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Senior executives at the Post Office suggested that “lots and lots of cash lying around in unexpected places” might have meant sub-postmasters were led “into temptation”, rather than accept IT failings, an official inquiry has heard.

The inquiry into faulty Horizon IT software at the Post Office, and the associated prosecution of hundreds of sub-postmasters for theft and false accounting, heard evidence from former North East Hampshire MP Lord Arbuthnot on Wednesday.

He was a champion of victims in the late 2000s and 2010s and appeared in the ITV drama Mr Bates vs The Post Office, which reinvigorated interest in the scandal’s miscarriages of justice.

As well as those who were wrongly prosecuted many more wracked up significant debts, lost their homes, were ostracised from their communities and suffered ill health, while some left the country.

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Lord Arbuthnot was played by actor Alex Jennings in Mr Bates vs The Post Office. Pic: Little Gem / ITV Studios
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Lord Arbuthnot was played by actor Alex Jennings in Mr Bates vs The Post Office. Pic: Little Gem / ITV Studios

Rather than accept the IT system’s failings, senior officials within the Post Office told Lord Arbuthnot that sub-postmasters were led “into temptation”, he told the inquiry.

“Alice Perkins [former Post Office chair] and Paula Vennells [former chief executive] had both raised the problem of there being lots and lots of cash lying around in unexpected places,” Lord Arbuthnot said.

“I do not know whether that point – which Alice Perkins made strongly – affected her approach towards the honesty or otherwise of sub-postmasters,” the peer added in his witness statement to the inquiry.

Minutes recorded of what Ms Vennells said during a meeting with MPs in 2012 read: “It appears that some sub-postmasters have been borrowing money from the Post Office account/till in the same way they might do in a retail business, but this is not how the Post Office works.

“Post Office cash is public money and the Post Office must recover it if any goes missing.”

Lord Arbuthnot arrives to give evidence to the Post Office Horizon IT inquiry. Pic: PA
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Lord Arbuthnot arrives to give evidence to the Post Office Horizon IT inquiry. Pic: PA

Unsafe convictions

As early as March 2013 Lord Arbuthnot said he told the Post Office that its convictions of sub-postmasters could be unsafe as evidence of flaws within Horizon had been unearthed by forensic accountants Second Sight, who were hired by the organisation to investigate allegations.

Lord Arbuthnot felt this evidence undermined convictions and showed there was a risk the Post Office wasn’t doing its duty to disclose any evidence that might undermine its prosecution case or help sub-postmaster defendants.

Second Sight found Fujitsu – the company behind the Horizon system – could access Post Office accounts remotely.

Lord Arbuthnot told the inquiry: “If Fujitsu or the Post Office can manipulate a sub-postmaster’s account without the post business knowing about it, then how can you prosecute that sub-postmaster for something which could not be provably down to the postmaster?”

He added this fact alone undermined the “standard of proof required in a criminal trial”.

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‘Profoundly wrong’

Sub-postmaster victims of the faulty software were told they were the only ones having problems with Horizon – something Lord Arbuthnot found “profoundly wrong” and intimidating, as he was aware of several cases.

“There was something at the back of my mind which continued to trouble me, which was these people who were being told, ‘you are the only person this is happening to’.

“And that struck me as being profoundly wrong, because first – it was obviously disprovable. They were not the only people it was happening to.

“Second, it was isolating those sub-postmasters and sub-postmistresses so they could not get support from others in the same position.

“And third, it had an element of intimidation about it, all of which set the Post Office and its way of operating with its sub-postmasters in a bad light.”

Lord Arbuthnot arrives at the Department for Business and Trade, Old Admiralty Building, central London, ahead of a meeting of the independent Horizon Compensation Advisory Board. Picture date: Wednesday January 10, 2024.
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Lord Arbuthnot arrives at the Post Office inquiry. Pic: PA

‘Government refusing to take responsibility’

The whole nature of the government’s hands-off approach to the Post Office, which it entirely owns, came in for criticism from Lord Arbuthnot as the inquiry heard of the numerous government ministers he contacted about the injustices.

