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Mia was just 10 years old when she and her family knew she needed mental health support. 

But their attempts to access help were met with delays and denials that lead to such a severe deterioration in her condition it nearly cost Mia her life.

“I wasn’t deemed sick enough, I was told it was fine and there was nothing wrong with me”, Mia explains. “I was telling them, ‘this is not normal’, and they didn’t listen.”

But Mia was struggling. Her mental health was worsening and would eventually reach crisis point.

“By the time I was 12 I was self-harming. I felt like some days I couldn’t cope with the day but I was still performing well academically and that, when you’re a kid in this country, that is how they mark your wellbeing.”

It was when Mia turned 15 that help eventually came but only after she suffered a breakdown. She was arrested for false imprisonment and criminal damage after an attack on her teacher, and eventually admitted to a psychiatric unit.

Mia believes earlier intervention would have prevented her deterioration into crisis.

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Mia
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Mia

“I would have killed myself. I would have. Mental health care is lifesaving, just as lifesaving as cardiac care, just as lifesaving as diabetes care. You cannot live a healthy, happy life if you are mentally unwell, without support.”

Mia’s story about her struggle to access the right mental health care at the right time exposes a system in crisis. Children and young adults across the country are being forced to endure long waits for specialist care and demand continues to grow.

NHS England estimates a quarter of all 17 to 19-year-olds now have a probable mental health disorder compared to one in 10 just six years ago.

David Barker and his team at Youth Talk offer free confidential counselling for 13 to 25-year-olds.

But they are overrun with record numbers of children and young people in need of help.

The charity has doubled its capacity – but even this is not enough.

Mr Barker told Sky News: “Before the pandemic there was a crisis of young people struggling with their mental health, the pandemic has compounded all of that, hugely, and as a result of that we’re seeing a long tail of the COVID pandemic in terms of mental health and particularly young people.”

Community health services are also struggling. A survey of NHS Providers found that children are now waiting an average of 91 weeks for an autism spectrum disorder assessment and between 72 and 207 weeks for an ADHD assessment.

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Jenna Hughes speaks to Sky News
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Jenna Hughes speaks to Sky News

Jenna Hughes had to wait three years for a diagnosis for her eldest child Amelia.

Her youngest, Imogen, has already been waiting for a year. Caring for Amelia and Imogen without any extra help is having an impact on everyone in the family.

“I’ve struggled with my mental health,” Jenna says. “Because of the level of care my children need. That’s hard on my family. The NHS is overrun but it puts so much pressure on families, and strain and stress.”

Demand is only expected to increase.

And if there is no urgent action, healthcare providers like the Hertfordshire Community NHS Trust predict that by next year their community waiting lists for children and young people will have more than doubled since the pandemic.

Its chief executive Elliot Howard-Jones said the biggest challenge for his trust in responding to the growing crisis was finding the right staff.

“It’s absolutely not where we want to be, we want to have much shorter waiting times for children, it significantly affects their life chances and their educational attainment if we don’t see them quickly.

“The biggest challenge in terms of community services is not the vision for what we want to do which is clearly to support people at home and to help children develop as best as they can, it’s getting the staff and growing the service quickly enough to be able to respond.”

Mia is 21 now. She is in the final year of a wild animal biology degree at the Royal Veterinary College after passing her A levels with top grades.

But the outcome could have been very different and for the many thousands of children still struggling it will be unless the crisis in children’s mental health is addressed urgently.

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Scotland secure men’s World Cup spot for first time since 1998 after beating Denmark

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Scotland secure men's World Cup spot for first time since 1998 after beating Denmark

Scotland secured a place at the men’s World Cup for the first time since 1998 as stoppage-time goals by Kieran Tierney and Kenny McLean secured a thrilling 4-2 win over Denmark at Hampden Park.

Scott McTominay’s spectacular third-minute bicycle kick had given the hosts a half-time lead.

Rasmus Hojlund equalised for the Danes in the 57th minute shortly before Rasmus Kristensen was sent off, but Lawrence Shankland restored Scotland’s advantage.

When Patrick Dorgu brought Denmark level again with nine minutes remaining, it seemed they would claim the point needed to top the group and book their place at next year’s tournament in the US, Canada, and Mexico.

