UnitedHealth Group Inc. headquarters stands in Minnetonka, Minnesota, U.S.
Mike Bradley | Bloomberg | Getty Images
Change Healthcare’s systems are down for a fourth straight day after parent company UnitedHealth Group disclosed that a suspected cybersecurity threat actor gained access to part of its information technology network on Wednesday.
UnitedHealth, the biggest health-care company in the U.S. by market cap, owns the health-care provider Optum, which merged with Change Healthcare in 2022. Optum services more than 100 million patients in the U.S., according to its website, and Change Healthcare offers solutions for payment and revenue cycle management.
UnitedHealth said it identified a “suspected nation-state-associated” actor behind the attack, according to a filing with the U.S. Securities and Exchange Commission on Thursday. The company isolated and disconnected the impacted systems “immediately upon detection” of the threat, the filing said. UnitedHealth did not share any more details about the nature of the attack in the filing.
In an update at around 2 p.m. ET Saturday, Change Healthcare said the disruption is expected to continue “at least” through the day. The company said Friday that it has a high level of confidence that Optum, UnitedHealthcare and UnitedHealth systems have not been impacted.
“We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online,” Change Healthcare said Saturday.
UnitedHealth did not share any additional information with CNBC beyond the update.
While UnitedHealth did not specify exactly which Change Healthcare systems were impacted by the attack in its regulatory filing, companies like CVS Health said the interruption is impacting some of its business operations.
CVS Health is continuing to fill prescriptions, but it is not able to process insurance claims in certain cases, the company told CNBC in a statement on Saturday. CVS Health said there is “no indication” that its own systems have been compromised.
“We’re committed to ensuring access to care as we navigate through this interruption,” CVS Health said in the statement.
The American Hospital Association released a statement Thursday urging health-care organizations to disconnect from Optum until it is deemed safe to reconnect. The AHA said it has been talking with the Department of Health and Human Services, the FBI and the Cybersecurity and Infrastructure Security Agency about the attack, according to the statement.
The AHA declined to comment on the Change Healthcare cyberattack. The FBI, HHS and CISA did not return CNBC’s requests for comment.
Apple’s new iPad Pro comes in two sizes, and starts at $999. It also has a new add-on case called Smart Keyboard that makes it feel like a laptop.
Apple‘s new iPad Pro and iPad Air models launch Wednesday. I’ve been testing the new iPad Pro for several days and what I found is that it’s a very nice iPad.
This is an important launch for Apple. Earlier this month, the company reported a 16% year-over-year drop in iPad revenue for its fiscal second quarter. Apple hasn’t rolled out a new iPad since October 2022.
The new iPad Pro is fast, with the latest M4 chip, and it has a new OLED display that’s more colorful than prior screens. It’s the thinnest product Apple has ever launched.
But, it still runs the same iPad software, and that’s starting to feel dated. The fully loaded out model I tested costs about $2,499. That’s before you add the $350 keyboard and $129 Apple Pencil Pro, which will help you get more out of the device.
It’s time Apple makes this more than just an iPad. The software, called iPadOS, needs to catch up to the hardware.
Here’s what you need to know about it.
What’s good
The new iPad Pro models can be seen at an Apple event. The new iPad Pro is the first Apple device with the M4 chip. The larger version with a 13-inch display is the thinnest Apple device to date with a thickness of 5.1 millimetres.
Christoph Dernbach | Picture Alliance | Getty Images
The new iPad Pros cost $200 more than the models they replaced. I tested the larger 13-inch iPad Pro, which starts at $1,299 before storage and 5G upgrades. The 11-inch model starts at $999.
The first thing I noticed when I picked it up was its thinness. It’s noticeable compared to the M1 iPad Pro I’ve used for the past several years. And it’s lighter. That’s especially nice on the 13-inch model, which replaces the 12.9-inch version. I always thought it felt too heavy and clunky to use as a tablet. It still feels big, but it’s more manageable.
The new OLED screen is another highlight. It’s clear and super colorful. It’s similar to the OLED screen Apple has used on its iPhones Pro for years but not on iPads. The screen adapts, getting brighter in dark movies or showing scenes with explosions. And professional video and photo editors will appreciate its color accuracy. I loved using it for movies and while playing Diablo Immortal. The game will look better once Activision Blizzard releases an update enabling improved graphics for the M4 iPad Pro. The four stereo speakers sound nice and loud but not tinny.
The camera is finally in the right place. It’s along the landscape edge of the iPad so that, when it’s propped up, it’s dead center for FaceTime calls. It used to be on the top of the iPad, forcing that awkward glance to the side during video calls. The quality was nice and clear during my tests and I like that the camera, using the Center Stage features, followed me as I moved around the room.
