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Double the usual number of flights to the UK are due to leave Portugal as holidaymakers scramble to leave on the last day before the country moves to the amber travel list.

Thirty-nine flights were due to depart from Faro Airport in the Algarve for the UK on Monday, nearly twice as many as are scheduled on a normal day.

Travellers must arrive in the UK before 4am on Tuesday or they will be required to self-isolate at home for 10 days due to a government decision to remove Portugal from its COVID green travel list.

Will England’s ‘freedom day’ go ahead? Live updates on the COVID-19 pandemic

People wait in queues at Faro airport amid the coronavirus disease (COVID-19) pandemic, in Faro, Portugal, June 6, 2021. REUTERS/Pedro Nunes
Faro airport had double the normal number of UK flights

Tourists hoping to beat the deadline are being hit by a combination of many flights being sold out, and the handful of available seats being sold at inflated prices.

Ryanair is charging £285 for a flight from Faro to Bournemouth on Monday, but just £17 on Wednesday.

EasyJet flights from Faro to Gatwick are £227 on Monday and £53 on Tuesday.

More on Covid

Tourists in the Algarve have also reported difficulties obtaining the pre-departure tests required by the government for people arriving in the UK.

Many holidaymakers and travel firms expressed anger when the announcement on Portugal was made last Thursday, as it came just 17 days after the ban on international leisure travel was lifted.

Portuguese authorities also questioned why the UK switched the popular holiday destination from its travel green list to amber, saying they could not “understand the logic”.

People wait in queues at Faro airport amid the coronavirus disease (COVID-19) pandemic, in Faro, Portugal, June 6, 2021. REUTERS/Pedro Nunes
Many tourists have expressed anger over the changes

The Department for Transport, however, maintained the situation in the country “required swift action to protect the gains made with the vaccine rollout”.

It said the positivity rate for coronavirus tests in Portugal had nearly doubled since the travel lists were first created four weeks earlier.

Separate Test and Trace figures show that of 200 arrivals from Portugal who were tested between 6 May and 19 May, three were positive for COVID-19.

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Next weighs move for stricken cosmetics chain The Body Shop




Next weighs move for stricken cosmetics chain The Body Shop

Next has approached administrators to The Body Shop about a potential deal to purchase parts of the stricken cosmetics chain.

Sky News has learnt that executives from the UK fashion retailing giant have contacted FRP Advisory to express an interest in acquiring assets as part of any sale process it decides to launch.

There were doubts this weekend, however, that FRP, which was appointed to handle the insolvency of The Body Shop in the UK earlier this month, would elect to run a conventional auction, with one source suggesting that contact between FRP and Next had already stalled.

Read more: The Body Shop UK in administration – what went wrong?

Next is understood to have been monitoring The Body Shop for some time, but people close to the FTSE-100 company confirmed that it had expressed an interest in assembling a deal.

The retailer, run by Lord Wolfson, has become one of the most prolific buyers of distressed retail businesses in Britain in recent years.

Among the brands it has acquired are Fat Face, Joules and the online furniture retailer,

It has also snapped up Cath Kidston and JoJo Maman Bebe, the maternity wear retailer, while it has struck partnerships with Victoria’s Secret and Gap.

One obstacle to any deal with The Body Shop may lie in the fact that its brand and intellectual property (IP) assets are not part of the administration process.

It is understood that Aurelius, which has only owned The Body Shop since 1 January, is financing the rest of the business, and as part of that has secured major assets including stock and IP.

FRP is expected to decide whether to launch an auction within weeks, with a sale of the restructured business in its new form back to Aurelius a possibility.

If Next did pursue a purchase of the chain, it would be unlikely to retain many, if any, of The Body Shop’s British stores.

This week, FRP announced the closure of nearly half of its 198 UK stores, with seven shutting immediately.

“Following the earlier sale of loss-making businesses in much of mainland Europe and parts of Asia, and to support a simplified business, The Body Shop will also restructure roles in its head office,” the administrators said on Tuesday.

Hundreds of jobs will be lost from the store closures and a downsizing of its head office that will leave roughly 400 people employed there.

