Tesla Cybertruck’s recall fix is a joke that leaves burn mark and gap
Tesla Cybertruck owners are starting to get the fix for the truck’s recent recall related to a falling trim. The fix is ridiculous for a $80,000-$100,000 vehicle as it leaves a weld burn and a panel gap.
Last month, Electrek reported that Tesla had quietly put a containment hold on Cybertruck deliveries.
While the reason was not confirmed at the time, we reported that we suspected that it was a problem with the cantrail, a decorative trim that covers the roof ledge of a vehicle. For the Cybertruck, it consists of the highlighted section below:
A week later, Tesla announced that it recalled all Cybertrucks ever made over an issue with the cantrail: it is falling off the Cybertruck.
Now, some Tesla Cybertruck owners are starting to receive the “fix” for the recall, but it is quite disappointing for what is a $80,000 to $100,000 vehicle.
A Cybertruck owner in New Jersey was already having issues with his cantrail and had to have his tent system installed, so his truck was already at the service center when the recall happened. He was given back his truck with the fix, but he was disappointed with the results, which left a mark on the cantrail and a significant panel gap. He shared pictures via the Cybertruck Owners Club:
According to the recall notice, the fix is as simple as removing the trim, applying some butyl patches, and reapplying the trim with two new nuts to secure it.
In the case of this Cybertruck, the new nut is leaving a significant gap on the chassis that Tesla should never have felt acceptable to deliver to a customer.
As for the burn or rust mark, the owner speculated that it was a weld mark as they weld the new nut, but there’s no welding required in the fix. Therefore, it’s not clear what happened, but there’s clearly a mark where the new nut is located.
Here’s a video of the process:
Electrek’s Take
Tesla is lucky. Many of its owners, especially with newer vehicle programs, like the Cybertruck, are early adopters who don’t mind dealing with issues like this.
However, this is a $80,000 to $100,000 vehicle, and most people expect a certain level of service with those vehicles.
You can’t have a remedy for a manufacturing defect that results in panel gaps and marks like this. It shouldn’t be acceptable, and Tesla shouldn’t feel good about giving back a vehicle like that to a customer.
On top of all of this, this is a pain for Cybertruck owners with wraps. They are going to have to rewrap the trim and it doesn’t look like Tesla is going to cover that.
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On today’s budget-conscious episode of Quick Charge, we’re building up to the reveal of a new, more affordable Tesla Model Y tomorrow that will almost definitely not be a cheap pile of misaligned plastic body parts with inconsistent panel gaps that’s utterly incapable of turning the tide on Tesla’s global decline.
Plus, we’ve got news that Tesla is in hot water with California over its alleged mishandling of its insurance business, revisit the lies told about Cybertrucks drag racing Teslas, and look at the incredible 110% increase in EV sales over at GM that’s driving Cadillac’s renaissance.
Today’s episode is brought to you by Climate XChange, a nonpartisan nonprofit working to help states pass effective, equitable climate policies. The nonprofit just kicked off its 10th annual EV raffle, where participants have multiple opportunities to win their dream model. Visit the site at CarbonRaffle.org/Electrek to learn more.
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Waev Inc. has just unveiled the GEM eX, a new electric utility vehicle designed to bridge the gap between street-legal low-speed vehicles (LSVs) and true off-road work machines. The company calls it the most versatile electric work UTV yet.
Unlike most golf cart–based UTVs or high-speed recreational rigs, the GEM eX is purpose-built for commercial, industrial, and government fleets that need to move between city streets, job sites, and rough terrain, all while staying emissions-free.
The vehicle features a top speed of 25 mph (40 km/h) and is said to be DOT street-legal as an LSV on roads up to 35 mph (56 km/h), giving it a clear advantage over most off-road-only competitors.
Power is provided by a 6.5 kW motor in a rear-wheel drive setup with a limited-slip rear differential. An 8 kWh battery provides enough juice for a claimed maximum range of 85 miles (137 km).
The eX comes with several fleet-focused safety and utility upgrades, including 3-point seat belts, roof crush protection, backup camera, mirrors, pedestrian noise emitter, and a robust bumper system. It rolls on street, winter, or all-terrain tires, and the chassis features 9.5 inches (24 cm) of ground clearance, 6.5 inches (16.5 cm) of suspension travel, and a 50-degree approach angle for climbing curbs or crossing uneven work terrain.
Hill-hold assist and single-pedal descent control make it easy to handle on slopes, while a limited-slip differential helps maintain traction without chewing up turf.
In the back, a 1,250 lb (567 kg) composite dump box can fit a full-sized pallet and comes with gas-assist or electric lift options, while towing capacity matches that at 1,250 lb (567 kg). Optional hard doors, roll-down windows, and HVAC with heat and A/C turn it into a true all-weather workhorse.
The lithium iron phosphate battery pack is said to provide a long lifespan for extra durability in extreme climates from –20°F to 140°F (–29°C to 60°C). Charging is flexible via 120V, 240V, or J1772 public stations, and Waev backs the battery with a 7-year warranty – on par with many passenger EVs.
“We field-tested the GEM eX everywhere from Arizona deserts to Minnesota winters,” said Sven Etzelsberger, Waev’s Director of Engineering. “Every piece of customer feedback went back into this vehicle. The result is a work UTV that’s refined, reliable, and ready to go.”
The GEM platform has expanded significantly over the years, from its humble beginnings as a simple people mover to more recent adaptations into everything from ambulances and emergency vehicles to the new GEM eX electric UTV.
Priced at $24,955, the higher purchase price may be one of the few downsides to the quieter, cleaner, and easier to maintain alternative to traditional gasoline-powered UTVs.
Electrek’s Take
Waev’s new GEM eX seems to hit a sweet spot that’s been missing – a street-legal, electric work UTV tough enough for real jobs yet affordable and easy to maintain. For fleet managers juggling both paved and off-road environments, this could be a serious game-changer.
While the price is high, it comes in at significantly less than other well-known models like Polaris’ Zero-powered electric RANGER UTV.
At the same time, there are still more affordable options like those from KANDI that offer more power for a lower price. However, without GEM’s storied brand legacy and increased national support, cheaper options may not have the staying power to compete.
So sure, it’s expensive, but at least I’m glad to see more options coming to the market, especially from brands that have been around for years. Here’s to hoping for more affordable options in the future.
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