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The average household water and sewerage bill in England and Wales is to go up by an average 6% from April to help unlock “record investment”, an industry group has announced.

Water UK said the increases, equivalent to £27 a year, would leave households with an average annual bill of £473.

The body said the increase, while down on the previous year’s hike, was needed to fund infrastructure improvements following a backlash over deliberate sewage discharges and poor water supply resilience.

It announced in October last year that it was seeking permission for a much greater contribution from bill-payers over the second half of the decade.

In return for the money, the proposed business plan promised 10 new reservoirs, to cut leaks and stop the equivalent of 6,800 Olympic-sized swimming pools-worth of sewage spills.

Water UK said the latest hike would unlock a record £14bn investment to ensure supply security and “significantly reduce” the amount of sewage in rivers and seas.

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Oct: ‘Sewage scandal’ in water system

It said that more than two million low-income households would receive help to meet the increases.

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Customers of Wessex Water and Anglian Water face the highest average charges of £548 and £529 respectively, while Northumbrian customers will see the lowest average bills of £422.

Those homes under Britain’s biggest supplier, Thames Water, will see their average charge rise by £15 despite poor performance.

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Oct: What caused Britain’s sewage crisis?

In June last year, Sky News revealed how fears that Thames could be swept away under the weight of its debt pile had prompted the government to ready a rescue plan.

Its investors later agreed a further £750m of investment.

In December, Thames divulged an 18% rise in pollution incidents during the first half of its financial year – and that its debt pile had grown to £14.7bn.

Among the projects set to receive investment over the coming year is the 25km Tideway super sewer, which will divert storm flows away from the River Thames for the first time.

It aims to reduce sewage pollution poured into the river by 95%.

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Dec: Thames Water can’t pay £190m

Water UK chief executive David Henderson said: “Next year will see record levels of investment from water companies to secure the security of our water supply in the future and significantly reduce the amount of sewage in rivers and seas.

“Up and down the country customers will see the results of this investment with more than 2,000 kilometres of pipes being repaired or replaced and more capacity to treat sewage than ever before.

“At the same time support for customers is doubling with more than two million families now being helped with their bills.

“Anyone with worries should contact their water company and, it is worth remembering, water companies will never cut anyone off or make them use a prepayment meter.”

Chief executive of regulator Ofwat, David Black, responded: “We are very aware, for those who are already struggling, this will be a real worry.

“As such, water companies must do all they can to protect those who are most in need of a helping hand.”

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The rise comes amid ongoing regulatory concern over dividends paid out by water firms to shareholders.

In December, South East Water revealed it paid out £2.3m in dividends to investors despite widened losses and a £3m cost hit from summer heatwaves and supply interruptions.

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Details of the payout came as the supplier – which is under investigation by Ofwat over its service to customers and record in maintaining a water supply – reported pre-tax losses of £18.1m for the six months to September 30, against losses of £12.7m a year earlier.

Just days earlier, Thames announced a £37.5m dividend to its parent company – with the payout being probed by Ofwat over concerns it may have broken rules designed to protect customers and the environment.

The Liberal Democrats’ environment spokesperson Tim Farron MP said: “This is a kick in the teeth from the same dodgy water firms who pollute rivers with sewage whilst pocketing millions in bonuses. They have no shame.

“This price hike is a disgrace and should be scrapped immediately. There should be no price rises until water firms scrap insulting overseas dividends and exec bonuses. It is a scandal that Conservative Ministers are just letting water firms get away with this.”

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Post Office lawyer accused of telling ‘big fat lie’ to Horizon inquiry

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Post Office lawyer accused of telling 'big fat lie' to Horizon inquiry

A former top Post Office lawyer has been accused of telling the Horizon IT inquiry a “big fat lie” over his knowledge of a bug in the system that could have stopped wrongful prosecutions of sub-postmasters in their tracks.

Jarnail Singh was a senior in-house lawyer and subsequently head of criminal law at the Post Office from 2012.

The inquiry into the Horizon scandal heard he was copied into an email containing a report which identified the glitch in the accounting system but denied knowledge of it for years – despite saving the document and printing it out.

Mr Singh denied the claims by Jason Beer KC, counsel to the inquiry.

Mr Beer said the report was sent to Mr Singh just three days before sub-postmaster Seema Misra’s case began in October 2010.

Ms Misra was eight weeks pregnant when she was handed a 15-month prison sentence after being accused of stealing £74,000 from her branch in West Byfleet, Surrey.

Her conviction was later quashed by the Court of Appeal.

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Sub-postmistress wrongly jailed while pregnant

Mr Singh said he “wasn’t made aware” of the report, written by Fujitsu engineer Gareth Jenkins.

Explanation of bug

Mr Beer said it described a bug “that will result in a receipts payment mismatch” and offered an explanation for apparent cases of theft among sub-postmasters.

He added that a file address on the bottom of the document, which included Mr Singh’s name, showed the lawyer had both saved the report to his drive and printed it out only nine minutes later.

