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More than a third of adverts on Facebook Marketplace could be scams – with UK customers potentially losing nearly £60m on the platform in 2023, an investigation has found.

Facebook Marketplace allows people to buy and sell new and used items such as cars, watches, games consoles, air fryers, shoes and handbags.

The TSB retail banking chain, whose fraud team contacted 100 sellers on the online marketplace, calculated that UK buyers are losing just over £160,000 a day after making purchases on the site.

The team engaged with the seller in each case to determine whether the items were genuinely for sale or scams.

The team found 34% of the listings were fraudulent, with the sellers using tactics known to be commonly used by fraudsters.

These included directing the fraud experts, who they thought were buyers, to fake websites.

They also refused to allow the viewing of an item in person and demanded advanced fees.

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TSB also discovered items advertised as “brand new” for hundreds of pounds less than their real retail price.

For example an iPhone 13 was listed at just £84 – when the Apple website sells the model for £599.

On contacting the seller, a TSB fraud expert was directed to a scam website to make the payment.

The team also found a 2016 Audi Q3 being advertised for £6,000.

TSB says the seller refused to answer any questions and directed a fraud expert to an email address.

Upon searching the email address, the team discovered it had been reported as part of a car fraud scam on a community website in 2023.

The items most commonly associated with scams on Facebook Marketplace in 2023 were:

• Vehicle/vehicle parts – 21%
• Phone – 7%
• Shoes and clothing – 7%
• Games consoles and accessories – 7%
• Concert and festival tickets – 6%
• Small Electronics (Laptop, Cameras, Tables, Drones etc) – 5%
• Furniture – 5%
• Household electronics and appliances – 4%
• Service – 3%
• Building materials and tools – 3%

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TSB calculated that £59,714,000 may have been lost by users of Facebook Marketplace in 2023.

They came to the figure by combining data from UK Finance, a trade association for the UK banking sector, with TSB internal data which shows 73% of its current purchase fraud cases relate to Facebook Marketplace.

Matt Hepburn, TSB’s fraud spokesperson, said: “You wouldn’t shop at a supermarket if a third of the items were stale or counterfeit – so the same should apply to Facebook Marketplace, where you have a one in three chance of being scammed when paying online.

“Social media companies really must act on their commitments under the government’s Online Fraud Charter by urgently clearing up their platforms – removing scam adverts is a good first test.”

TSB’s fraud team carried out the investigation in November 2023.

A spokesperson from Meta, which owns Facebook, told Sky News: “With tens of millions of people using our apps daily in the UK, we recognise our important role in tackling the industry-wide issue of online purchase scams and have systems in place to block scams.

“Facebook Marketplace is a local meet-up and collection service so we don’t facilitate payments or shipping, but scammers exploit this by taking conversations off our platforms where we can’t enforce.

“We encourage our community to report scams immediately so we can take action and we’ll continue equipping customers with knowledge to transact securely and avoid fraud on Marketplace.”

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Former Rank chief Birch in talks to run Ladbrokes-owner Entain

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Former Rank chief Birch in talks to run Ladbrokes-owner Entain

Henry Birch, the former boss of Rank Group, is among the candidates vying to run Entain, the FTSE-100 owner of Ladbrokes.

Sky News has learnt that Mr Birch is one of a small number of candidates being considered by Entain to replace Jette Nygaard-Andersen as its permanent chief executive.

The recruitment process comes at a challenging time for Entain, which has been beset by boardroom upheaval and regulatory difficulties in various international markets.

Its stock has halved in the last year, leaving it with a market capitalisation of just under £5bn.

This weekend, sources close to the company confirmed that Mr Birch was a serious contender for the post, although they said others were also in contention.

An appointment could still be weeks or even a small number of months away, they added.

Henry Birch, CEO of Very Group
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Henry Birch, former CEO of Very Group

Mr Birch stepped down as chief executive of Very Group, the online retailer owned by the Barclay family, in 2022.

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He is an experienced gambling industry executive, having spent four years as chief executive of William Hill Online prior to joining the London-listed multichannel gaming operator Rank Group.

He has also held roles at Leisure & Gaming plc and BettingCorp.

Under Mr Birch, Very Group broke the £2bn annual sales mark for the first time.

Investors in Entain have been pressing its board to recruit a new chief executive with substantial gambling experience as it grapples with a plunging share price and numerous regulatory and strategic challenges.

Last week, Sky News revealed that former bosses of bookies Coral and Skybet had rejected overtures to become its new boss.

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Pic: Reuters

Industry sources said that Dan Taylor, chief executive of Flutter Entertainment’s international operations, had also been approached, although it was unclear whether he was interested.

Entain has been under siege from activist investors for months.

In January, it announced that Ricky Sandler, who runs Entain shareholder Eminence Capital, would join its board as a non-executive director.

Last month, it said that Barry Gibson, its chairman, would retire later this year and be replaced by interim chair, and former acting CEO, Stella David.

Entain has hired bankers to sell PartyPoker and other non-core operations, which the Financial Times reported could include Netherlands-based BetCity, which Entain bought for £398mn last year.

As well as Ladbrokes, Entain owns Coral and a stake in BetMGM, a major US betting player.

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MGM Resorts, the US casino operator behind the Bellagio in Las Vegas, attempted to buy Entain in 2021 but was rebuffed at a much higher valuation than the UK company’s shares trade at now.

MGM has since ruled out a further bid, although analysts expect it to return at some stage.