“What this arm’s length arrangement essentially means is the government is refusing to take the responsibilities that go with ownership,” he said.

“If you have an organisation that is as important to the community as the Post Office is, then the people have got to be able to have proper control over it.”

Lord Arbuthnot also accused the Post Office of “stringing MPs along” in a “behind-the-scenes deception process” to cover up issues with the Horizon system.

He said the organisation grew increasingly defensive in 2013 after the investigation by Second Sight.

The peer said: “They knew there was a large number of bugs in the system that they hadn’t told MPs about.

“That’s what I know now, but I didn’t know that then.”

The peer also told the inquiry he was not satisfied with the “brush-off” response he received from Ms Vennells after he raised concerns over sub-postmaster complaints about the Horizon system.

During her time as managing director, Ms Vennells defended the Horizon system when it was queried by the former MP, describing it as “robust”.

Paula Vennells
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Paula Vennells during her time at the Post Office in 2016. Pic: PA

In a statement this week after the inquiry resumed, Paula Vennells said: “I continue to support and focus on cooperating with the inquiry and expect to be giving evidence in the coming months.

“I am truly sorry for the devastation caused to the sub-postmasters and their families, whose lives were torn apart by being wrongly accused and wrongly prosecuted as a result of the Horizon system.

“I now intend to continue to focus on assisting the inquiry and will not make any further public comment until it has concluded.”

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Premier Inn owner Whitbread to axe 1,500 jobs as it looks to expand hotel business

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Premier Inn owner Whitbread to axe 1,500 jobs as it looks to expand hotel business

Premier Inn owner Whitbread is set to axe around 1,500 UK jobs as part of plans to build more hotel rooms and slash its chain of branded restaurants by more than 200.

The company said, while announcing a 36% hike in annual profits to £561m, that it was to begin a consultation on cutting roles under an “accelerating growth plan”.

That was to focus on hotel investment, Whitbread explained, that could see some of the jobs saved through redeployment.

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The group’s restaurant arm includes the Brewers Fayre and Beefeater brands.

The division has dragged on Whitbread’s performance since the pandemic, with the end of public health restrictions being followed by the energy-led cost of living crisis that has raised costs and damaged consumer spending power.

The company, which employs 37,000 staff in the UK, said it was to “optimise” its food and drink offering to add more than 3,500 hotel rooms across its estate and increase “operational efficiencies”.

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Whitbread said it wanted to sell 126 of its less profitable branded restaurants, with 21 sales already having gone through.

Brewers fayre sign next to Premier Inn
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Brewers Fayre, the pub/restaurant chain, is among Whitbread’s brands

It will also convert 112 restaurants into new hotel rooms.

The company revealed a 2% dip in sales across its food and beverage arm in the first seven weeks of its financial year to date.

Dominic Paul, Whitbread’s chief executive, said: “We recognise that our transition will impact some of our team members so we will be providing support throughout this process and we are committed to working hard to enable as many as possible of those affected to remain with us.”

Shares were down almost 15% in the year to date ahead of the company’s announcements.

They rose by 1.7% at the open.

Analysts said it reflected the focus on achieving more profitable growth in the UK core market and a rise in awards covering the year to 29 February.

They included plans for a share buyback of £150m on top of a £110m final dividend.

The latter award was 26% up on the previous year’s payout.

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Telegraph put up for sale after ownership battle with government

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Telegraph put up for sale after ownership battle with government

An Abu Dhabi-backed fund has conceded defeat in its bid to buy The Daily Telegraph after its ownership was effectively blocked by the government.

RedBird IMI announced it had placed The Telegraph and The Spectator titles up for sale, declaring that its ownership was “no longer feasible”.

The move was confirmed after ministers revealed plans last month to outlaw foreign state ownership of UK newspapers.

The gulf state-backed fund had reached a deal with previous Telegraph owners the Barclay family, in December last year, to take control of the group by paying off debts owed to their bank, Lloyds.

But the move sparked investigations by the Competition and Markets Authority and the media regulator and culminated in the government pulling the plug through an amendment to the Digital Markets, Competition and Consumers Bill.

