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The BBC has apologised to the family involved in the Huw Edwards scandal over the way it handled their complaint.

The BBC faced accusations it did not respond quickly enough to complaints from the family of a young person, after it took seven weeks for allegations of inappropriate behaviour to be put to Edwards.

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Pic: BBC

Edwards, who was the BBC’s highest-earning newsreader, was accused of paying a teenager thousands of pounds for sexually explicit photos.

In July 2023 the BBC commissioned a review of its non-editorial complaints policies and processes, which promised to “assess how some complaints are red-flagged up the organisation”.

He also ordered an additional “factfinding investigation”.

Now, seven months later, the report has found there was a need for “greater consistency” in how complaints at the corporation are processed, and revealed that the initial complaint about Edwards was not logged on the relevant case management system so could not be seen by senior figures.

The report also highlighted that there was no documented process for contact and follows-ups with the complainant, so when attempts to make contact were unsuccessful, the course of action was not clear.

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‘We accept the process improvements in full’

Commenting on the review, published today, Leigh Tavaziva, the BBC Group Chief Operating Officer said: “Although our existing processes and systems are, on the whole, working effectively, this review shows that we need to join them up better to ensure no matter how a non-editorial complaint comes into the BBC it is escalated swiftly, when needed, and dealt with by the right people.

“Where the review identifies process improvements we accept those in full, and we are delivering on an action plan with a number of enhancements already in place.

“The report identifies specific process shortcomings in the presenter case. The initial complaint in this case was not escalated quickly enough to senior management and we have apologised to the complainant for this.”

The report, which was led by Ms Tavaziva and carried out by Deloitte, also found that some employees felt nervous about raising a complaint with the BBC, particularly if it was about a more senior member of staff or a high profile figure.

Additionally it suggested the BBC make “better use of technology” to give a full picture of each complaint across all teams dealing with them.

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‘We have been in touch with the complainant,’ says BBC director-general

Around a week after news of the allegations against Edwards broke, BBC director-general Tim Davie and other BBC bosses were questioned in parliament at a pre-arranged Lords Communications Committee session.

‘Not bring the BBC into disrepute’ clause

At the time Mr Davie said: “We have been in touch with the complainant, we want to be engaged and appropriately listening and understanding their concern”.

He was also asked about holding the BBC’s high-paid talent to account, responding: “I think the history of this industry is such that we should all be concerned and appropriately diligent around the abuse of power by people in powerful positions.

“You need to ensure that you’re very, very clear on what your expectations are culturally, as well as the policy.”

He went on to say he was “proud” of the corporation’s code of conduct and values, calling the whistleblowing process by which staff can confidentially report concerns to an external support at work line “a safe place”.

He also confirmed to peers that high-profile presenters at the corporation have a clause in their contract about not bringing the BBC into disrepute.

Original allegations

Allegations that Edwards paid a teenager more than £35,000 for sexually explicit photos were first published in The Sun on Friday 7 July. The paper did not name him at the time.

Five days later, the Metropolitan Police said they did not believe any criminal activity had taken place and would be taking no further action.

In a letter to BBC News, the young person at the centre of the Edwards controversy said via lawyers nothing inappropriate or unlawful happened with the then unnamed presenter.

Following intense speculation over the identity of the BBC presenter, Edwards’ wife, Vicky Flind, confirmed him as the man at the centre of the allegations.

In a statement, she said he was “suffering from serious mental health issues” and was “receiving in-patient hospital care”.

Edwards has been absent from screens since the story first broke.

As the face of BBC News At 10, the 62-year-old has previously led election night coverage, and broke the news of Queen Elizabeth II’s death. He was last on air on Wednesday 5 July, covering the King’s visit to Scotland.

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Taylor Swift announces 12th studio album

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Taylor Swift announces 12th studio album

Taylor Swift has announced her 12th studio album during an appearance on her boyfriend Travis Kelce’s podcast.

The pop megastar, appearing on New Heights, did not say when the record, titled The Life Of A Showgirl, will be released.