However, Tierney fired an unstoppable shot past Kasper Schmeichel in the third minute of stoppage time

And then, with the Denmark goalkeeper up in attack at the other end of the pitch, McLean hit a long-range effort from his own half to spark delirious scenes.

Scotland's Kenny McLean celebrates scoring his side's fourth goal against Denmark. Pic: PA
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Scotland’s Kenny McLean celebrates scoring his side’s fourth goal against Denmark. Pic: PA

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The victory saw Scotland top Group C and secure automatic qualification for the 2026 World Cup.

Head coach Steve Clarke had already led his country to back-to-back European Championships.

He told the BBC: “Scott McTominay scored the best overhead kick I’ve ever seen, and it might not have been the best goal of the night!”

Scott McTominay celebrates scoring the opening goal for Scotland. Pic: Reuters
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Scott McTominay celebrates scoring the opening goal for Scotland. Pic: Reuters

Scotland captain Andy Robertson dedicated the victory to his former Liverpool teammate Diogo Jota, who died earlier this year in a car accident.

He told the BBC: “We certainly put the country through it, but I’m sure it will be worth it.”

“I couldn’t get my mate Diogo Jota out of my head today,” he added. We spoke so much together about the World Cup. When he missed out in Qatar through injury and I missed out when Scotland never went.

“We always discussed what it would be like going to this World Cup. I know he’ll be somewhere smiling over me tonight.”

The draw for the 2026 World Cup will take place in Washington on 5 December.

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Best and worst parcel delivery companies revealed

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Best and worst parcel delivery companies revealed

The best and worst delivery companies have been revealed in new research by Citizens Advice.

According to a survey carried out for the report, a record 15 million people experienced a problem with their latest delivery – more than one in three of those surveyed.

Yodel came last in a league table compiled by the charity, with a score of two out of five stars.

Royal Mail scored the highest at 3.25 out of five stars. Amazon Logistics came second with three stars, followed by DPD and Evri, which both got 2.25.

Citizens Advice’s league table measured the companies’ performance based on customer service, delivery issues and how well they met accessibility needs.

The most common issues people faced with their last delivery included the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).

The charity pointed to regulator Ofcom introducing guidance on complaints and accessibility in 2023, but said its research showed many parcel firms were still “ignoring the rules”.

‘Tougher action needed’

Dame Clare Moriarty, chief executive of Citizens Advice, said: “We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.

“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”

In response, Ofcom said in a statement to Sky News: “We have a strong track record of holding parcel firms to account on behalf of the public.

“That has involved tracking people’s experiences of parcel deliveries for over a decade, and, as a result, introducing strengthened regulations on parcel firms in 2023.

“Under these rules, postal operators must have a simple and transparent complaints process in place, and have clear and effective policies and procedures for the fair treatment of disabled customers.

“While overall satisfaction is reasonably high at 78%, people’s experiences can vary depending on which parcel company delivers their package, and we’re continuing to press operators to make further improvements.

“We’ll also continue to work with Citizens Advice – as the statutory consumer advocate for post – to achieve our shared goal of ensuring consumers receive a reliable service, whichever company is used.”

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Are delivery drones the future?

Accessibility found to be the worst performing area

Mike, in his 70s, has muscular dystrophy and relies on two walking sticks. He has asked delivery firms not to leave parcels at his front door as he struggles to get there in time.

He instead asks them to deliver to his back door, which is closer to his home office and easier for him to reach. But Citizens Advice says companies ignore his requests.

It results in parcels often being misdelivered or left exposed to the weather.

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“It makes you awfully frustrated, and it makes you really fed up, to the point that I’m beginning to stop buying from retailers that use certain delivery companies,” Mike said.

“I had one delivery agent chuck a parcel over the back gate on to the concrete floor, who said he’d handed it to the resident. I had the video showing him throwing it over the back gate then taking a picture saying he’d delivered it.”

What have the delivery companies said in response?

Amazon:

“Every day at Amazon, incredible employees and independent delivery partners come together to provide fast, reliable and safe delivery for our customers.

“The vast majority of deliveries make it to customers without issue. In the rare case something occurs, we work with customers directly to make it right.”

Royal Mail:

“We are pleased Royal Mail came first in the Citizens Advice parcels league table for the fourth year running.