A statement read: “RedBird IMI has today confirmed that it intends to withdraw from its proposed acquisition of the Telegraph Media Group and proceed with a sale.

“We continue to believe this approach would have benefited the Telegraph and Spectator’s readers, their journalists and the UK media landscape more widely.

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“Regrettably, it is clear this approach is no longer feasible.”

Sky News revealed earlier this month that RedBird IMI had been in talks with Whitehall officials over the structure of the onward sale.

Those discussions included the possibility of the Telegraph titles and The Spectator being sold separately.

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Brexit border checks to ‘add billions’ to consumer bills

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Brexit border checks to 'add billions' to consumer bills

Border checks on food and plant imports will add billions of pounds to the cost of doing business with the European Union, industry figures have warned.

From today European imports considered a “medium risk” to UK biosecurity will face physical inspection as part of a new border regime introduced almost eight years after the Brexit vote, and delayed five times in two years.

Plant and animal inspectors will examine a proportion of imported goods including fresh meat, fish, and dairy produce, a process that importers fear will disrupt supply chains, particularly for time-critical fresh goods.

The physical checks come three months after the introduction of new documentation for imports, including health certificates that require vets and plant inspectors to sign off consignments.

With importers also facing a charge for each consignment that comes into the UK irrespective of whether it is stopped for inspection, the government admits it will add more than £330m to annual business costs, and add 0.2% to food inflation over three years.

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The Cold Chain Federation, which represents cold and frozen goods importers, believes government estimates are low, and puts the cost in billions.

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“We think there’s going to be a billion pound’s worth of extra cost put onto food coming through Dover port alone, if you expand that to the rest of the country you’re looking at all sorts of money, so it won’t be 0.2%, it will be substantially more than that and the consumer will see that increase,” chief executive Phil Pluck told Sky News.

“Restaurants, delicatessens, fish and chip shops could well be affected by what’s currently happening today and the consumer, in the very near future will start to see some of those food products going up in price.”

The government insists the checks are necessary to keep food and plant-borne diseases including African swine fever out of the UK, and the cost of introducing the checks is “negligible” compared to the impact of a major disease outbreak.

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Christine Middlemiss, the UK chief veterinary officer, said: “Now that we’re out of the EU and we can have our own biosecurity regime, we treat independently with other countries around the world so it’s important we’re managing our own biosecurity risks at the moment we’re at medium risk of incursion of a disease called African swine fever which is present in Germany and Italy and a number of countries in Europe.”

Smaller independent food importers fear they will be disproportionately affected by the new border regime as they lack the scale to mitigate costs or set up European subsidiaries to handle the process.

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Stefano Vallebona came to the UK 40 years ago from Sardinia and began providing London’s top restaurateurs with high-quality European produce. He says the new red tape will discourage small suppliers from doing business with the UK and ultimately reduce choice.

“All the pasteurised cheese, they already have extra European certificates, and when you talk to suppliers they’re not so keen, probably because they’re too small, because it’s new and it’s time consuming, so we’re going to have less speciality products.

“We will have less interesting cheeses, less interesting meats, and probably more power to the supermarkets and less to independents because it’s going to be harder.”

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European importers say the health checks are of limited value as they replicate the EU processes that the UK helped create for four decades, and have lived with for the last eight years without any additional processes.

Piotr Liczycki, managing director of Polish haulage firm Eljot International Transport, which specialises in meat imports, estimates his customers will pay around £1m in fees to the UK government this year.

“Nobody can explain what’s the difference between midnight and when the Brexit rules start up. It’s completely the same stuff, from the same factory, with the same quality, nothing has changed,” he told Sky News.

“Polish groups and poultry plants are wondering why the UK government didn’t enforce a solution like we have with Japan, or South Korea. You send us a couple of officials from Defra, they check the plant, do inspection, and say this plant is compliant with all our regulations so we give you permission to send goods for six months or a year.”

Cabinet Office minister Baroness Neville-Rolfe said: “It is essential that we introduce these global, risk-based checks to improve the UK’s biosecurity. We cannot continue with temporary measures which leave the UK open to threats from diseases and could do considerable damage to our livelihoods, our economy and our farming industry.”

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