The British public is the unhappiest it has ever been with the NHS, but still supports it in principle, a new survey has found.
The overall satisfaction with the NHS now stands at 29% – a fall of seven percentage points and the fourth-largest drop ever recorded in a single year. In 2010, satisfaction with the NHS was 71%.
The British Social Attitudes survey has tracked public opinion consistently since 1983.
Some 51% of people are unhappy with the healthcare service, a rise of 10 percentage points in a single year, and the highest levels of dissatisfaction since the survey began.
The 40th annual survey took place in September and October last year and asked 3,362 people from England, Wales and Scotland their opinions on health and social care.
The findings paint a worrying picture of how people perceive the NHS.
Over two-thirds of respondents (69%) chose long waiting times for GP and hospital appointments as one of the top reasons for dissatisfaction.
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Accident and emergency departments have seen a sharp increase in the percentage of dissatisfied respondents, with a record 40% saying they are unhappy, according to analysis by the Nuffield Trust and The King’s Fund.
General practice (GPs), dentistry and inpatient hospital services were among the other areas reaching record levels of dissatisfaction, with the findings consistent across all ages, income groups, genders and political persuasions.
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Of those who were satisfied with the NHS, the top reason was because NHS care is free at the point of use (74%), followed by the quality of NHS care (55%) and that it has a good range of services and treatments available (49%).
Matthew Taylor, chief executive of the NHS Confederation, said the survey results should be a “red flag to the government”.
The results “should not be seen as a judgement of the efforts of frontline staff to recover services in the wake of the pandemic but rather, a sign that the NHS is not being given what it needs to fully deliver for its local communities”.
“With there being around 124,000 reported vacancies across the NHS in England and a maintenance backlog stretching over £10bn this is hardly surprising,” he added.
Almost 80% of NHS staff consider quitting
Unhappiness within the NHS is not restricted to members of the public, with a separate survey finding 75.5% of workers are considering leaving the service altogether.
The survey of 2,500 NHS employees by Organise found more than half are taking days off due to stress, anxiety or burnout.
The majority also said patients are experiencing medication errors, delays in procedures and compromised quality of care as a result.
Anabela De Barros, a recovery nurse working in London, told Sky News the pandemic left many NHS staff deeply traumatised.
“I have never seen so many dead patients in my life,” she said, speaking about her work during COVID.
“And it was nice that everyone was clapping for us. But I know nurses that are now going to food banks, so it’s not enough.”
Image: Striking NHS junior doctors on the picket line
Ms De Barros has just voted to reject the latest pay deal offered to nurses.
“We’ve had Brexit, COVID and now the war in Ukraine has made the cost of living so high. We are just tired. We are exhausted. And it doesn’t seem like it is going to get better any time soon.”
Nat Whalley, CEO and co-founder of Organise – a worker-led network for fixing employment – called it a “ticking time bomb at the heart of our healthcare system”.
“We don’t need empty promises; we need tangible investments in the NHS that allow workers to thrive in their roles, without suffering from stress, anxiety, and burnout,” said Ms Whalley.
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2:19
Why are staff quitting the NHS?
Despite being unhappy, Brits still support the NHS
Despite the high levels of dissatisfaction with how services are operating, the public continues to show strong support for the principles underpinning the NHS.
Nine in 10 people backed the idea that the NHS should be free of charge when people need it.
But more than eight in 10 believe there is a major or severe funding problem for the service.
While taxation remains the favoured source of funding, more people believe the service should live within its budget.
Jessica Morris, report author and fellow at the Nuffield Trust, said: “It is clear that the level of unhappiness amongst the British public over the way the NHS is running is going to take many years to recover.”
A Department of Health and Social Care spokesperson said the government was “hugely grateful” to NHS and social care staff for their working during the pandemic and dealing with the subsequent backlog.
“Cutting waiting lists is one of the prime minister’s five priorities and so far, we have virtually eliminated waits of over two years for treatment and latest figures show the number of patients waiting over 18 months has reduced by 80% from the peak,” they added.
A spokesperson for NHS England said: “The NHS is taking significant steps to further improve patient experience, including our recently-launched blueprint to recover urgent and emergency care alongside continuing to slash the long waits for elective treatment which inevitably built up during the pandemic, and we are working on new plans to boost primary care for patients as well as publishing a long-term workforce strategy shortly.”