“This swift action will help re-energise The Body Shop’s iconic brand and provide it with the best platform to achieve its ambition to be a modern, dynamic beauty brand that is able to return to profitability and compete for the long term,” FRP added.

Dame Anita Roddick, founder of The Body Shop, in 2003. Pic: Reuters
Dame Anita Roddick, founder of The Body Shop, in 2003. Pic: Reuters

Sky News’ revelation that Aurelius was preparing to appoint administrators sparked a vigorous debate about why the brand founded by the late Dame Anita Roddick and her husband Gordon nearly 50 years ago had faltered.

‘Mismanaged for years’

Aurelius bought the business from Natura, a Brazilian company, late last year and rapidly discovered that it had insufficient working capital and that it was trading even more poorly than anticipated.

One retail executive suggested there were serious questions for Natura to answer, saying: “This company did not fail in the last six weeks, it has been underinvested in and mismanaged for years.”

The Body Shop’s businesses across most of Europe and parts of Asia have already been offloaded to a family office following the company’s acquisition by Aurelius in a deal it said was valued at £207m.

At the time of the deal, The Body Shop employed about 10,000 people, and operated roughly 3,000 stores in 70 countries.

Although it has struggled for profitable growth for years, it has retained a prominent presence on British high streets.

The Roddicks were prominent champions of environmental causes, a positioning which helped it gain an edge over rival retailers during the 1980s and ’90s.

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Its opposition to the animal testing of cosmetics was also unusual in the decades immediately after it was founded.

Its distinctiveness has, however, been diminished in recent years by the emergence of competitors which have also put sustainability at the heart of their businesses while more effectively targeting younger consumers.

Dame Anita died in 2007.

Natura was reported to have paid more than $1bn to buy The Body Shop in 2017.

It was owned by L’Oreal, the cosmetics giant, prior to its sale to Natura.

Next, FRP and Aurelius declined to comment.

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Worst airlines for customer satisfaction revealed




Worst airlines for customer satisfaction revealed

The worst airlines for customer satisfaction have been revealed

The UK’s flag carrier airline, British Airways, ranked among the worst airlines in the survey.

BA’s customer score for long-haul flights was the joint third lowest out of 17 carriers analysed by Which?, at 59%.

The airline received just two stars out of five for boarding experience and value for money, and achieved three stars for the other six categories assessed.

For short-haul flights, British Airways’ score was 56%, which was the fifth lowest among 22 airlines.

At the other end of the spectrum, the best airline for long-haul flights was Singapore Airlines (83%) and for short-haul (81%) took the top spot.

The worst performers in the long-haul ranking were Lufthansa (56%), Air Canada (58%), American Airlines (59%) and British Airways.

More on British Airways

The pilot was reportedly left 'penniless'
Pic: PA

Wizz Air (44%) was ranked bottom for short-haul flights for the second year in a row, followed by Ryanair (47%), Iberia (49%) and Vueling (53%).

Which? said the standard of service last year often “fell well short of the mark”, with many passengers struggling to get support when they needed it.

UK air fares reached record highs in 2023.

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Rory Boland, editor of magazine Which? Travel, said: “Air fares have soared in recent years, and the bare minimum passengers should expect in return for their hard-earned cash is a reliable service, with friendly, easy to access customer support when they are let down.

“While the likes of Jet2 continue to excel in this regard, our survey shows that passengers of many airlines are sadly being shortchanged – with high rates of last minute cancellations, abysmal customer service and sneaky extra fees for luggage hiking up the final price.”

A British Airways spokesperson said: “We always work hard to get our customers to where they need to be on time.

“We apologise to customers for any disruption they’ve faced during these challenging periods and again thank them for their understanding.”

Marion Geoffroy, UK managing director at Wizz Air, said: “We do not consider the findings of this report to be representative or the methodology used to be transparent.

“Only 124 Wizz Air passengers were surveyed, while Which? spoke to several thousand people who had flown with some of our competitors.”

The survey of Which? members was conducted in October last year and relates to more than 10,000 flights with customer scores based on overall satisfaction and the likelihood to recommend an airliner to a friend.