Fans can pre-order the album in various formats now and Swift’s website says physical copies will be shipped by 13 October.

Pic: New Heights
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Pic: New Heights

On Monday, Taylor Nation – an official branch of the singer’s marketing team – teased the release on TikTok with a slideshow of 12 images alongside the caption: “Thinking about when she said ‘See you next era…'”

Swift is seen wearing orange in every picture.

A special limited vinyl edition of the album will be released in “Portofino orange glitter”, according to a pre-order page on her site. A special cassette edition is also available for pre-order.

Taylor Swift's website features The Life of a Showgirl pre-order options. Pic: Reuters
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Taylor Swift’s website features The Life of a Showgirl pre-order options. Pic: Reuters

A brief clip from the New Heights podcast, hosted by Swift’s NFL star boyfriend, Travis Kelce and his brother Jason, a former NFL player, was posted on Instagram early on Tuesday.

The video showed Swift pulling a copy of the album from a briefcase with the cover blurred.

The full podcast episode will be released at 11pm on Tuesday, UK time.

Swift is living up to her reputation as pop’s hardest-working star


Gemma Peplow

Gemma Peplow

Culture and entertainment reporter

@gemmapeplow

You might think that after pulling off the highest-grossing tour in history, all while writing and releasing an unexpected record-breaking double album at the same time, Taylor Swift would be happy to take a little break.

But no. The singer-songwriter has announced her 12th album, her sixth in six years.

Since her self-titled debut in 2006, the longest period Swifties have had to wait is just three years, between 2014’s 1989 and 2017’s Reputation; the period in which the star took time out following her public feud with Kim Kardashian and Kanye West.

Over the past few years, Swift has also re-recorded and re-released four of her early albums in a (now resolved) battle over the rights to her master recordings.

With the new announcement, she’s living up to her reputation as the hardest-working star in pop.

Album number 12 is titled The Life Of A Showgirl, hinting at inspiration drawn from spending the best part of two years on the road – and perhaps a return to pop after embracing folk and her more gothic side.

Fans are now eagerly waiting to find out what Swift’s new era will bring.

New Heights had previously teased Swift’s appearance by posting an orange image on social media with a mysterious silhouette, which many correctly identified as the pop star.

The Life Of A Showgirl follows Swift’s The Tortured Poets Department, released last year during her record-breaking Eras tour, which generated more than $2.2bn (£1.6bn) across two years and five continents, making it the highest-grossing tour of all time.

Read more about Taylor Swift:
Swift’s final London show was the ‘best’
The impact of the ‘excruciating’ Era’s tour
Her new chart record

It marks her first release since she took back control over her entire back catalogue from private equity firm Shamrock Capital for an undisclosed amount.

In an effort to regain control over her music in recent years, Swift has been re-recording and releasing her first six albums. The move was prompted by Hybe America CEO Scooter Braun’s purchase and sale of her early catalogue.

Some of the ‘Taylor’s Version’ releases have included new songs as well as Easter eggs and visuals to offer a deeper understanding of her work.

The four re-recorded albums released so far have been massive commercial and cultural successes, each one entering the Billboard 200 US album chart at number one, helping her become the woman with the most number one albums in history.

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Harry and Meghan extend Netflix partnership – but it’s no longer exclusive

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Harry and Meghan extend Netflix partnership - but it's no longer exclusive

Harry and Meghan have signed a new “multi-year, first-look deal” with Netflix, following the deal they struck with the streaming giant five years ago.

Described by the Sussexes as “extending their creative partnership”, while the news quashes rumours the relationship might not be renewed, it would appear to be a less prestigious deal than their first.

With Love, Meghan, has a second season out later this month. Pic: Jake Rosenberg/Netflix
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With Love, Meghan, has a second season out later this month. Pic: Jake Rosenberg/Netflix

As a “first-look deal” rather than an overall deal, the entertainment giant will be able to say yes or no to their content before anyone else, but they will not be under an obligation to stream it.