They also highlighted the government’s £14.1bn investment in health and social care over the next two years.
Wes Streeting MP, Labour’s shadow health secretary, said: “Support for the values that the NHS was built upon are unshakable. It will fall to the next Labour government to reform and rebuild the NHS, so it once again delivers quality care for patients, free at the point of use.”
A coroner has concluded that an 11-year-old girl was unlawfully killed after she drowned at a waterpark in Berkshire in 2022.
Kyra Hill died after getting into difficulty in a designated swimming area at Liquid Leisure near Windsor while attending a birthday party on 6 August 2022.
Senior coroner Heidi Connor ruled there were gross breaches of health and safety measures at the park which contributed to her death.
The breaches related to the depth and visibility of the water and the absence of an emergency plan and risk assessment, she found.
An inquest at Berkshire Coroner’s Court heard how the schoolgirl was found more than an hour after emergency services were alerted and was taken to hospital, where she was pronounced dead.
Image: Liquid Leisure. Pic: PA
The inquest heard there were no signs warning of deep water at the leisure park.
Despite various sharp drops of up to 4.5m (14.7ft) within the swimming zone, the only signs relating to depth said “danger shallow water”.
The lake where Kyra was seen going under was 2.68m (8.8ft) deep, a report carried out after the incident found.
A 17-year-old lifeguard managed to reach the point where Kyra disappeared but staff at the centre are only qualified to perform “surface-water rescues” – not underwater ones.
The inquest heard evidence of how there was a 10-minute gap between the first and second searches for the youngster in that part of the lake.
Although a manager attended rapidly, 37 minutes passed between Kyra struggling and 999 being called.
The frantic search was likened to a “nightmare” by a mother attending the birthday party, while a police officer described it as a “chaotic scene” due to “conflicting” information being fed to the emergency crews.
The diver who eventually found Kyra told the inquest the lake had “almost zero visibility”.
Ms Connor noted parents and carers were not advised to attend with children in a ratio of one to four, and young children were permitted to swim without buoyancy aids.
There was also no emergency plan or risk assessment that took those factors into account, and no control measures were identified and put in place to “take account of these clear risks”, she said.
A post-mortem examination confirmed Kyra’s cause of death as “drowning”.
Giving her conclusions, Ms Connor said: “Members of the family, at no point have I forgotten that this was about your 11-year-old, Kyra, and I am so very sorry that you are here today.
“It must have been incredibly difficult to sit in court and hear some of the evidence that we’ve heard. I offer all of you my heartfelt condolences.”
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2:38
August 2022: ‘This has ripped my family to pieces’
Speaking outside court on Tuesday, Leonard Hill said: “Summer should be a time of joy in creating happy memories with family and friends.
“It should never end in tragedy. It should never mark the day we mourn our children’s lives, lost in places where they should have been safe.
“The terrible reality is that without urgent reform, more families will face these devastating goodbyes.”
Mr Hill described Kyra’s life as a “shining example of resilience and strength”.
The youngster was a Manchester United fan and dreamed of becoming a professional footballer, with a back-up plan to pursue law.
Mr Hill added: “Her memory demands that we demand safer standards now. No parent should endure this pain and no child’s life should be sacrificed so recklessly.
“We must act today for Kyra and for every family that visits these leisure parks tomorrow.
“The time for words has passed. Now is the moment for action.”
An illegal immigrant who was involved in smuggling more than 3,000 others into Europe has been sentenced to 25 years in jail.
Egyptian national Ahmed Ramadan Mohamad Ebid, who arrived in the UK in a small boat in October 2022, worked with people smuggling networks in North Africa to bring hundreds of migrants at a time from Libya to Italy.
The National Crime Agency (NCA) believes the 42-year-old’s case is the first time someone has been convicted for organising migrant crossings of the Mediterranean from the UK.
Image: Ahmed Ramadan Mohamad Ebid being arrested by plain clothes officers. Pic: NCA
Ebid had a “significant managerial role within an organised crime group” and his “primary motivation was to make money out of human trafficking”, Judge Adam Hiddleston said.