2024 13-inch Apple iPad Pro
Todd Haselton | CNBC
The iPad has the latest and greatest M4 chip, which hasn’t launched on Macs yet. I ran a GeekBench multicore benchmark test that shows it scoring 48% higher than the prior M2 iPad Pro. Apple promises up to 4x faster rendering over the M2 and 1.5x faster processor performance, which means video editing in Final Cut Pro for iPad and rendering things like 3D models is quicker for professionals who need it. The M4 also has a special engine that helps power the “Tandem OLED” displays. Apple took a unique approach to the iPad by stacking two OLED screens on top of one another, which requires this special part of the M4 chip to work.
The iPad Pro felt quick when I ran two apps side-by-side, switching between Slack and the web browser, or loading into games. Apps switch in an instant. It wasn’t much different than my M1 iPad for everyday stuff, like browsing the web and opening apps, which seems to be how iPads are mostly used. More on that in the next section.
2024 13-inch Apple iPad Pro
Todd Haselton | CNBC
The new iPads Pro support Apple’s updated $350 Magic Keyboard for iPad Pro (the 11-inch version is $300). It’s awesome and is just like typing on a Mac with a full function row above the number keys to switch apps, adjust the volume or brightness and more. Apple added a much larger trackpad and an aluminum palm rest but kept the same soft outside and “floating” screen mechanism, which allows you to snap the iPad onto the case using its magnetic pins and tilt it back and forth.
2024 13-inch Apple iPad Pro
Todd Haselton | CNBC
The updated Apple Pencil Pro is also a lot of fun. I mostly use the Apple Pencil to sign documents. But folks who draw or paint on their iPads, or need more control in 3D or video apps, will like the new features. I liked squeezing it to change between the tool — pencil or brush or eraser and the color — and the haptic pulse to confirm you’ve squeezed it. Developers can add the squeeze function to their apps so you can access different tools in different apps. The added gyroscope also allows you to tilt and twirl the pencil to change your pencil or pen stroke. Double tap is convenient, too, allowing you to switch between a pencil and eraser tool, for example. The hover function previews where you’re going to touch the display.
Apple promises the same battery life as the last iPads Pro. So you get about 10 hours of web browsing or watching video, or nine hours if you’re browsing the web on a cellular connection. That lined up with what I received during my tests. Expect to get a full workday of use. Still, it’s impressive given this iPad is 1.3mm thinner and 103 grams lighter than the last 12.9-inch iPad Pro.
What’s bad
2024 13-inch Apple iPad Pro
Todd Haselton | CNBC
Here’s my biggest gripe about the Pro models: The software, iPadOS, is what you’ll get on any other iPad. And while I think it works great, it’s time for the Pro models to have a better operating system.
My guess is Apple has something big planned for next month’s Worldwide Developers Conference and I hope it addresses this. I probably won’t get my wish, but I’d love to see the iPad Pro act just like a Mac. Plop it into the keyboard and it turns into a touchscreen MacBook. Lift it off and use it like a regular iPad. It has a newer processor than Apple’s MacBooks, so this should be possible if it’s something Apple wants. Regardless, we need better multitasking.
Stage Manager on the iPad Pro
Todd Haselton | CNBC
Apple’s “Stage Manager” feature was supposed to make it easier to run multiple apps and switch between them, but it’s still too confusing and clunky. Apps should open in separate windows and minimize just like on a Mac. And, since the M-series processors also power Macs, we should be able to run Mac apps, too.
Apple talked a lot about artificial intelligence when it announced the new iPads. But, most of the AI is what Apple has previously called machine learning. A lot of stuff that happens behind the scenes. The camera can take multiple pictures of a document and scan it more accurately, for example. AI can isolate backgrounds in Final Cut Pro or generate music in apps like StaffPad. Apple CEO Tim Cook has said he’ll talk about generative AI during WWDC in June, so there are likely more features coming.
Lastly, I wish the iPads Pro supported an always-on display like Apple’s iPhones Pro. It would let me glance at the iPad to see notifications, music, widgets and more. However, the iPad’s screen refresh rate bottoms out at 10hz instead of 1hz, which means it would still refresh too often and drain more power.
Should you buy the 2024 iPad Pro?
2024 13-inch Apple iPad Pro
Todd Haselton | CNBC
It depends on what you need. It’s my favorite iPad to date, even though I don’t need the faster chip. I love how thin it is and that it’s lighter than the earlier iPads. The updated keyboard is great. The new Apple Pencil Pro works well, but creatives will use it more than I do.
I still think the 13-inch is a little too big and would steer most folks to the 11-inch model. If you don’t care about needing all the speed, you should consider the new iPad Air, which costs less and also comes with a bigger 13-inch screen. If you just need a tablet to browse the web, play games and check email, get the $350 iPad.
OpenAI on Monday launched a new AI model and desktop version of ChatGPT, along with an updated user interface, the company’s latest effort to expand use of its popular chatbot.
The update brings GPT-4 to everyone, including OpenAI’s free users, technology chief Mira Murati said in a livestreamed event. She added that the new model, GPT-4o, is “much faster,” with improved capabilities in text, video and audio.