Several US outlets have suggested it is a downgrade from the Sussexes’ previous contract, which saw the streaming giant pay for exclusive rights for the content and was thought to be worth more than $100m (£74m).

British PR expert Mark Borkowski described the deal as a “downgrade” and suggested Netflix was “pivoting away” from Harry and Meghan.

Read more: Some call the deal a demotion – but the company still sees them as a power couple

Harry and Meghan set up their media company, Archewell Productions, after quitting as senior working royals in 2020.

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Their partnership with Netflix had promised documentaries, docuseries, feature films, scripted shows and children’s television, but has so far only delivered documentaries and docuseries.

These include Harry & Meghan, a six-part series about their departure from the royal household, which is Netflix’s fifth most popular series of all time, and most recently, the lifestyle show With Love, Meghan, which is the streamer’s most-watched culinary show since its release earlier this year.

Speaking about the new deal, Meghan said: “We’re proud to extend our partnership with Netflix and expand our work together to include the As ever brand.”

As ever is Meghan’s lifestyle brand, launched in 2024, and rebranded this year, selling products including jams, shortbread and wine.

Meghan went on: “My husband and I feel inspired by our partners who work closely with us and our Archewell Productions team to create thoughtful content across genres that resonates globally and celebrates our shared vision.”

(R-L) Meghan, Duchess of Sussex and Mindy Kaling. Pic: Netflix
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(R-L) Meghan, Duchess of Sussex and Mindy Kaling. Pic: Netflix

Netflix’s chief content officer Bela Bajaria called the Sussexes “influential voices” and said their stories “resonate with audiences everywhere”.

New output includes the second season of With Love Meghan later this month, and a Christmas special in December.

Archewell Productions is also working on a documentary about orphaned children in Uganda’s Masaka region, an area heavily hit by the HIV/AIDS crisis, titled Masaka Kids, A Rhythm Within, and is developing a feature adaptation of the bestselling romantic novel by Carley Fortune, Meet Me At The Lake.

It comes as Harry has cut ties with his Sentebale charity but has said he still intends to do what he can to help young people in Lesotho, Botswana and Southern Africa.

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Some call the Sussexes’ Netflix deal a demotion – but the company still sees them as a power couple

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Some call the Sussexes' Netflix deal a demotion - but the company still sees them as a power couple

While we’re all desperate to know what this new deal is really worth in dollars and pounds, one thing I can tell you for certain is that Prince Harry and Meghan want us to know they’re delighted that Netflix again wanted to get a deal done.

“Absolutely over the moon” is how it was described to me.

But they’ll also be aware of the attention it’ll attract as we all try to pick apart what it means.

Meghan, Duchess of Sussex. Pic: Jake Rosenberg/Netflix
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Meghan, Duchess of Sussex. Pic: Jake Rosenberg/Netflix

Firstly because of that ongoing fascination in how they’re making money since stepping away from royal life and losing financial support from the King, but also because of the recent reports that Netflix were intending to cut ties.

Yes this is a different type of deal from their original one in 2020. Some have argued that a “first look deal” looks like a demotion from what they previously signed up to.

With no real clarity on how much their original deal was worth, and no numbers being publicly thrown around this time, that is hard to judge.

But talking to those who know something about these kinds of deals you do get a sense it could potentially be more lucrative than it looks on face value.

More on Meghan Markle

With first look deals, yes there is often financial commitments from the likes of Netflix to get that first exclusive look at projects and first refusal.

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Harry claims: War of words continues

But there could be other significant monetary incentives for the Sussexes to sign.

For example, when the Obamas signed a first look deal with Netflix, the streaming service agreed to pay the operational costs for their production company “Higher Ground”.

Could it be that Netflix are also now covering the costs of Archewell Productions?

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It’s stating the obvious to say that Harry and Meghan continue to divide opinions, some wanting to watch their programmes from a place of respect and fondness, others as a reason to grumble about them.

But signing on this latest dotted line shows Netflix still sees them as a power couple, who attract significant attention and are worthy of investment, whatever that really adds up to.

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