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The massive outage that knocked out cellphone service for tens of thousands of AT&T users for hours Thursday was likely caused by a glitch in a software update — as viral photos show helpless AT&T store workers being harassed by angry customers.

AT&T blamed the large-scale service disruption that impacted more than 70,000 users across the US and parts of Canada at its peak on an unspecified coding error and not on a cyberattack, as widely feared.

“Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used as we were expanding our network,” the carrier said in a statement late Thursday.

They done walked AT&T down ? buddy just work there ? pic.twitter.com/IjAePm5KFj— JP (@lostfilesjp) February 22, 2024

The “incorrect process in question” reportedly related to a software update gone awry, according to preliminary information from two sources familiar with the matter who spoke to ABC News on condition of anonymity.

The outage that left customers unable to make calls or send text messages was not caused by a malicious external actor, one of the outlets sources said.

AT&T Outage Today Had This Employee In Florida Stressed Tf Out ?? pic.twitter.com/usNAS4ur3F— Raphouse TV (RHTV) (@raphousetv7) February 22, 2024

Some frustrated AT&T customers flocked to their local cellphone stores to vent their frustration about the outage, as seen in viral photos and videos circulating on X.

One post that has drawn more than 19 million views shows a visibly befuddled AT&T worker standing outside a store surrounded by a crowd of people.

“They done walked AT&T down,” the accompanying caption read. “Buddy just work there.”

Another post on X showed an AT&T employee in Florida being berated by a man over the service disruption.

“I can’t even get a text message or a phone call out,” the unhappy customer whines.

“But sir, what do you want me to do What the hell, man!” the fed-up store staffer replies, adding: “Sir, we’re having an outage! Do you know what an outage is?”

“I know what an outage is,” the man replies.

“So what the f–k do you want me to do?” the worker fires back. “I don’t know what the f–k to tell you. Y’all stressing me out. I already don’t get paid enough.”

AT&T, the nation’s largest cellphone carrier whose 5G network covers around 290 million users in the US, spent more than 10 hours on Thursday restoring its service,

Outage tracker Downdetector noted that outages, which began at about 3:30 a.m. peaked at around 73,000 reported incidents.

The service was restored by 2:15 p.m.

“We are taking steps to ensure our customers do not experience this again in the future,” AT&T said on its website.

The Federal Communications Commission said it was investigating the outage, while the Cybersecurity and Infrastructure Security Agency said it was working with cellphone carrier to get to the bottom of what happened.

White House spokesman John Kirby said the FBI and the Department of Homeland Security were also looking into the outage.

“We are being told AT&T has no reason to think this was a cyber or security incident,” said Kirby. “But the bottom line is we don’t have all the answers.

With Post wires

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Leafs show ‘fight’ in OT loss, as Matthews returns

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Leafs show 'fight' in OT loss, as Matthews returns

BOSTON — Auston Matthews‘ return to the Toronto Maple Leafs‘ lineup wasn’t enough to lift the road team Saturday in Game 7 of its first-round Stanley Cup playoff series vs. the Boston Bruins.

The Maple Leafs fell 2-1 in overtime as the Bruins advanced to a second-round series that begins on Monday. It was the Maple Leafs’ sixth consecutive defeat in a Game 7, and their fourth straight to Boston.

Matthews was a late addition for Toronto’s lineup after being absent from the third period of Game 4 all the way through Game 6. He had been battling both an illness — which he played through in Game 3 — and an undisclosed injury. Toronto’s top forward didn’t want to delve into specifics directly after the loss, however.

“I’m not going to go into that tonight,” Matthews said. “I think maybe in the next couple days. We’ll just process this [first]. It was really hard to watch those two games [when I was out]. Just really proud of the guys to fight and battle back and give ourselves a chance.”

Matthews said he didn’t know until Saturday morning that he’d receive clearance from the Maple Leafs’ medical staff to play, and said his team, ultimately, gave all it could to try to get past the Bruins one final time.

“They’re always a tough opponent,” Matthews said. “They’re a well-put-together team. But I thought we were right there with them. Tonight was a tight game. It’s tough, could have gone either way.”

Matthews finished the night with one assist in 17:35 of ice time, as Toronto tried to pull off a rally from a 3-1 series deficit.

The two sides were deadlocked at 0-0 in Game 7 until midway through the third period, when William Nylander beat Bruins netminder Jeremy Swayman to give Toronto a 1-0 lead. Hampus Lindholm responded just 80 seconds later with an equalizer that would eventually take the game to overtime.

David Pastrnak needed less than two minutes in the extra frame to flummox Maple Leafs goaltender Ilya Samsonov and send Boston on to face Florida in the second round.

Samsonov, who had been replaced by Joseph Woll in the third period of Game 4 before the latter then backstopped Toronto to consecutive wins, was a surprise starter on Saturday. Woll was sensational in both outings, posting a .964 save percentage and a 0.86 goals-against average in the series, but he suffered an injury that kept him from Game 7.

“Obviously, we didn’t practice yesterday, we traveled, and it wasn’t any better, in fact it was a little bit worse yesterday,” Toronto coach Sheldon Keefe said of the injury. “We had told Samsonov he had to stay ready last night, there was a chance that Joe wouldn’t be able to go, but Joe was going to do everything he could to try to be ready. The medical team was going to continue to work with him to get him ready, and that’s the process they went through this morning.