“Since last year, we’ve made great strides in providing customers with the most convenient options for sending, returning and collecting parcels.

“Aside from delivering to every home in the UK, we offer the UK’s largest out-of-home network including shops, lockers and parcel post boxes, all introduced to ensure we’re the nearest and simplest choice for our customers.”

Evri:

“Every parcel matters, and it is great to receive independent recognition from Citizens Advice of the progress we are already making on service.

“This comes at a time when we have grown significantly in scale to deliver over 900 million parcels a year and follows sustained investments of £57m in operations and technology supporting service improvements over the past 12 months.

“That said, we have further improvements planned and know we have more to do.

“By listening to feedback and investing in the right tools, systems, and training, we have been able to make tangible improvements for our customers as we remain focused on building further trust and consistency across each delivery.

“We are also the only UK parcel carrier to commit to accessibility improvements and since we partnered with disability equality charity Scope in October 2024 improvements include enhanced doorstep and website delivery options, with 90,000 customers already setting accessibility preferences on their Evri account.”

Yodel and DPD did not respond to requests for comment from Sky News.

Citizens Advice said between August and September, Opinium Research conducted an online survey of 8,000 adults who received a parcel in the last month from Royal Mail, DPD, Yodel, Amazon Logistics or Evri.

The data was weighted to be nationally representative of those that had received a parcel from one of those five companies in the last month.

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Council facing urgent questions over deaths of two more teens

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Council facing urgent questions over deaths of two more teens

Two more teenagers who were in the care of Barnet Council have died since the death of 18-year-old Nonita Grabovskyte – prompting urgent questions over whether vital lessons were delayed.  

Both were 18-year-old care leavers and died in December 2024 and January 2025 – just over a year after Nonita took her own life on 28 December 2023, the north London council said.

Their names have not yet been released while families are being informed, but confirmation of the deaths means three care-experienced young people connected to Barnet have now died in the space of 13 months.

It raises serious concerns about what the council learned from Nonita’s case and whether earlier action to publish and implement changes could have prevented further loss of life.

Nonita’s death – investigated in the Sky News documentary Unseen: A Girl Called Nonita – featured critical failings in the transition between children’s and adult services.

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Unseen: A girl called Nonita

The coroner later described an “absence of coordinated transition” during the most vulnerable moment in her life.

Despite that, Sky News has learned that a joint learning review into the deaths of Nonita and the second young person, known only as Young Person E, was completed in February.

But publication was delayed for almost a year, until after the conclusion of Nonita’s inquest in October.

The inquest process is under way for the most recent death – Young Person R – with a review expected to be launched, a council spokesperson said.

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The timing has led to growing scrutiny over whether lessons were identified on paper but not acted on quickly enough to protect others.

Oversight of learning reviews sits with the Barnet Safeguarding Children Partnership, which includes the police, NHS, and council.

Barnet Council says the delayed learning review into the deaths of Nonita and the second young person will finally be presented to the safeguarding partnership on 27 November, after which its findings will be published.

An inquest into the most recent death is scheduled for February.

We’ll learn lessons, says council leader

Council leader Barry Rawlings said: “We’re sorry for what happened. We do realise there have been some failures by different agencies, including the council.

“It shouldn’t happen, and we need to learn from that.

“It’s a complete tragedy, obviously you wish these things don’t happen. But as I said, the only thing we can do is to learn proper lessons from it. It’s happened. I can’t stop it.

“We’ll do we can to stop a similar thing happening again. That is the important thing. And that’s what my focus is on, the future.”

Read more: Council accused of ‘toxic culture of secrecy’

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‘Nobody helped her’: Sam Morton on care failings

Hundreds of young people who grew up in care have died in England since 2020, according to figures obtained by Sky News.

Sky News analysis found 91 care leavers aged 16 to 25 died in the past year alone – nearly two every week.

The Children’s Wellbeing and Schools Bill is currently in parliament, intended to improve children’s social care.

Campaigners have criticised the bill, saying it does not go far enough to prevent the deaths of young people in the system. But the government is resisting calls to make amendments.

Local authorities in England are now spending more than £14bn a year on children’s social care – that includes foster care, children’s homes, safeguarding, and support for care leavers.

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