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Ex-Post Office exec accused of lying

He said this proved Mr Singh had lied years later when he denied having advance knowledge of the issues uncovered by a 2013 report carried out by forensic accounting firm Second Sight.

Mr Singh said he also did not know how to save or print documents during his employment at the organisation and had to ask others to do it for him.

Mr Beer accused Mr Singh of telling “a big fat lie” to the inquiry and of having failed to disclose important information to the defence or court ahead of Ms Misra’s prosecution, asking: “You’d known about the bug all along hadn’t you, Mr Singh?”

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‘I have had breakdowns’

The lawyer responded: “No, that’s not true.”

Admission of mistakes

He also denied any suggestion of a cover up but admitted that “mistakes were made” in the prosecution of Ms Misra.

Mr Singh said: “I’m ever so sorry Ms Misra had suffered and I am ever so embarrassed to be here, that we made those mistakes and put somebody’s liberty at stake and the loss she suffered and the damage caused which was not what this was about.”

Read more:
More than £1m claimed as ‘profit’ may have come from victims
Post Office hero Bates had seemingly been preparing for this day

Following her case, hundreds of people were later wrongly convicted of stealing after bugs and errors in the accounting system, operated by Fujitsu, made it appear as though money was missing at their branches.

There were more than 700 convictions in total, dating back from 1995 to 2015.

Victims not only faced prison but financial ruin. Others were ostracised by their communities, while some took their own lives.

Fresh attention was brought to the scandal after ITV broadcast the drama Mr Bates Vs The Post Office, prompting government action that aims to speed up the clearing of names and payments of compensation.

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Worry for economy as public sector productivity falls further

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Worry for economy as public sector productivity falls further

Official figures have raised fears of a deepening public sector drag on the the UK’s economic recovery from recession.

Data from the Office for National Statistics (ONS) showed that productivity in the public sector, dominated by education and healthcare, deteriorated between the third and fourth quarters of 2023.

It measured a 1.0% decline over the period, leaving the figure 2.3% lower than a year ago and even further away from recovering pre-pandemic levels.

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The gap was put at 6.8%.

Public sector productivity measures the volume of services delivered against the volume of inputs – like salaries and government funding – that are needed to maintain those services.

While the sector has witnessed hits from the impacts of strikes since the end of the COVID crisis, the NHS has struggled to deal with a worsening backlog in many key waiting lists.

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Rows over funding have been exacerbated by record levels of long-term sickness.

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UK’s economy has ‘turned corner’

The official jobless rate stands at just over 4% – around 1.4 million people.

However, the numbers judged to be economically inactive due to poor health are nearing double that sum.

The Office for Budget Responsibility has estimated that the issue has added around £16bn to annual government borrowing bills.

Pressures have been reflected in ONS data, with output in both the health and education sectors falling during the fourth quarter of the year – contributing to the country’s recession.

That was despite rising inputs over the period.

Back in March, chancellor Jeremy Hunt used his budget to announce a Public Sector Productivity Plan – with an emphasis on improving technology in the National Health Service (NHS).

Figures next week are widely expected to confirm the end of the recession, with overall output returning to growth during the first quarter of the year.

Recent private sector surveys have painted a rosy picture for the dominant services sector, which accounts for almost 80% of overall output, despite continued pressure on budgets from the impact of higher inflation and interest rates to help cure the price problem.

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Apple reports biggest drop in iPhone sales since early months of pandemic – and reveals AI plans

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Apple reports biggest drop in iPhone sales since early months of pandemic - and reveals AI plans

Tech giant Apple has recorded the biggest drop in iPhone sales since the early months of the COVID pandemic.

Sales for January to March were down 10% on the same period last year – something not seen since the 2020 iPhone model was delayed due to lockdown factory closures.

Overall, Apple earned $90.8bn (£72.4bn) in the latest quarter – down 4% from last year. It was the fifth consecutive three-month period that the company’s revenue dipped from the previous year.

Apple’s profit in the past quarter was $23.64bn (£18.85bn) – a 2% dip from last year.

It was good news, however, for the overall value of the company as its share price rose nearly 7% after investors had expected a bigger drop in sales.

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March: Apple accused of locking out rivals

Meanwhile, Apple chief executive Tim Cook has discussed how the company is set to use artificial intelligence (AI).

While rival Samsung introduced phones that can feature AI, including generative AI chatbots, Apple has yet to announce how it will be embedded into its iPhones.

The next iPhone is expected to feature AI microchips and bigger screens.

Apple will reveal the newest software when it holds its annual developers’ conference in June.

Read more:
Apple given £1.5bn fine
Apple sued for ‘having illegal monopoly on smartphones’

Generative AI could power phones to write software code, essays or create images based on a prompt by users.

Mr Cook said the company feels “very bullish about our opportunity in generative AI and we’re making significant investments”, adding: “We’re looking forward to sharing some very exciting things.”

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