“It wasn’t until this afternoon that it was determined that Joseph wouldn’t be available.”

Samsonov came through with his best outing of the playoffs in a 29-save performance, but that couldn’t cover up for Toronto’s continued inability to produce offense. The Leafs scored just 12 goals total in seven games, which was a hurdle that helped determine their fate.

Before Matthews was forced out due to injury, it was Nylander who missed the first three games of the series with what he confirmed was a migraine issue. Nylander said on Saturday that at times the headaches would be so intense he couldn’t see. Nylander said the Leafs’ doctors thought the symptoms might be concussion related and held him out until he felt better.

“The situation is very complicated. It’s hard to explain what it is,” Nylander said. “It’s hard to play [through that].”

Nylander also defended Toronto’s nucleus of players, which includes himself, Matthews and Mitch Marner. Combined they scored five goals and 10 points in the first-round series that once again ended in disappointment.

“Look, I don’t think there’s an issue with the core,” Nylander said. “I think we were right there all series. We battled hard.”

Keefe concurred.

“When teams play the Leafs, they set up the game for the Leafs to beat themselves,” he said. “I thought we did that in Game 3 and 4, we beat ourselves. We’ve been trying to break through for a long time. Any answer [now] is going to fall on deaf ears, and I get that. The core isn’t different, but the feeling around the team was different and played different. I thought we showed signs in this series of a team that could win.”

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David is Goliath: Pastrnak wins Game 7 in overtime

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David is Goliath: Pastrnak wins Game 7 in overtime

BOSTON — David Pastrnak scored on a feed from Hampus Lindholm 1:54 into overtime and the Boston Bruins defeated the Toronto Maple Leafs 2-1 in Game 7 on Saturday night to clinch their NHL first-round series and advance in the Stanley Cup playoffs.

Jeremy Swayman finished with 30 saves and Lindholm had the tying goal in regulation to help the Bruins avoid losing their second straight first-round series after holding a 3-1 lead. They have now defeated the rival Maple Leafs in Game 7 of the first round of the playoffs three times in the past seven years.

After a loss in Game 6, Boston coach Jim Montgomery told reporters the club needed more from Pastrnak, and the right wing delivered. He ended up with four shots on net across 30 shifts and 21:21 of ice time.

“I thought he was dynamic tonight,” Montgomery said. “I thought he had his most possession time, he was creating shots, he was taking what was available.”

Boston will meet the Florida Panthers, who upset the Bruins in seven games in the first round last year and spoiled a season in which they posted records for the most wins and points in a season in NHL history. Game 1 is set for Monday night in Florida. The Panthers have been resting since Tuesday, when they eliminated Tampa Bay in five games.

William Nylander scored and Auston Matthews had an assist in his return from a two-game absence for the Maple Leafs, who are now 0-6 in Game 7s since the 2013 conference quarterfinals. They are 0-4 on the road in those games — all in Boston. Matthews missed Games 5 and 6 with an undisclosed ailment.

Matthews opened the game on Toronto’s third line before rejoining the first line in time for the Maple Leafs’ lone goal. He finished with 24 shifts and 17:35 time on the ice.

Ilya Samsonov started in goal for the Leafs for the first time since Game 4 and finished with 29 saves.

“Obviously, not moving on, not getting the result we want is extremely difficult,” Toronto captain John Tavares said. “With the type of team that we have, and the type of character that’s in here, and just the belief in this locker room, I’m very proud. We stuck with it and gave ourselves a chance.”

Toronto coach Sheldon Keefe concurred.

“Loved how our team fought to put us in the position to compete and play in this game, have a chance to be one shot away,” he said. “Obviously, you reflect on the series, we don’t love the hole we dug ourselves, and it’s a big reason why we’re here. Love the fight of our team.”

Pastrnak ended with three goals in the series, and he will now face a second-round opponent against whom he scored five times last postseason.

“Huge moment, obviously,” Pastrnak said of Saturday’s winner. “You could say a little relief, as well.”

The Associated Press contributed to this report.

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Leafs’ Matthews a finalist for Lady Byng Trophy

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Leafs' Matthews a finalist for Lady Byng Trophy

Toronto Maple Leafs star forward Auston Matthews was named a finalist for the Lady Byng Trophy on Saturday.

It marks the third time that Matthews has been a finalist for the award, which is presented annually to the player voted to best combine sportsmanship, gentlemanly conduct and ability as voted on by the Professional Hockey Writers Association.

Vancouver Canucks forward Elias Pettersson and Carolina Hurricanes defenseman Jaccob Slavin also were named finalists.

Matthews, who was a runner-up for the award in 2019-20 and finished third in 2020-21, led the NHL with 69 goals this season. The 26-year-old also recorded a career-high 107 points and had 20 penalty minutes in 81 games.

Pettersson, 25, is bidding to become the first player to win the award in Canucks franchise history. He totaled 89 points (34 goals, 55 assists) and 12 penalty minutes in 82 games this season.

Slavin, 30, had 37 points (6 goals, 31 assists), a plus-21 rating and eight penalty minutes in 81 games this season. He won the award in 2020-21 and was runner-up in 2021-22.

Los Angeles Kings captain Anze Kopitar won the Lady Byng Trophy last season.

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