“This is the first time that we are really making a huge step forward when it comes to the ease of use,” Murati said.
OpenAI, backed by Microsoft, has been valued by more than $80 billion by investors. The company, founded in 2015, is under pressure to stay on top of the generative AI market while finding ways to make money as it spends massive sums on processors and infrastructure to build and train its models.
The new model also has improved quality and speed of ChatGPT for 50 different languages, and it will also be available via OpenAI’s API so that developers can begin building applications using the new model today, Murati said. GPT-4o is twice as fast as, and half the cost of, GPT-4 Turbo, Murati said.
OpenAI team members demonstrated the new model’s audio capabilities, asking for help calming down ahead of a public speech. OpenAI researcher Mark Chen said the model has the capability to “perceive your emotion,” adding that the model can also handle users interrupting it. The team also asked it to analyze a user’s facial expression to comment on the emotions the person may be experiencing.
“Hey there, what’s up? How can I brighten your day today?” ChatGPT’s audio mode said when a user greeted it.
Chen demonstrated the model’s ability to tell a bedtime story and asked it to change the tone of its voice to be more dramatic or robotic. He even asked it to sing the story.
OpenAI’s new model can also function as a translator, even in audio mode, the company said. Chen demonstrated the tool’s ability to listen to Murati speaking Italian while he spoke English and to translate into their respective languages as they conversed.
Team members also demonstrated the model’s ability to solve math equations and help write code, positioning it as a stronger competitor to Microsoft’s own GitHub Copilot.
For OpenAI, it’s one of the company’s biggest announcements since its August launch of ChatGPT Enterprise, the AI chatbot’s business tier. That tool was in development for “under a year” and had the help of more than 20 companies of varying sizes and industries, OpenAI COO Brad Lightcap told CNBC at the time.
OpenAI, Microsoft and Google are at the helm of a generative AI gold rush as companies in seemingly every industry race to add AI-powered chatbots and agents to key services to avoid being left behind by competitors. Earlier this month, OpenAI rival Anthropic announced its first-ever enterprise offering and a free iPhone app.
A record $29.1 billion was invested across nearly 700 generative AI deals in 2023, an increase of more than 260% from the prior year, according to PitchBook. The market is predicted to top $1 trillion in revenue within a decade.
Some in the industry have raised concerns about the speed at which untested new services are coming to market, and academics and ethicists are distressed about the technology’s tendency to propagate bias.
After ChatGPT’s launch in November 2022, it broke records at the time as the fastest-growing consumer app in history, and now has about 100 million weekly active users. OpenAI says that more than 92% of Fortune 500 companies are using the platform.
Murati said during the Monday event that OpenAI wants to “remove some of the mysticism from the technology.”
“Over the next few weeks, we’ll be rolling out these capabilities to everyone,” Murati said, adding.
She concluded by thanking Nvidia CEO Jensen Huang and his company for providing the necessary graphics processing units (GPUs) to power OpenAI’s technology.
“I just want to thank the incredible OpenAI team, and also thanks to Jensen and the Nvidia team for bringing us the most advanced GPUs to make this demo possible today,” she said.
Apple and Google announced Monday that updated iPhones and Android phones will show alerts warning users that there is a wireless location tracking device nearby, in case the user was not aware they were being tracked and wants to stop it.
The move is the latest sign that the two major platforms are working to fix the downside of wireless trackers — such as Apple’s AirTag — that can be useful for finding lost or stolen objects by displaying their location on a digital map, but can also be used by criminals to track people.
IPhone and Android devices with up-to-date software will receive a message telling them that a Bluetooth tracker is “found moving with you.” Users can then have the tracker play a sound to make it easier to find, and access instructions about how to disable it.
When AirTags were first introduced by Apple in 2021, they quickly found an audience among users who would attach the tiny devices to their keys, luggage, or even their car, allowing them to use Apple’s global network of devices and crowdsourced Bluetooth signals to quickly locate their lost objects — for example, checked baggage that never arrived after a flight.
But the devices were also used for crime, and some victims said that they were slipped an AirTag at a crowded bar to be tracked. Since then, Apple has been working with Google to integrate alerts and warnings into iOS and Android to tamp down criminal misuse. Alerts specifically warning against an AirTag traveling with the user were already built into Android.
The AirTag is also now just one of many Bluetooth trackers. Apple and Google allow third-party companies, such as Chipolo and Motorola, to build their own devices.
But when third-party companies build so-called “Find My” lost device trackers, they have to build them to Apple and Google’s specifications, which will now require unwanted tracking alerts.
Apple and Google said they were working together to create a public industry specification for these kinds of Bluetooth tracker devices, but although the official standard isn’t finished, both companies have implemented the alerts into their operating systems, starting with Apple’s iOS 17.5, which will be released on Monday, and Android devices with version 6.0 or newer.
