla Robotaxi setback, the new Mercedes-Benz CLA EV, Bollinger is over, and more.
Today’s episode is brought to you by Climate XChange, a nonpartisan nonprofit working to help states pass effective, equitable climate policies. Sales end on Dec. 8th for its 10th annual EV raffle, where participants have multiple opportunities to win their dream model. Visit CarbonRaffle.org/Electrek to learn more.
The show is live every Friday at 4 p.m. ET on Electrek’s YouTube channel.
As a reminder, we’ll have an accompanying post, like this one, on the site with an embedded link to the live stream. Head to the YouTube channel to get your questions and comments in.
After the show ends at around 5 p.m. ET, the video will be archived on YouTube and the audio on all your favorite podcast apps:
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Here are a few of the articles that we will discuss during the podcast:
Here’s the live stream for today’s episode starting at 4:00 p.m. ET (or the video after 5 p.m. ET:
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