He told Ebid the “conspiracy that you were a part of generated millions of pounds” and he must have been a “beneficiary” of “a significant amount”.
He said the “truly staggering” amount of money came from the “hard-earned savings of desperate individuals”, who were “ruthlessly and cynically exploited” by Ebid and the crime group.
Image: Ahmed Ramadan Mohamad Ebid. Pic: NCA
Details of the case emerged during a rare Newton hearing– a trial within a trial that takes place when the prosecution and defence disagree about facts of a case.
Ebid was living in Isleworth, west London, at the time of his arrest in June 2023.
He later admitted to being involved in enabling seven fishing boats to make the dangerous crossing to Europe, with a total of 3,781 migrants on board. He said he only played a minor role in the operation but a judge rejected this claim in March.
Image: Pictures of small boats used for crossings were found on Ebid’s phone. Pics: NCA
Ebid, who had worked as a fisherman in the Mediterranean, helped two boats carrying hundreds of migrants cross the sea in a convoy just three weeks after he arrived in the UK.
Once the boats were in Italian waters, a satellite phone on board one vessel was used to call the Italian coastguard, who rescued everyone and brought them ashore.
Image: A boat used by Ebid for an illegal crossing. Pic: PA/NCA
Ebid’s mobile phone had been in contact with the satellite phone 34 times over two days, the prosecution told the Newton hearing.
He used the same method to help five more boats make the crossing in the next six months, it added.
Each migrant was charged an average of around £3,200, bringing the criminals involved more than £12m, the NCA said.
Investigators found pictures of boats, conversations about the possible purchase of vessels, videos of migrants making the journey and screenshots of money transfers on a phone seized from him.
In a conversation with an associate which was recorded via a listening device planted by NCA officers, Ebid said migrants were not to carry phones with them on boats, adding: “Tell them guys anyone caught with a phone will be killed, threw in the sea.”
Ebid was sentenced to 25 years after pleading guilty to conspiracy to assist unlawful immigration.
Tim Burton, specialist prosecutor for the Crown Prosecution Service, said Ebid “played a leading role” in an operation “which breached immigration laws and endangered lives, for his own and others’ financial gain”.
Jacque Beer, of the NCA, said: “Ebid was part of a crime network who preyed upon the desperation of migrants to ship them across the Mediterranean in death trap boats.
“The cruel nature of his business was demonstrated by the callous way he spoke of throwing migrants into the sea if they didn’t follow his rules.”
A second man has appeared in court charged in connection with a series of fires linked to Sir Keir Starmer.
Romanian national Stanislav Carpiuc was remanded in custody after a hearing at Westminster Magistrates’ Court on Tuesday accused of arson with intent to endanger life.
He has been charged with conspiring with Roman Lavrynovych, 21, and others unknown to “damage by fire property belonging to another, intending to damage the property, and intending to endanger the life of another or being reckless as to whether the life of another would thereby be endangered”.
The 26-year-old, from Romford, east London, was arrested by counter-terrorism officers at Luton Airport on Saturday as he tried to travel to Romania, the court heard.
With the help of a Russian interpreter, Carpiuc, who was born in Ukraine, spoke only to confirm his identity in a short hearing.
The charge relates to three fires.
Two of the fires took place in Kentish Town, north London. One occurred during the early hours of 12 May at the home where Sir Keir lived before he became prime minister and moved into Downing Street.
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A car was set alight in the same street four days earlier on 8 May.
The other fire took place on 11 May at the front door of a house converted into flats in Islington.
Image: A forensics officer outside the house in Kentish Town. Pic: PA
Image: Pic: PA
Prosecutor Sarah Przybylska said: “At this stage, the alleged offending is unexplained.”
The court heard Carpiuc gave a no comment interview to police.
Defending, Jay Nutkins said his client has lived in the UK for nine years and is currently waiting for his degree results having studied business at Canterbury Christ Church University in Kent.
He denies being present at the scene of any of the fires, the court was told.
Carpiuc, who was supported by his father in court, was said to work in construction.
He will next appear at the Old Bailey on 6 June.
Lavrynovych, a Ukrainian national from Sydenham in southeast London, has already been charged with three counts of arson with intent to endanger life in connection with the fires.