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Energy price cap to fall but bills to include ‘temporary’ charge to help tackle record debt




Energy price cap to fall but bills to include 'temporary' charge to help tackle record debt

The energy price cap is to fall by £20 a month, the industry regulator has announced, but households are to face an additional “temporary” charge to help suppliers support struggling customers with record levels of debt.

Ofgem confirmed a 12% price cap reduction will take effect from 1 April, taking the annual energy bill for a typical household paying by direct debit for gas and electricity to £1,690.

The current level, in place from January to March, is £1,928.

The fall reflects lower wholesale prices, with natural gas costs over the peak winter season falling across Europe due to higher stockpiles.

A mild winter has been a factor in the drop.

Read more:
Energy price cap reduction – live reaction
Why the cap has come down in ‘new normal’

The adjustment by Ofgem, while some relief for household budgets squeezed by the tough economy, still leaves the cap more than 50% up on pre-crisis levels.

The regulator confirmed alongside the cap figure that it was taking action to tackle a record £3.1bn in bill arrears, though prepayment meter customers would not be affected.

A handheld SSE smart meter for household energy usage is held next to an energy-efficient LED light bulb. Families across Great Britain will find out on Friday how tough energy bills will be this winter but they may have to wait to discover what the Government will do to help Picture date: Thursday August 25, 2022.
Ofgem’s plans aim to bolster support for energy customers in debt to their suppliers. Pic: PA

“To address this challenge in the short-term, Ofgem will allow a temporary additional payment of £28 per year (equivalent to £2.33 per month) to make sure suppliers have sufficient funds to support customers who are struggling”, its statement said.

“This will be added to the bills of customers who pay by direct debit or standard credit and is partly offset by the termination of an allowance worth £11 per year that covered debt costs related to the COVID pandemic.”

Ofgem said its wider action would include further closing the gap between the higher charges that prepayment meter customers pay and what most other households face.

It said those on prepayment meters would save around £49 per year while direct debit customers would pay £10 per year more.

The watchdog said the new figures, taken together, meant bills would still fall to their lowest level since Russia’s invasion of Ukraine in February 2022.

Ofgem says lower unit charges will mean that bills will fall for everyone in April, despite the debt aid elements. Pic: iStock

Russia’s vast gas supplies to the continent were shut down shortly after its military action began, forcing a scramble for replacement volumes.

Much of the void has been filled by additional supplies from Norway and heightened shipments of liquefied natural gas (LNG).

Market experts have warned that a return to pre-crisis energy prices is unlikely to occur given the new realities over the source of supply hampered, in the short term at least, by attacks on shipping in the Red Sea that have forced LNG cargos to make longer journeys.

The trend of higher prices has led to questions over whether the price cap, initially introduced to prevent rip-off charges, has become a barrier to competition. Ofgem is working with the government to address the cap’s future.

It is now utilised by the vast majority of homes in the wake of the supplier crisis that began in 2021 that saw dozens of operators collapse, including Bulb.

Fixed deals have been hard to come by ever since but there are some that have undercut the price cap.

Read more: What is the price cap – and how will it affect my bills?

Research for professional services firm KPMG, released separately on Friday, suggested 48% of households believed the price cap was a barrier to fixed-term offers by suppliers.

A third of respondents said they no longer shopped around because of the cap.

Price comparison site uSwitch said Ofgem’s wider action on elements of the price cap bill should help improve the volume of offers.

Its director of regulation, Richard Neudegg, said: “Consumers have been patiently waiting for better tariff choices, and many are desperate to take advantage of cheaper rates.

“If you are on a standard variable tariff, now is the time to start keeping an eye out for deals.

“The end of the Market Stabilisation Charge also on 1st April will be a positive step, taking out an unnecessary premium on deals.

“However, Ofgem’s decision to extend the Ban on Acquisition-only Tariffs for another year is a gamble.

“Although this could be cut to six months, while it’s in play, fixed deals risk being more expensive than they would otherwise be, at a time when customers are finally hoping to lock in some certainty.”

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