The company has faced a deluge of regulatory problems, triggering sharp criticism of its governance and business practices.

Last December, it was ordered to pay £615m for failing to prevent bribery at its former Turkish subsidiary under a deferred prosecution agreement.

Shares in Entain closed at 778.8p on Friday, giving the company a market capitalisation of £4.98bn.

Entain declined to comment, while Mr Birch could not be reached for comment.

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Motors.co.uk among suitors raiding stricken Cazoo’s garage sale

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Motors.co.uk among suitors raiding stricken Cazoo's garage sale

A privately owned used-car platform is circling Cazoo Group, its stricken US-listed rival which is on the brink of administration.

Sky News has learnt that Motors.co.uk is a leading contender to acquire Cazoo’s marketplace operation, which would include its brand and intellectual property assets.

The process to auction the used-car platform’s constituent parts comes after it spent tens of millions of pounds on sponsorship deals in football, snooker and darts in a rapid attempt to gain market share.

Earlier this week, Cazoo filed a notice of intention to appoint Teneo as administrator, just three years after it floated in New York with a valuation of $8bn.

The filing was intended to provide protection from creditors while Teneo finalises asset sales.

Since an announcement last month about a restructuring of the group, advisers have offloaded a string of assets and unwound Cazoo’s previous operating model to transform it into a marketplace.

Among those have been the disposal of Cazoo’s vehicle fleet, which sources said had been achieved at higher-than-anticipated values, reflecting a current shortage of used cars in the market.

Teneo is also said to have struck a deal with Constellation Automotive, the owner of Cazoo’s rival, Cinch, involving a handful of sites and dozens of jobs.

Meanwhile, several parties are understood to have expressed an interest in Cazoo’s wholesale operation and other vehicle collection sites.

One industry source said the pivot to a platform model had seen its inventory rise to more than 15,000 cars, with Cazoo now the online vehicle marketplace where consumers can buy and sell cars under a single brand.

If, as expected, the group does fall into administration, it would underline the rapid implosion of a company which once ranked among Britain’s hottest technology start-ups.

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Founded by Alex Chesterman, the founder of Zoopla, it raised hundreds of millions of pounds in funding, and rapidly attracted a ‘unicorn’ – or $1bn – valuation.

Mr Chesterman left the business several months ago in the wake of a balance sheet restructuring which saw hundreds of millions of dollars of debt converted to equity.

One insider said the formal triggering of insolvency proceedings was likely to attract wider attention in Cazoo’s assets, including its brand.

It was unclear on Friday how much Motors.co.uk or other suitors for the marketplace were likely to bid for it.

Alex Chesterman, Founder of Cazoo Ltd
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Cazoo founder Alex Chesterman left the business several months ago

A spokesperson for Cazoo said: “Our new marketplace model, where consumers can both buy and sell cars, is revenue generating and performing ahead of expectations with interest from almost 100 car dealers including many household names wishing to trade on the Cazoo platform.

“Cazoo has successfully restructured and significantly reduced the cash burn of the group, resulting in a cash position in excess of £95m at 30th April 2024 compared to £113m at 31st December 2023, and the platform now has approximately 17,000 cars which is more than double the volume we previously supported and demonstrates the scalability of our technology and the strength of the team.

“We are making efforts to secure the next phase of our business and are grateful to our employees for their hard work and commitment.”

Motors.co.uk did not respond to enquiries, while a spokesperson for Cazoo declined to comment on talks about asset sales.

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British Airways owner International Airlines Group sees profits soar

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British Airways owner International Airlines Group sees profits soar

The owner of British Airways has reported a sharp rise in profits amid soaring demand for trips and a fall in the cost of fuel.

International Airlines Group (IAG) said its operating profit for the first three months of the year was €68m (£58.5m) – above expectations and up from €9m (£7.7m) during the same period in 2023.

The company, which also owns Aer Lingus, Iberia and Vueling, said earnings had soared thanks to strong demand, particularly over the Easter holidays.

It said fuel costs had also dropped almost 5% – compared to the same period last year – due to lower prices and “more efficient” aircraft deliveries.

IAG said British Airways (BA) and its other airlines had reported a noticeable uptick in ticket sales for flights between major European cities, especially for leisure trips.

Chief executive Luis Gallego said the group’s airlines had already secured more than 80% of projected bookings for the second quarter and over 40% for the third quarter.

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Total revenues also increased to €6.4bn (£5.5bn), up from €5.9bn (£5.1bn) last year, according to first quarter figures published on Friday.

IAG’s fortunes are in contrast to its European rivals Lufthansa and Air France-KLM, which both reported lower-than-expected first quarter results.

Mr Gallego said: “Our transformation initiatives and increased demand, including over the Easter holidays, have delivered another very good set of results with improvements to both revenue and operating profit.

“Our group benefits from the strength of our core markets – North Atlantic, South Atlantic and intra-Europe – and the performance of our brands. Investment across the group in transformation is delivering encouraging improvements in punctuality and customer experience at our airlines…

“We are well-positioned for the summer. The high demand for travel is a continuing trend.”

Mr Gallego also said the impact of the Israel-Hamas war on the company had been limited.

The impressive results come despite BA being ranked one of the worst airlines for customer satisfaction in a survey by Which? earlier this year.

At the time, the carrier apologised for “any disruption” faced by passengers but said it “always works hard to get our customers to where they need to be on time.”

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